Email address

abo1mi@r.postjobfree.com

First Name Middle Last Name Suffix Maiden Name

jim ecklund N/A

Work Phone & Ext Toll Free Phone Fax Phone Home Phone

Cell Phone Pager Personal Web Site Address

815-***-****

Secondary E-mail

Address City, State

Zip

903 Hilltop Blvd McHenry IL 60050

Month/Year Hired Month/Year Left Total Years with Company

Jan 1979Dec 1983 5

Office Division Title

Chicago Consulting StaffCountry Other Employment Details

(Previous positions, duties, or fun info)

United States

Spearheaded AA&Co initiative to bring in computer graphics capabilities for use in

partner sales presentations

Company Name Position

Compuware CorpConsultant

Company Web Site

http://www.compuware.com

Company Size (employees) Est. Company Revenue Industry

251+ > $25,000,000 Consulting

Do you hold any professional certifications?

(Separate with commas)

Other Current Employment Details

(Description of Position)

Business Analysis and Project Management in IT

Birthday Marital Status Spouse's Name Anniversary

Dec 30 Married Mary

Children's Names & Ages

Daniel 24, Mary 22, Brian 19, Jimmy 17

c Copyright Andersen Alumni Association 2012. All Rights Reserved.

Ecklund, James 01-31-06 Resume.doc

James Ecklund

Mr. Ecklund joined Compuware in June of 2000 as a member of the National E-Business Team

after in-depth experience in the field of Marketing and Marketing Communications. Before

joining Compuware, he worked as Webmaster and Manager of Marketing Communications for Dade

Behring Inc., a $2 billion medical diagnostics equipment manufacturer.

As a Compuware Business Analyst at ABN AMRO Bank he supported the Change Management group

in off shoring key trade processing functions to an off shore location in India. At

Landauer Inc. and VW Credit Inc. he assisted in the development of web-based applications

from definition of business requirements, through development and testing, to launch and

subsequent maintenance, training, and documentation.

Prior to VW Credit, he served as a Project Manager for Nielsen Media Research where he

conducted a readiness and risk assessment, engineered business processes, facilitated JAD

sessions, conducted training, provided guidance on graphic design standards, and managed

implementation of a portal to deliver a suite of applications to subscribers of its TV

ratings data.

His prior responsibilities have included:

Project Manager Technical Writer Business Analyst Testing Coordinator Business Strategist

Trainer Marketing Manager Webmaster

Skills Summary

Professional Skills:

Project Plan development Cost management Readiness and Risk Assessment Business analysis

Desktop publishing Resource planning Business Requirements definition Market and

Competitive Analysis Test Planning and Execution Change control Portfolio Management Web

Strategy Development

Software/Tools:

Adobe Acrobat Distiller Macromedia Dream Weaver Microsoft Project Adobe Illustrator

Macromedia Freehand Microsoft Office Adobe Image Ready Mercury TestDirector Quark Xpress

Adobe PhotoShop Microsoft Front Page VisioIndustry Experience:

Advertising/Communications Commercial Banking Online Marketing Automotive Financing

Healthcare Manufacturing Property and Casualty Insurance

Chronology of Experience

Compuware CorporationJune 2000 to Present

Industry: Commercial Banking ABN AMRO Bank Duration: 6 months

Position: Project Manager, Business Analyst, Send Manager

Environment: Client Server, Mainframe, Web applications

Tools: MS Office, MS Project, Quick Place, Visio

Worked as the Send Manager within the Change Management Team to coordinate the off

shoring of selected processing functions to India for the Chicago Alignment project.

Worked closely with the Receive Manager, as well as operations, IT, Finance, Legal,

Compliance, Risk Management and Audit to complete the migration in a compressed timeframe.

Developed the off shoring project plan and coordinated related tasks such as analysis of

pre- and post-migration state, documenting procedures and processes, training off shore

resources, business continuity planning, creating application profiles for users, and

preparing post-implementation reports. Set up a Chicago based Customer Service Group to

manage customer relationships and resolve production issues. Scheduled cross-product

training and facilitated set up of needed business applications. Documented risks and the

actions required to mitigate those risks. Worked with process owners in documenting

financial controls for compliance with Sarbanes-Oxley regulations. Prepared bi-monthly

status reports for review by steering committee.

