Customer Service Administrative Assistant

Debra Crawford

Email: abo1k3@r.postjobfree.com

Address:

City: Port Orchard

State: WA

Zip: 98366

Country: USA

Phone: 360-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Detail-orientated, energetic Administrative Assistant with 10 years proven expertise in problem solving and managing daily office functions, results-oriented team-player eager to bring strong administrative skills to the table in human resources, administrative support and clerical services.

Educational Background:

High School Dipolma from Midwest City High School, Midwest City OK 1/2001 to 6/1992 (basics)

High School Dipolma from Central Texas College, Midwest City OK 1/2001 to 10/2012

High School Dipolma from University of Phoenix, Midwest City OK 1/2001 to 10/2012

High School Dipolma from Midwest City High School, Midwest City OK 1/2001 to 10/2012

Job History / Details:

Career Overview

Detail-oriented, energetic Administrative Assistant with 10 years proven expertise in problem solving and managing daily office functions, results-oriented team-player eager to bring strong administrative skills to the table in human resources, administrative support and clerical services.

Skill Highlights

Administrative support

Attention to detail

Microsoft Office skills

Travel administration

Schedule management

Problem resolution

Employee training and development

Filing and data archiving

Meet deadline

Professional Experience

February 2012 to September 2012

Logistics Support Inc. Silverdale, Washington

Personnel Specialist

Update, inquire, verify, and process active duty military members check in process to prospective commands through the receipts section.

Exceptional Customer Service. Updating and safeguarding the customers personal information with Navy Standard Integrated Personnel Systems (NSIPS) and Transition Online Processing System (TOPS)

Verify pay changes, corrections, and transactions through Master Military Pay Account (MMPA)

Process travel claims DD1351-2 for the member and dependents using the Joint Federal Travel Regulations (JFTR) and Defense Table of Official Distances (DTOD)

Verify, scan, retain, and file customers Servicemembers Group Life Insurance (SGLI) through use of Bupers Online (BOL); MMPA; and Official Military Personnel File (OMPF).

Proficient in Microsoft Word, Excel, and Power Point.

Type 50 wmp

Holds a Secret Clearance

Other administrative responsibilities data entry, electronic correspondence, answering phone calls, assisting with high demand of quality customer service, answering questions or concerns, and provide training to new clerks in the Receipts Section.

May 2010 to February 2012

Afognak Native Corporation Alutiiq, LLC Silverdale, Washington

Administrative Assistant II

Update, inquire, verify, and process active duty military members check in process to prospective commands through receipts section.

Exceptional Customer Service. Updating and safeguarding customers personal information with Navy Standard Integrated Personnel Systems (NSIPS) and Transition Online Processing System (TOPS)

Verify pay changes, corrections, and transactions through Master Military Pay Account (MMPA)

Process travel claims DD1351-2 for the member and dependents using Joint Federal Travel Regulations (JFTR) and Defense Table of Official Distances (DTOD)

Verify, scan, retain, and file customers Servicemembers Group Life Insurance (SGLI) through use of Bupers Online (BOL); MMPA; and Official Military Personnel File (OMPF).

Proficient in Microsoft Word, Excel, and Power Point.

Type 50 wmp

Holds a Secret Clearance

Other administrative responsibilities data entry, electronic correspondence, answering phone calls, assisting with high demand of quality customer service, answering questions or concerns, and provide training to new clerks in the Receipts Section.

Implemented, updated, and safeguarded meal pass process.

Conducted group mass check-ins for up to 30 service members at a time.

November 2001 to April 2009

United States Navy Various cities, Various

Legalman/Paralegal

USS INCHON(MCS 12) Ingleside, Texas main duties administration support in the decommissioning of the boat. Properly destroyed and filed document's for the transitioning sailors. Drafted award letters and Naval Correspondence. Other administrative duties i.e., copies, faxes, electronic correspondence, and handling the mail.

USS NIMITZ(CVN 68) San Diego, CA worked in the Legal Office training as a military paralegal. Handled, prepared, and attended Captains Mast Procedures to include, drafting charges, paralegal research, and preparing all parties for the Captians Mast process and completing the follow through paper work and procedures for the attorney's, judge, and accused. Completed my duties for the Food Service Attendant Program working as the Yeoman (YN) dealing with all clerical duties for the Food Service Officer (FSO), such as, drafting and maintaining Excel charts for shift work, food being served, charts for ingredients/calories, uniform inspections, working parties and drills. Conducted an integral part of a major inspection and awarded Food Service Attendant of the Month. During the time aboard the USS NIMITZ(CVN68) other administrative duties consisted of making copies of Record of Trials, Transcription, Electronic Correspondence, filing, proper destruction of documents, handling mail, faxes, scanning, and data entry.

