Jill Kimmle

Email: abo1ft@r.postjobfree.com

Address:

City: Belleville

State: IL

Zip: 62220

Country: USA

Phone: 618-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

My goal is to find a workplace that I will be with for years to come. A place where there is room to grow.

Educational Background:

High School Dipolma from Belleville High School East, Belleville IL 1/2001 to 5/2002 (General Studies)

Job History / Details:

Summary of Skills

Proficient with computers

Microsoft Word/Excel

Typing 45 wpm

10 key by touch

Skilled in call center operations

Strong problem solving ability

Excellent Organization Skills

Strong Customer Relations Skills

Multi-line phone operation proficiency

Professional Experience

April 2012 to 10/14/2012 12:00:00 AM

Allsup Inc. Belleville, IL

Associate Customer Information Specialist

Answers incoming calls from claimants as well as Social Security Representatives, including examiners, senior attorneys and administrative law judges.

Effectively managed a high-volume of inbound and outbound customer calls.

Answers claimants questions about correspondence they have received from the Social Security Administration. Educates the claimants about the process of filing for Social Security Disability.

Kept detailed notes on every conversation that I have with claimants and/or Social Security Representatives. Reviewed files, records and other documents to obtain information and respond to requests. Communicated with customers, employees and other individuals to answer questions and explain information.

Assigned tasks to associates, tracked progress and updated managers, partners and clients as necessary.

Provided accurate and appropriate information in response to customer inquiries.

Complied with federal, state and company policies, procedures and regulations.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Managed high call volume with tact and professionalism.

February 2006 to April 2012

Fischer Insurance O'Fallon, IL

Licensed Insurance Agent

Answered phones from current clients and insurance company representatives. Quoted clients with several insurance companies and provided the best rate based on the clients need.

Issued new auto and home policies. Made policy changes to existing policies. Filed new claims and followed up on existing claims. Answered insurance policy questions.

Applied payments to policies. Greeted customers entering the office to ascertain what each customer wanted or needed.

Reviewed, researched and negotiated insurance. Complied with federal, state and company policies, procedures and regulations. Reviewed files, records and other documents to obtain information and respond to requests.

Promptly responded to general inquiries from clients via mail, e-mail and fax.

September 2004 to February 2006

First County Bank Swansea, IL

Bank Teller

Executed customer transactions, including deposits, withdrawals, money orders and checks. Balanced my cash drawer. Balanced the bank vault. Organized, stocked and maintained the teller window area.

Worked the bank switchboard when needed.

Greeted customers entering the bank to ascertain what each customer wanted or needed. Adhered to First County Bank's security and audit procedures.

Trained employees on cash drawer operation. Coordinated daily cash reconciliation at a high-volume location.

Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Examined checks for identification and endorsement.

Sold cashier's checks, traveler's checks and money orders. Maintained confidentiality of bank records and client information.

Maintained friendly and professional customer interactions.

Education

2002 Belleville High School East Belleville, IL

High School Diploma General Studies

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