Customer Service Manager
Resume:
Elia Balona
Email: ********@***********.***
Address:
City: providence
State: RI
Zip: 02904
Country: USA
Phone: 401-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Retail professional who excels in fast-paced environments. Extensive experience in customer service, merchandising, POS systems and cash handling.
Educational Background:
High School Dipolma from Rhode Island college, RI 1/2001 to 8/2007 (general studies)
High School Dipolma from Rhode Island College, RI 1/2001 to 10/2012
High School Dipolma from Community College of Rhode Island, RI 1/2001 to 10/2012
Job History / Details:
Career Overview
Retail professional who excels in fast-paced environments. Extensive experience in customer service, merchandising, POS systems and cash handling.
Core Strengths
Floor set design and visual displays
Training development
Cash management
Strategic sales
Strong organizational skills
Fashion knowledge
Multi-Task Management
Local/state health laws
Shipping and receiving
Listening skills
Trusted key holder
Strategic sales knowledge
Adaptive team player
Creative problem solving,
Scheduling
Time Management
Accomplishments
Conflict Resolution
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Customer Follow-up
Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Staffing
Worked directly with Human Resources to streamline hiring and onboarding process.
Documentation
Wrote and edited documents to keep staff informed on policies and procedures.
Work Experience
March 2011 to October 2012
Wal-mart Providence, RI
Assistant Store Manager
>Trained, coached and mentored staff to ensure smooth adoption of new program.
>Implemented innovative programs to increase employee loyalty and reduce turnover.
>entrusted with making area-specific merchandising, operations and people development decisions, including budgeting/forecasting and assessing economic trends and demographic information.
> ideas and sales strategies ensure the success of the department and create opportunities for new growth.
>main key holder,alarm codes, and vault access
>Hired and trained staff.
>Prioritize daily tasks and help set time lines and goals
February 2010 to March 2011
Wal-mart Providence, RI
Zone Merchandise Manager
>Basic merchandising
>Retailing and management principles
>Fashion coordination and promotion
>Visual and specialty merchandising
>Retail buying
>Maintained records related to sales.
>Stocked shelves and supplies and organized displays.
>Organized racks and shelves to maintain the visual appeal of the store.
>Trained and served as a peer coach for new sales associates.
>Worked directly under assistant managers to ensure all tasks were completed
>Build a good rapport with associates
March 2008 to February 2010
Wal-mart Providence, RI
Department Manager
>in charge of the day to day activities and organization of a given department.
>in charge of scheduling employees for working, training staff, managing product stock, and overall efficiency of the department.
> ability to lead and motivate a team
>Excellent communication and 'people' skills
> strong commitment to customer service
>The ability to work under pressure and handle challenging situations
Confidence, drive and enthusiasm
> ability to understand and analyse sales figures
An understanding of retail laws, security and health and safety.
November 2006 to March 2008
Wal-mart Providence, RI
Front End Customer Service Manager
>Accomplished customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
>Maintained register audits
>responsible for up to 25 associates each shift
>Met company requirements for register open to plan
June 2001 to October 2007
self employed
Hairstylist
Created repeat business by developing long-term relationships with regular customers.
advise clients or customers
apply creativity to art or design work
apply health or sanitation standards
dress hairpieces according to instructions, samples or sketches
cut or permanently wave hair
maintain appointment calendar
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Educational Background
2010 University of Rhode Island North Kingston, RI
Phlebotomy
>completion of course with a Certified license to work as a Phlebotomist.
Rhode Island College Providence, RI
Education
>Emphasis in History
>Tutor reading in elementary
>Coursework in Early Childhood Development and Child Psychology
Community College of Rhode Island Providence, RI
History
>Minor in Education
>studied some paralegal
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