Naval Submarine Base Bangor Silverdale, WA. Assigned to the Staff Judge Advocates office. Assisted the JAG attorney with administrative support. Drafted response letters for Congressionals, redacted, provided, and responded to Freedom of Information Act (FOIA) request, maintained, filed, and assisted with traffic court, and prepared all documentation for Captains Mast procedures. Volunteered as Legal Librarian and assisted in Magistrate Court procedures. General administration duties were answering phones, filing, copies, maintaining records, scans, serial logs, faxes, and data entry.

Region Legal Service Office Bremerton, WA. Served as Administrative Assistant and Leading person in the Stand up of the Administration Department. Supervised and assisted two other personnel. Prepared Standard Operating Procedures (SOPS), maintained leave process for the Command, Assisted in implementing the proper use of Regulations, Instructions, and Guidelines. Primary legal administration also consisted of Legal Research, writing, and all preparations for Courts Martial Procedures for the JAG Trial Service Attorney's. Answered and directed incoming calls pertaining to questions and concerns. Scheduled Hearings, made all travel arrangements for all parties, for example, the accused, witnesses, attorney's, specialist, investigators, and victim's. Booked rooms, flights, rental cars, etc., Volunteered as Physical Readiness Coordinator, Secretary of the Recreation Committee, Command Representative and Advocate of the Sexual Assault Victim Intervention (SAVI) Program and attended as a mentor at Elementary Schools. Awarded Sailor of the Quarter.

Magistrate Cell Task Force 134 Camp Cropper Baghdad, Iraq. Hand picked as primary coalition special forces paralegal. Reviewed, perfected, and shipped over 8,000 classified internee files. Including many high visibility captures. Served as shift supervisor managing a crushing workload in an austere forward-deployed hostile fire environment. Worked with interpretors, prepared the files for the JAG Attorney's, and provided the accused with their rights. Volunteered as Supply coordinator and Physical Readiness Coordinator and selected to write and article for the Navy JAG magazine. Received Sailor of the Quarter for the Second time and was awarded the Joint Service Commendation Medal.

Transient Personnel Unit Puget Sound Silverdale, WA. Consistently preformed demanding duties in an exemplary and highly professional manner. Demonstrated exceptional management and administrative abilities, maintained the command's tracking database for 117 Transient Sailors in a legal status as part of a high-volume, rapid turnover process. Flawlessly prepared and processed seven Captain's Masts, one Summary, six special, and two General Courts-Martial cases. Expeditiously processed seven Standard Letters of Transmittal to Commander, Navy Personnel Command and fifty-two administrative separation packages. Directly coordinated a Preliminary Inquiry with an outside command.

USS ABRAHAM LINCOLN(CVN 72) Everett / Bremerton, WA. Priority administration responsibilities included pre-separation and post-separation procedures for the Separations department of the legal office. Implemented, tracked, assisted, prepared all aspects of the Immigration procedures for military personnel for the command. Conducted legal research, transcription of cases, prepared records of hearing, investigations, courts-martial cases, drafted Power of Attorney's and living wills. Provided assistance to the JAG attorney's. Volunteered as Safety Coordinator and the Physical Readiness Coordinator. Maintained records, answered and directed phone calls and questions of customers, provided assistance to the JAG attorney's and all general administration duties requested or required to complete a job in a timely manner.

Education

2013 Olympic College Bremerton, Washington

Associate of Arts Liberal Arts

Working on a transferable AA in Liberal Arts. Upon graduation I will be working towards my BA in Human Services/Social Work. When I finish my BA in Human Services/Social Work my final goal in education is to receive my Masters in Human Services/Social Work.

2009 Central Texas College USS ABRAHAM LINCOLN, FPO

Associate of Arts Liberal Arts

While active duty on board my last sea going command the USS ABRAHAM LINCOLN(CVN 72) the command held college classes while on deployment on board the boat. Central Texas College flew the professors on board to conduct college level classes to assist those who wanted to continue working towards their degrees.

2005 University of Phoenix Phoenix, AZ

Associate of Arts Liberal Arts

These college courses were on-line while active duty. With the chances of being deployed constant travel, and the demand of my job this was my best alternative.

1992 Midwest City High School Midwest City, Oklahoma

High School Diploma Basics

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