Industry: Automotive Financing VW Credit Inc. Duration: 7 months

Position:

Business Analyst, Testing Coordinator

Environment: Client Server, Web applications

Tools: MS Office, MS Project, Visual SourceSafe, Visio

Worked with business owners and sponsors to quantify business value of proposed IT

initiatives. Documented vision and ROI for proposed projects. Presented finding and

recommendations to Business User Groups and IT Steering Committee in the form of Business

Value Documents. Developed detailed requirements for initiatives that met business value

criteria. Served as a liaison between business community and IT resources during

development and testing cycles. Contributed to design and documentation of process to

manage IT project portfolio. Assisted in development and delivery of internal training

materials on new applications and processes. Consolidated corporate, regional, operations

and IT business objectives into a cohesive strategic alignment map for use by all business

units to ensure firm alignment to business strategy.

Industry: Healthcare Monitoring Landauer, Inc. Duration: 18months

Position:

Business Analyst

Environment: Client Server, Mainframe, Web applications

Tools: MS Office, MS Project, Visual SourceSafe, Visio

Developed Business Requirements and Use Cases for web-based Participant Management

application for use by internal and external customers to measure, monitor, and store

radiation exposure history in the work place. Worked closely with business users to design

the application functionality for optimal usability and accuracy. Coordinated development

of long term strategy for multi-year project to redesign central database and all business-

critical applications to meet the needs of sales and marketing, manufacturing, shipping an

receiving, accounting, and customer service. Served as liaison between executive

sponsorship and Compuware resources to plan the multi-tier approach designed to separate

Landauer s presentation, client server, and mainframe layers in order to increase

efficiency of future development and application enhancement initiatives.

Compuware CorporationJune 2000 to Present

Industry: Automotive Financing VW Credit Inc. Duration: 1 year

Position:

Business Analyst, Testing Coordinator

Environment: Client Server, Web applications

Tools: MS Office, MS Project, Visio, Visual SourceSafe, Mercury TestDirector

Developed Business Requirements for web-based product pricing system to be shared by

external car dealers, Michigan based corporate marketing, and Service Center funding dept.

for the automotive finance arm of Volkswagen and Audi of America. Served as liaison

between business community and development team in communicating challenges encountered

and successes achieved during application development. Designed Systems Integration

Testing (SIT) and User Acceptance Testing (UAT) strategy and test plan, then executed test

cases, identified and documented defects. Worked closely with development team throughout

testing cycle to eliminate defects. Trained internal users on both Mercury Test Director

and new pricing application. Collaborated with Corporate Marketing Dept. to formulate

vision for future release. Wrote Request for Proposal (RFP) to solicit bids for next

release of pricing application. Worked with business users during maintenance phase and

conducted ongoing testing to identify, recommend and prioritize development efforts.

Developed framework for Portfolio Management system to aggregate and consolidate project

viability factors and apply consistent set of metrics to planned or existing projects.

Industry: Market Research Nielsen Media Research Duration: 6 Months

Position:

Project Manager

Environment: Client Server, Web applications

Tools: Adobe Illustrator, Image Ready and PhotoShop, Macromedia Dream Weaver & Freehand,

MS Office,

MS Project

Defined program level project management processes to assess, mitigate and manage risk

related to launch of major eBusiness initiative. Developed product planning and definition

processes, including scoping of phases for multiple release of applications to coincide

with incremental technical architecture plans. Developed business processes for issuance

of digital certificates, secure customer access, data delivery, sales, billing, and

customer support. Defined and documented individual roles and responsibilities throughout

organization to eliminate ambiguity and establish accountability. Facilitated JAD sessions

with entire Nielsen IT community to identify dependencies and leverage synergies between

independent projects/teams. Authored and facilitated internal courses to train clients on

methodologies to document and track production issues, internal business processes, multi-

dimensional design considerations, and troubleshooting of portal applications. Conducted

structured analysis of graphic design, proposed modifications, developed improved graphic

design and animated gifs for use in new portal. Captured design specifications in Web

Style Guide for use by programmers and designers in future development initiatives.

Industry: Entertainment USA and Canadian Hockey Association Duration: 3 Months

Position: Business Strategist

Environment: Web presence strategy

Tools: MS Office

Assisted in development of strategy and documentation of business requirements for the

integration of two national sports organizations into a single web-presence. Contributed

to crafting of eBusiness strategy for the two hockey associations including communication

and distribution channels, strategic partnerships, and technical architecture of planned

web site.

