Pamela Frendach

Email: abo1ko@r.postjobfree.com

Address:

City: Annapolis

State: MD

Zip: 21403

Country: USA

Phone: 443-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly organized Office Administrator with 3 years experience. Predictably positive, energetic and reliable with exceptional customer-relations and decision-making skills . Eager to bring professional office demeanor and great initiative to your work environment. I owe my greatest attributes to my family. Being the oldest of 6 children, I've learned exactly how to lift the load and how to serve others. Without a doubt, my excellent communication and relationship-building skills are hugely beneficial on and off the job.

Educational Background:

High School Dipolma from Northern High School, Owings Mills MD 1/2001 to 6/2006 (Latin, Psychology, Spanish, Fitness)

Job History / Details:

Professional Overview

Highly organized Office Administrator with 3 years experience. Predictably positive, energetic and reliable with exceptional customer-relations and decision-making skills. Eager to bring professional office demeanor and great initiative to your work environment.

I owe my greatest attributes to my family. Being the oldest of 6 children, I've learned exactly how to lift the load and how to serve others. Without a doubt, my excellent communication and relationship-building skills are hugely beneficial on and off the job.

Skill Highlights

Front-desk reception, telephone, e-mail, fax, Microsoft Office & Excel

Medical billing & terminology

Typing 75 WPM

Filing and data archiving

Inventory systems & vendor relationships

Calm under pressure

Strong written & verbal communication

Concerned about doing things the right way

Great ability to focus

Service-based attitude

Can work independently or with a team

Professional Experience

May 2010 to Current

Maryland Inpatient Care Specialists, LLC Glen Burnie, MD

Administrative Office Assistant

Providing administrative support and service for a broad range of employees including 125 health care professionals, senior management and in-house staff. Answer incoming calls informatively while identifying needs and delivering calls to appropriate departments.

Prepare prescription and physician order requests by reviewing corresponding documents for accuracy and completion as required by Medicare. Organize physician orders regularly in accordance with home health policies and procedures.

Research questions and concerns from patients and their family members. Clarify issues with medications and collaborate with local pharmacies.

Carefully review charges on behalf of providers within the Acute Care and Skilled Nursing facilities. Perform regular contact with providers to discuss status of rebilling and reimbursement process to ensure account resolution.

Manage daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.

November 2011 to February 2012

Aerosoles Shoes Annapolis, MD

Customer Service Associate

Seasonal hire with top shoe sales and Exclusive V.I.P. Rewards Membership sign-ups. Terrific meet-and-greet skills and conversation building with prospective buyers. Met and exceeded daily store sales goals.

Planned, developed, organized and evaluated store sales marketing techniques.

February 2009 to May 2010

Office Depot Annapolis, MD

Design, Print & Ship Associate

Managed wide variety of customer service needs quickly and efficiently such as: backup for front-end cashier, supplies and technology departments as needed. Supervised and cross-trained new employees.

Maintained and prioritized daily tasks and projects including: custom printing, call logs, packaging and shipping services, photo-shop creations and promotional product design.

Education

2006 Northern High School Owings, MD

High School Diploma

Northern High School provided me with opportunities to maximize my personal and intellectual potential. Voted "Ms. Outgoing," by my graduating class.

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