Customer Service Project

LeonilaC.Diaz

**** * **** ** #*

Salinas, CA. ***06

C: 831-***-****

abo1jq@r.postjobfree.com

Posted: 4/5/2012

Statistical Information:

US-Authorized to work in the US

Preferred:

Full-Time

Salary: Negotiable

Wont Relocate

Location:

CA

Experience: 5 Years

Status: Employee

Available: 04/11/11

Desired Occupation: Coordinator

Objective

Motivated, accomplished, professional with extensive experience working with families,

and youth in the community. Confident and poised in interactions in a multi-cultural

environment.

Education:

San Jose State University, San Jose, CA

B.A. Behavioral Science Double Major in Psychology

Skills:

Fluent in English and Spanish

Proficient in MS Word, Excel, PowerPoint, and PublisherRecognized by USMC in completing the LINKS Program 2011

Certified to teach the Strength and Families Program 2008

Seven Challenges Drug Treatment Leadership Training Curriculum Certification 2007

Certificated of completion of Training in Tobacco Education through the San Jose

American Lung Association 2005

Anti- Tobacco Project 2005 Mexican Heritage Corporation

Coordinated presentations for the awareness of tobacco to local students of the city of

San Jose. The presentations were done in Seven Trees, Ida Jew, San Jose High Academy, and

Hoover. This project was funded though the AmeriCorps Program.

Work experience

01/11- PresentSilvan Learning Salinas, CA

Teaching Reading in groups of 4-6 students afterschool, to help improve their State Test

Scores. At Prunedale Elementary, Oscar la Joya, Fremont Elementary, Loma Vista.

08/09-10/10Housing Resource Center Salinas, CA

Outreach Coordinator/Marketing for Prevention of Homelessness to Homeownership.

Arrange meetings and presentations to local schools, businesses, and county agencies to

explain the services provided by Housing Resource Center. Provide monthly statistical

reports of the services. Organize all public relations for First Time Home Buyers

workshops and Prevention of Homelessness services. Market our services in local

newspapers, radio and television.

03/09-07/10Club Z! In Home Tutoring Services Salinas, CA

Tutor

Provide students tutoring services for k-12 in all subjects, to help them improve test

scores.

03/09-8/09Magnolia Foster Group Home Watsonville, CA

Child Care Taker Supervisor

Arrange medical appointments for six clients, transport the clients to appointments,

school, and other places as needed.

Organize the intake process of each client for the group home. Work directly with the

social workers, and social services agency s for the needs of each client. Follow

licensing and facility procedures. Arrange unusual reports as needed to the local police

department and to the county. File all documents necessary of each client. Give

medications to clients. Organize the medication log and refills needed of medications.

04/09-05/09Silver Star Resource Center Salinas, CA

TemporaryYouth Group Facilitator

Coordinated group sessions for at risk youth referred by the probation department.

Established a professional relationship with families and clients. Made phone calls as

needed. Organized statistics used for future funding.

10/0707/08Macys Salinas,CA

Clinique Beauty Consultant

In this role I have the opportunity to provide extraordinary customer service to all

customers by providing quality, service, and sales. I find it rewarding to bring out the

best in other and emphasize the importance of beauty products. I always exceed

expectations and have been recognized numerous times for my performance. Enabling me to

tailor skin care products to the customers needs. My daily task also includes the handling

of cash and registry.

05/07-11/07Transitional Housing/SupervisorPeacock Acres Salinas CA

As a supervisor I worked in two group homes, Transitional housing, and was in charge of

reports, and communicate student s educational progress with schools.

Supervised two group homes in rotating shifts they were in the ages of 8-16. At the group

homes I made sure the structure was being followed, and the medications and meals were

being taken care of on time. Prepared breakfast, lunch and dinner depending on the shift.

For the transitional housing, I monitored by doing check ups on young adults in

apartments and houses. I oversee the living needs of individuals for both the group homes

and transitional housing.

Conducted routine checks everyday on apartments and group homes to be clean, drove

teenagers to buy there own groceries. Organized weekly meetings with staff, and training,

worked as a liaison with schools and Peacock Acres. Organized activities and games. I

administered documents for the CEO, and documented billing to get monthly funds from the

Social Services.

04/06 2009Partners for Peace Salinas,CA

Latina Teen Empowerment Program Coordinator

As a coordinator I develop the curriculum for the program by converting information into

a instructional program. Facilitated at risk young teenage youth suffering from anxiety, a

family loss, and depression, the groups were of 8-10, Reported monthly statistics to the

Probation Department that were used for government funding, Received referrals from

Behavioral Health, Daisy Program, and the Juvenile Probation Department. Partnered with

Bay Federal Credit Union, Planned Parent Hood, and other businesses for guest speakers.

Coordinated social service activities with resource providers. Organized community service

opportunities. Conducted parent orientations. Established and maintained a relationship

with the students. Follow confidentiality matters. Used conflict resolution skills.

08/06- 12/06Anna Caballero for State Assembly Salinas, CA

Front Secretary

Maintains calendar, schedules appointments, reschedules appointments or meetings, as

appropriate, organized projects if necessary

06/06-01/07Bright Future Learning Salinas,CA

Representative Speaker

During my employment I proposed an after school program to Elementary and Middle School

parents by conducting presentations. Coordinated phone calls to get an update on cases.

This created effective relationship building to do contracts with parents. Organized

educational material and files.

02/0507/05Mexican Heritage Corporation San Jose,CA

Peer Leader for University Service Learning for AmeriCorps

Implemented the Anti-Tobacco project, presented it to the Mariachi Youth Program at the

following schools: Seven Trees, Ida Jew, San Jose High Academy, and Hoover. Assisted my

supervisor in collecting documents for grants.

11/0209/04Partners for Peace Salinas,CA

Youth Intern II

Coordinated projects for the youth branch Breaking of Barriers, solicitude donations from

different local stores and cooperates.

Recruited professional presenters for each project, as necessary

And organized meetings, volunteer recruitment, handled budgeting in addition, to

supervising high school participants of 120. Hired and trained youth interns. Organized

the food and handled facility

Contracts.

Volunteer experience

I m an active member of the Salinas Jaycees Program since 2009

My volunteer experience has involved having interaction with individuals of all

professional levels, county officials, senior citizens, youth, parents, and teachers.

References:

Secretary of State and Consumer Services at State of California 831-***-****

Strength and Families Director Dan Villarreal (831) 596- 5687

Probation Services Manager Bob Reyez 831-***-****

Drug and Alcohol Counselor Connie Santisteban831-***-****

Contact this candidate