Customer Service Manager
Resume:
Rebecca Hines
Las Vegas, NV *9108
Dear Hiring Manager
Through various administrative positions I have developed a strong knowledge of
multiple applications, keen organizational and time management skills. As my
administrative positions increased in responsibility I developed an ability to quickly learn
proprietary applications. With my strong skill sets in MSO I have created databases,
information tracking spreadsheets, mail merge documents, various forms and other
documents for previous employers that are still in use today.
Through my increasing levels of administrative positions, I have developed a strong
sense of responsibility, effective interpersonal skills and the ability to contribute to the
success of the team, even in high-pressure environments. In my administrative careers, I
have been seen as a strong leader, coordinated and implemented training programs,
planned social and educational events, arranged travel (both domestic and
internationally) and maintained compliance regulations relevant to my present
employer. I have worked in banking, engineering fields as well as underground utility
and construction.
I would like to see myself as secured in a position, having grown within the company to
a level where my talents, skills and gained knowledge would continue to benefit the
company for established employees as well as new; likewise with any vendors or any
outside clients.
In my previous positions, my salary has increased with each new position. I am looking
to make between $32,500 - $37,500 annually.
Attached is my resume for your review. I am enthusiastic about the position and look
forward to hearing from you. Thank you for your time and consideration.
Sincerely,
Rebecca Hines
Rebecca Becky Hines email at abo1qs@r.postjobfree.com
5712 Balzar Ave. Contact # 702-***-****
Las Vegas, Nevada 89108 updated 02/2012
PROFESSIONAL EXPERIENCE
Unemployed February 2012 current
QA Technologies - US Operations Jan 2012 to Feb 2012
http://www.qatechnologies.com/
8330 W. Sahara Ave, Ste 130, LV NV 89117 $37,500/ann ($18.03/hr)
Supervisor JP Solmes
Analytics/Service Manager:
Daily analytics reports per vehicle; per fleet
Inbound customer service
Maintain HR files, attendance/vacation calendars for employees
Nitrex Inc NV Operations March 2009 to Dec 2011
www.nitrex.com/
201 E Mayflower Ave, NLV NV 89030 $37,000/ann ($17.79/hr)
702-***-**** Supervisor Dennis Wang
Office Manager / ISO Quality Coordinator:
General admin tasks: phones, mail, small package shipping, processing A/P and A/R
Weekly summary customer service reports (on time deliveries, quality related issues, etc)
Schedule meetings/travel/tradeshow representation
Procurement of office and shop supplies (as qualified)
Maintain HR files, attendance/vacation calendars for employees
Work with all levels of mgmt and employees as needed for training or project work
Certifications: MTI (16 of 24 courses)
Unemployed January 2009 to March 2009
JBA Consulting Engineers April 2008 to January 2009
www.jbace.com/
5155 W Patrick Lane, LV NV 89118 $40,000/ann ($19.23/hr)
702-***-**** Supervisor Mike Schwob
Project Assistant:
Prepared and distributed daily construction reports for various projects
Maintained meeting minutes
Monthly invoice(s) with back up documentation
Coordinated meetings and travel arrangements for management as well as vendors
Verified department payroll submissions and monthly expense reconciliation
Assorted information research projects for standards, education and construction material
Owens Geotechnical Inc October 2005 to April 2008
4480 W Hacienda Ave # 104, LV NV 89118 $42,000/ann ($20.19/hr)
702-***-**** Supervisor Kurt Schuetz
Project Manager:
Review daily insp /lab results for jurisdictional compliance on res/comm buildings
Produce final QAA reports under technical guidelines per jurisdictions
Created master database to maintain inspections, lab results and non-compliance issues
Mail merge for reports and other mass comm. to clients, jurisdictions and engineers
Prepare proposals for residential housing, commercial building projects
Invoicing and audits on current projects monthly, as well as field audits of technicians
Cert: ACI Field Testing Technician Grade I, ID: 01059694, exp 11/19/10
CCBD Approved 3rd Party Inspections Personnel for C-SOG
Kern River Gas Transmission May 2002 to October 2005
www.kernrivergas.com/
2800 E Lone Mountain Rd, NLV NV 89081 $35,000/ann ($16.83/hr)
702-***-**** Supervisor Dave Dahl
Office Administrator II:
Budget analysis and long range forecasting for both O/M and CAP projects
Managed MMS-Material Maintenance Systems to ensure DOT & OSHA compliance
Handling A/P and A/R, Payroll and processing Contracts and RFS
Coordinate and document safety meetings and/or necessary training
Cert: Forklift operator, First Aid/CPR & AED, Industrial Safety Training
Unemployed March 2002 to May 2002
Household Credit Services August 1995 to March 2002
http://www.hsbc.com/1/2/
1111 Town Center, LV NV 89144 $32,000/ann ($15.38/hr)
702-***-**** Supervisor Sheldon Bulgatz
Department Secretary:
New hire processing
Managing seating/schedules coordination of 500+ employees in 24-7-365 call center
Managing payroll/vacation usage of 500+ employees
Support 3 levels of management by producing various reports, handling media responses
Internal/external event coordination
Development and administration of incentive/reward programs
Education:
Western High School, 4601 W Bonanza Rd, Las Vegas, NV 89107 702-***-**** Graduated - 1989
http://schools.ccsd.net/western/
References:
Personal: Jennifer Madden 702-***-**** friends for 20+ years
Michelle Gafford 702-***-**** friends for 20+ years
Professional: Linda Dulaney 702-***-**** Nitrex, Dir of HR
Scott Frank 702-***-**** Nitrex, Production Manager
Contact this candidate