Customer Service Manager

Sheena SWISHER

Email: abo1xj@r.postjobfree.com

Address:

City: Mebane

State: NC

Zip: 27302

Country: USA

Phone: 919-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Result-driven, proactive and resourceful administrative professional with 10 years experience providing customer service.

Educational Background:

High School Dipolma from Strayer University, Rtp NC 1/2001 to 12/2011 (Business Administration)

High School Dipolma from Strayer University, Rtp NC 1/2001 to 10/2012

Job History / Details:

Career Overview

Result-driven, proactive and resourceful administrative professional with 10 years experience providing customer service.

Skill Highlights

Administrative support

Meets/exceeds goals

Filing and data archiving

Staff motivation

Employee training and development

Excellent communication skills

Problem solver

Courteous demeanor

Energetic work attitude

Active listening skills

Time Management

Attention to detail

Insurance processing

HCFA Common Procedure Coding Systems (HCPCS)

HIPAA compliance

International Classification of Diseases (ICD.9CM)

UB-92 billing forms

Online claim submission

Quick learner

Dedicated to process improvement

Teleworker

Core Accomplishments

Operations

Collaborated with other departments to ensure smooth work flow and efficient organization operations.

Accountable for all operations of busy office.

Process Improvement

Oversaw implementation of new claims processing system which resulted in more cost-effective service.

Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Qualified and exceeded expectations to perform full time as a teleworker.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed sensitive documentation to protection privacy.

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Professional Experience

January 2008 to Current

Blue Cross Blue Shield of NC Durham, NC

Inter-Plan Programs Claims Professional

Process and applies members health benefits to the claim accordingly

Consistently exceeds expectations in production in all areas of claims

Average annual productivity exceeds 115 percentage

Cross-trained on processing other areas of claims

Exhibits great dedication to customer satisfaction

Provides coaching to other team members

Approaches claims analytically

Maintains excellent communication

Multi-tasks between different areas of business

Often works special projects assigned by management

Improves communication efficiency as primary liaison between departments, clients and vendors

Creates databases and spreadsheets to improve inventory management and reporting accuracy

Full time Teleworker

January 2007 to January 2008

Thalhimer, Inc Durham, NC

Leasing Professional

Maintained above average occupancy levels at two multi-family housing communities

Exhibited a high level of customer service at all times

Completed and processed all leasing paperwork

Accepted and assumed the role of an office manager; ordering supplies, keeping an updated inventory of all items as well as accepting incoming packages and arranged for outgoing packages to be sent as well

Maintained all files and confidential information

Acted as a liaison for the community, residents and company

Maintained a calendar for the Property Manager, often scheduling meetings and correspondence

Ran and operated vacancy reports

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols.

Oversaw inventory and office supply purchases.

Created databases and spreadsheets to improve inventory management and reporting accuracy.

January 2005 to January 2007

Time Warner Cable Morrisville, NC

Internal Telemarketer & Collection Specialist

Maintained and managed current customers and their accounts

Strived at becoming one of the highest performing collection specialists my team

Average annual collection within top 5 of the department

Exhibited excellent customer service with every customer contact

Upgraded and downgraded customers' accounts when needed and requested

Performed credit checks to determine eligibility of services

Received payments from customers and posted such payments to the appropriate accounts

Education

2014 Strayer University RTP, NC

Bachelors Degree Business Management

2011 Strayer University RTP, NC

Associates Degree Business Administration

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