Customer Service Data Entry
Resume:
Import-Export; Logistics; Freight Forwarding; Customs Brokerage (Portland / Vancouver )
Date: 2012-10-15, 11:19AM PDT
see below
Michael Hernandez
Vancouver, Wa. 98661
*********@*****.***
Objective: Seeking a position that will utilize my skills and experience to benefit a company that offers opportunity for continued professional growth.
Employment:
Gallagher Transport Intl.
Customs Brokerage --Freight Forwarding
Imports Air/Ocean Vancouver,Wa.
May 2011-August 2012
Handle numerous ocean and air cargo shipments; classify invoices, data entry into National ABI system. Clear freight with U.S. Customs, set up trucking for forwarding, and maintaining billing records of all charges due/bill to customers. Extensive use of the Smart Border AMS program. Working knowledge of Single Entry Bond, FDA, FCC, Lacey Act and Fish & Wildlife shipments. Extensive customer service, other various office duties. Working knowledge of Harmonized Tariff Schedule.
AG SPECIALTIES LLC. Tigard, OR
Dispatch-Ocean Imports/minor Customs Brokerage Duties/Sales June 2001- May 2010
Numerous accounts for both overseas and domestic shipments. Oversee all import ocean documentation for shipments from 3 separate countries. Collaborate with U.S.Customs Broker( TSCA / HTS# / endorse OBL / duty percentage ), U.S. ocean terminals/ports, trucking companies, warehouses and customers across the U.S. for clearance and transport to final destination as well as take care of all charges due for U.S.C. / USDA exams. Handle LTL (blind shipments) and FTL/Rail movements as well as Hazardous Material and extreme over weight containers (as well as flatbeds and vans). Negotiate ocean freight rates with major shipping lines/NVO's as well as set up new accounts/ negotiate rates for trucking, warehousing (including inventory) and transloading near 6 major U.S. cities/ports of entry and obtain new customers-sales. Current Haz. Mat certified.
NORMAN G. JENSEN INC. Burien, WA
Customs Broker Entry Writer/Marine Dept. March 1999- June 2001
Handle 20-25 ocean and air cargo accounts; classify invoices, data entry into National ABI system. Clear freight with U.S. Customs, set up trucking for forwarding, and maintaining records of all charges due.
Marine Department -- Board tugs ships and barges in all Washington ports interacting with U.S. Customs, Immigration and ship's captains entering and clearing U.S. Customs when returning to the United States. Extensive customer service, other various office duties. Working knowledge of Harmonized Tariff Schedule.
AEROGROUND INC. Sea Tac Airport, Seattle, WA Air Cargo Agent July 1996- March 1999
Extensive customer service, including phones, booking and receiving for U.S. Air, SAS and British Airways freight, typing air bills, entering and updating computer data, payments, handling freight forwarding accounts and checking hazardous freight. Documentation paperwork (USC and Immigration) for flight crews ( BA ). Ramp service for freight to and from the plane; extensive forklift use.
DELTA AIRLINES-- WORLD SERVICES Sea Tac Airport, Seattle, WA
Air Cargo Agent/Lead Agent 1996
Crew Supervisor - Loading/unloading air freight/extensive forklift use. Ramp service for freight to and from the plane. Customer service duties.
DC SALES Houston, TX
Customer Service 1994- 1996
Data entry of products and updating computer information. Negotiating cost for trucking rates/lease. Shipping and receiving, customer service/repair product. Loading and unloading electronic products for trade shows. Supervising crew of 2-3 day labor. Security duties: checking for theft of product. Van driver and flying state to state on a weekly basis. Responsible to arrange travel plans including, car and hotel rental.
Education:
International Import-Export Institute-DUNLAP-STONE UNIVERSITY: Exporting-Importing Environment TRD 201
Identify export trends-planning-trade agreements /understand international market research and entry.
Explore fundamental methods of logistics / distribution when moving goods in a foreign market.
Recognize proper pricing of goods within international markets /examine the various payment methods available including CIA, Open Account, Sight-Time draft, Letters of Credit, etc.
Implement the vast terminology of international trade /understand the importance and requirement of proper documentation.
Freight Forwarder Practices SCM 127
operation of an independent freight forwarder versus an integrated service provider.
strategies to maximize control and profitability.
marketing of the business and its services.
obligations of the freight forwarder to the client.
conflicts of interest between the freight forwarder and the client.
steps and procedures in handling of the client's business.
Travel Academy
Management Course: Air Freight/Cargo Training
Industry codes
Geography and shipment routings
Air freight tariffs
Preparation of shipping documents, including U.S. Customs
Preparation and documentation for U.S. mail shipments
ID of aircraft types and ground support equipment
Aircraft and ground support equipment safety and weight/balance procedures
HAZMAT training (familiarized in CFR 49 and IATA Transportation of Hazardous Materials/Dangerous goods)
Customer service skills
Liability loss/damage claim procedures
Skills:
General computer data entry; Smart Border program - Microsoft Office/Internet; Intermediate Excel; beginning Power Point; Typing (20 wpm);10 key; Professional email; Fax; Copier; Multi-line telephone; Collections; Cash handling.
Driving 24 ft trucks; Forklift; Bobcat; Cochran or scissor lift (all ground support equipment including de-icing truck).
Key words : Import Export; Logistics; Freight Forwarding; Customs Brokerage; Ocean - Air
Contact this candidate