Customer Service High School

Monica Williams

Email: abo1l0@r.postjobfree.com

Address:

City: Kilgore

State: TX

Zip: 75662

Country: USA

Phone: 903-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Receptionist/ Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative. Energetic, results-oriented team-player eager to bring my strong administrative skills to a growing company who needs top-level support. Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability. Organized office clerk/ receptionist with over 8 years experience in a fast-paced business operations setting.

Educational Background:

High School Dipolma from Kilgore High School, Kilgore TX 1/2001 to 6/1998 (General)

High School Dipolma from Kilgore College, Kilgore TX 1/2001 to 10/2012

Job History / Details:

Career Overview

Committed and motivated Receptionist/ Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative. Energetic, results-oriented team-player eager to bring my strong administrative skills to a growing company who needs top-level support. Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability. Organized office clerk/ receptionist with over 8 years experience in a fast-paced business operations setting.

Skill Highlights

Problem resolution

Knowledgable in Word, Excel and Power Point

Meets/exceeds goals

Self-starter

Microsoft Office skills

HIPAA compliance

Patient scheduling

Quality assurance

Patient charting

Team building

Core Accomplishments

Patient Charting

Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork information.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Scheduling

Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.

Medical Records

Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Data Entry

Reviewed and updated client correspondence files and scheduling database.

Professional Experience

May 2009 to Current

Tesco Corp. Kilgore, TX

Office Attendant

Responsible for ensuring a clean environment for employee's to work in and I also provide an organized and well groomed atmosphere.

April 2006 to October 2009

United States Post Office Gladewater, TX

Postal Clerk

Provided efficient customer service to customers. Successfully handled more than 2000 peices of mail and packages per day. Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects. Maintained and prioritized daily tasks and projects including: sorting mail, boxing mail, shipping/ receiving pkgs, restocking of postal products and general post office duties. Developed new customer relations through friendly and knowledgeable service.

September 2010 to December 2010

Rusk County Courthouse Henderson, TX

County Clerk

Provided efficient customer service to clients. Updated land records and deeds on a daily basis. Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects. Accurately copied court records and compiled customer requests for copies of land records. Maintained and organized land records/deeds and information files in master database.

June 2005 to January 2006

Trinity Clinic-Kilgore Kilgore, TX

Receptionist

Prepared folders and maintained records of newly admitted patients. Provided efficient customer service to patients. Updated patient accounts and information on a daily basis. Managed incoming and outgoing calls for busy medical office. Scheduled and confirmed appointments for several different doctors within Trinity Clinic. Maintained and prioritized daily tasks and projects including: scheduling appointments, sending referals, retrieving / filing medical records and completing general office tasks. Handled, processed and distributed confidential patient information.

Education

1998 Kilgore High School Kilgore, TX

High School Diploma General

General Studies

2012 Kilgore College Kilgore, TX

Associate of Arts Speech Therapy

Coursework in Business Administration

Volunteer for Junior Achievement Program

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