Customer Service Manager

Looking For A Part Time Position (Huntsville)

Date: 2012-10-13, 4:00PM CDT

**************@*****.***

James K. Bankston

**** ******** ******

Huntsville, Alabama 35810

Home Number: 256-***-****

Cell Phone 256-***-****

**************@*****.***

Dear Hiring Manager,

I am inquiring about the part-time position advertised within your organization. Demonstrated by my resume, I am a highly qualified candidate for this position. My experience involves having extensive experience in information technology (IT), customer service, management, mental health, and the financial industry. Through interacting with people and computers, I have acquired a thorough knowledge of patience, people skills, tack, and attention to detail.

While I have reputable experience, I also have excellent communication skills and an aptitude for customer service. My volunteer experience made it necessary for me to focus on providing quality customer service, and also enabled me to work with all types of people. I believe that my communication skills, partnered with my expert knowledge, would make me an asset to your company.

Thank you for your consideration. I can be reached at 256-***-**** or 256-***-****. I look forward to hearing from you very soon.

Sincerely,

James K. Bankston

James K. Bankston

2313 Hammonds Avenue

Huntsville, Alabama 35810

Home Number: 256-***-****

Cell Phone 256-***-****

**************@*****.***

Position Objective

My objective is to obtain a part-time position as a team-player in a people-oriented organization where I can maximize my diverse experience in a challenging environment to achieve the company goals.

Education

August 1988 - July 1981, Alabama A&M University, Computer Science/Mathematics

October 1984 -- June 1986, National Career College, A.S. in Accounting

Work Experience

June 2010 - February 2012, Burial Vault Support Technician, Stovall Vault & Monument Company, Trinity, Alabama.

Safely operate Commercial Motor Vehicles ranging from Full size pickup truck (with Trailer) to a 27-foot straight truck. Deliver and set up vaults and service equipment in a safe manner, which includes lifting a maximum of 100 pounds and pushing/pulling 90 pounds. Maintain effective customer relationships and meet Customer demands. Operate People Soft systems, order entry, inventory, routing, billing, and manifesting. Communicate effectively over the phone or in person.

August 1992 - June 2004,Various HP-UX Systems Administrator Positions, Metro Atlanta, Georgia

Responsible for performing analysis, acquisition, installation, maintenance, and upgrade of computer hardware, operating systems, and software utilities. Managed the deployment, upgrades, and maintenance of PCs, servers, hardware, software, desktop operating systems, and printers. Maintained software such as compilers, link editors, assemblers, utilities, scripts, macros, and subroutines. Provided system administration of hardware, operating systems, application software, and overall solutions Maintained server backup systems and monitor system performance - Create procedures for installation, use, and solving problems for IT hardware and software

November 1988 -- August 1992, House Manager, Volunteers of America, Huntsville, Alabama

Provided nursing care to mentally ill, emotionally disturbed, or mentally retarded patients in psychiatric hospital, mental health clinic, or Group Home facilities. Participated in rehabilitation and treatment programs: Helped patients with their personal hygiene, such as bathing and keeping beds, clothing, and living areas clean. Assisted in the dispensing of oral medications and hypodermic injections, following physician's prescriptions and hospital procedures. Take and recorded measures of patient's general physical condition, such as pulse, temperature, and respiration, to provide daily information. Observed patients to detect behavior patterns and reports observations to medical staff. Intervened to restrain violent or potentially violent or suicidal patients by verbal or physical means as required. Lead prescribed individual or group therapy sessions as part of specific therapeutic procedures. May complete initial admittance forms for new patients. Contacted patient's relatives by telephone to arrange family conferences.

May 1990 - August 1992, Manager, Bestway Rentals, Inc., Decatur, Alabama

Responsible for being knowledgeable on rental equipment, assisting customers with renting equipment, entering rentals into the customer tracking system and resolving customer issues (invoice discrepancies, order issues, delivery problems, etc).? Managed and organizing the accounts receivable; met with project managers, controller and owners to review AR status and action items; Performed collection calls and company mail; sent monthly AR statements to clients; receiving client phone calls and company mail regarding invoices, statements, etc.?; Prepared and filed liens; preparing and entering credit documents; coordinating with collections attorney for accounts.? Prepared daily deposits; posting cash receipts; processing credit card payments; billing.

January 1989 -- May 1990, Mental Health Worker I, Lurlleen B. Wallace Center, Huntsville, Alabama

Supported Mentally and disabled persons in maintaining their independence. Supervised role in an interdisciplinary support team including clinicians, therapists, behaviorists and direct care staff. Worked together to develop and implement residential treatment plans for individuals living within the home. Assisted the governing program or agency in residential intake, discharge and treatment plan development. Involved in the intake and discharge process. Transported the resident to their new home or may assist residents in transitioning to their next level of care. Worked closely with clinicians and therapists in developing and evaluating residential treatment plans. Reported the resident's progress and challenges to the administrative team based upon day-to-day information shared by direct care staff. Responsible for the day-to-day operation of the home. Managed household budgets, pay household bills, purchase supplies and groceries for the home. Kept the home in compliance with necessary state and local laws governing group homes.

February 1988 -- January 1989, Rehabilitation Trainer I, The Bill Stewart Center, Moulton, Alabama

Required to answer phone calls and inquiries concerning available programs and services. Provided a safe and welcome environment for people to visit. Provided counseling to individuals about mental health and mental health issues. Provided counseling to families about mental health and mental health issues. Made hone visits as requested. Accepted referrals from individuals, families and agencies in the community. Provided group counseling, as requested. Maintained strict confidentiality guidelines regarding all clients, conversations and referrals.

References

Available upon request.

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