Compuware CorporationJune 2000 to Present

Industry: Insurance Westfield Insurance Company Duration: 5 Months

Position:

Project Manager

Environment: Client Server, Web Applications

Tools: MS Office, MS Project, Visio

Led team of Business Strategists, Technical Architects, and Technical Writer to develop

the eBusiness strategy for this Ohio-based national property and casualty insurance firm.

Produced a Digital Atlas, or 18-month cyclical strategy document encompassing

recommendations for enterprise technical architecture, marketing, operations, and

communications. Adopted by client as eBusiness road map.

Dade Behring Inc. January 1994 to May 2000

Industry: Healthcare Manufacturing Duration: 6.5 Years

Position:

Manager of Marketing Communications, Webmaster

Environment: Client Server, MAC O/ S, Web Applications

Tools: Adobe PhotoShop, Macromedia Freehand, MS Office, Quark Xpress

Developed and implemented Marketing Communications strategy, including web development

plans, based on corporate strategy and product line marketing plans. Conducted customer,

market, and competitive analysis for use in strategy formulation. Responsible for market

research including Internet based surveys, internal and external customer data gathering,

and focus groups. Executed Marketing Communications strategy through web development,

graphic design, JAD session facilitation, project planning and management of internal and

external resources. Served as webmaster for Dade Behring web site (www.dadebehring.com).

Managed cross-functional global team and external web development company to implement

corporate web site, including on-line product catalog and customer training modules.

Impact Graphics, Inc. 1990 to 1993

Industry: Advertising/Communications Duration: 3 Years

Position: Director of Computer Graphics Services

Environment: Mainframe, Turnkey DEC workstations

Tools: Genigraphics CG system, MAC O/S

Responsible for business development, providing art direction, and presentation skills

training to clients, account development managers, and sales team. Created integrated

marketing communications programs for nationwide customer base. Staffed and managed

computer graphics design and production department.

Genigraphics Corporation1984 to 1989

Industry: Advertising/Communications Duration: 5 Years

Position: Computer Graphics Art Director

Environment: Mainframe, Turnkey DEC workstations

Tools: Genigraphics CG system, MAC O/S

Worked in three of thirteen offices nationally: Atlanta, Miami, and Chicago. Designed and

produced integrated marketing communications programs for national base of customers.

Provided creative and technical support to account execs in sales environment.

Arthur Andersen & Co. 1979 to 1984

Industry: Accounting and Management Information Services Duration: 5 Years

Position: Senior Computer Graphics Designer

Environment: Mainframe, Turnkey DEC workstations

Tools: Genigraphics CG system, MAC O/S

Worked in St. Charles, IL Management Education facility in support of educational staff

assisting in design and development of training and educational materials. Transferred to

Chicago office as Senior CG designer when AA&Co. invested in computer-based technology for

the production of communications materials for business development. Consulted with

partners and managers who needed internal graphics dept. support to assist them in

designing and formatting their message. Communicated concepts and designs to CG design

staff and supervised production of communications materials.

Technical Experience

Hardware/Networks - DEC, HP, Compaq, Sun

Operating Systems - MS Windows 3.1/95/98/2000/NT/XP, Macintosh

Network Protocols - TCP/IP, Ethernet

Databases - Oracle, SQL Server, MS Access

Tools - Adobe Illustrator, Image Ready, and PhotoShop; Macromedia Dream Weaver, Freehand,

and Flash; Mercury Test Director; Microsoft Excel, FrontPage, Outlook, PowerPoint,

Project, and Word; Quark Xpress; Visio

Education and Training

Bachelor of Science Communications, Film-making Illinois State University, Normal, IL

Post-graduate studies eBusiness and Strategic Marketing Kellogg Graduate School of

Management, Chicago, IL

Member of Biomedical Marketing Association

American Management Association

Strategic Marketing

Negotiation Skills

Effective Presentations

USinterworking

Broadvision eBusiness Manager

James Ecklund Page

Proudly presented by Compuware Corporation

COMPUWARE CORPORATION

275 Martingale Road, Suite 800

Schaumburg, IL 60173

630-***-****

630-***-**** (fax)

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