Michael Hopkins

Email: abo1nz@r.postjobfree.com

Address:

City: Lexington

State: KY

Zip: 40511

Country: USA

Phone: 859-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Patient and empathetic customer service support with extensive background in conflict resolution and customer care. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. role.Highly enthusiastic customer service professional with 7 years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Qualified worker with 7 years in fast-paced customer service and call center environments. Personable and professional under pressure.

Educational Background:

High School Dipolma from York county vo-tech, York Road PA 1/2001 to 6/1980 (GENERAL STUDIES AND AUTO MECHANICS)

Job History / Details:

Career Overview

Patient and empathetic customer service support with extensive background in conflict resolution and customer care. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.

role.Highly enthusiastic customer service professional with 7 years client interface experience.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Qualified worker with 7 years in fast-paced customer service and call center environments. Personable and professional under pressure.

Core Strengths

Energetic work attitude

Trusted key holder

Active listening skills

Exceptional communication skills

Seasoned in conflict resolution

Sharp problem solver

Quick learner

Multi-line phone talent

Adaptive team player

Filing skills

professional appearance

typing skills of 40 words, and data entry. Inventory control

Shipping and receiving

Multi-line phone usage

Adaptability

Conflict resolution

Mediation

Creative problem solver

Listening skills

Excellent communication skills

MS Windows proficient

Courteous demeanor

Fast learner

Strong client relations

Multi-task ability's

Excellent Organizational skills

Accomplishments

Customer Relations

Earned highest marks for customer satisfaction, company-wide.

Conflict Resolution

Responsible for handling customer account inquiries, Customer Service

Consistently received positive feedback from guests and created relationships with customers.

Handled guest complaints, maintaining a positive result Customer Interface

Awarded Governors excellence award 2011, for volunteer customer support

Work Experience

March 2005 to Current

Veterans medical hospital Lexington, KY

Volunteer customer service support

Worked with travel department, with opening mail and sure letters for travel pay are signed and dated properly. Also making sure paper is address for that office in Lexington Va medical center. And then date received date on each form before filing. Also report to leadership if paper work is improper or wrongly sent back with out signature or wrong address corrections . Helped health and benefits prepare Means packs in envelopes daily,by folding and inserting instructional and blank application for to update patient information or new patient to be eligible for benefits at Va hospital. I also work as the help desk in front lobby, by giving information to patient of hospital department locations and explain what the do at the departments and also provide any help i can to solve any and all questions patient and family's have regrading process of care at hospital with the policy's of Veterans health care . also greeting and making patients satisfied with their stay or visit. When i first started there i also volunteered as a cna helper by getting ice and other requested items allowed for patients and also clean of beds and rooms after discharge of patients.

February 1988 to August 1989

Company owned by Greater Buffalo press, Ny York, Pa

Maintance bldg cleaning crew supervisior/ shipping and recieving worker

supervised 6 workers, by setting work schedules and time cards for pay roll. And instructed cleaning of printing company press building and outside clean up also of property. Maintained trash compactor and ink pumps and also order ink for plant and also shipped empty's to ink plant in NY

June 2011 to July 2011

Lexington Country Place Lexington, ky

volunteer activities worker

helped with healthy activities with senior residents. Communicated with each resident and help them enjoy there time at resident home.

October 1983 to January 1987

UNITED STATES ARMY

75D RECORDS CLERK ) Provided customer service to soldiers by maintaining all military records and information for soldiers 201files. communicate with soldiers periodically to keep files updated.

Educational Background

1980 York county vo-tech York, PA

High School Diploma GENERAL STUDIES AND AUTO MECHANICS

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