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Manager Customer Service

Location:
Dry Prong, LA
Posted:
October 15, 2012

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Resume:

Andrew Dechert

Email: abo1e0@r.postjobfree.com

Address:

City: Dry Prong

State: LA

Zip: 71423

Country: USA

Phone: 210-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Strong career progression in fine dining. Highly dedicated to career growth.

Educational Background:

High School Dipolma from Oklahoma State University, Stillwater OK 1/2001 to 5/2002 (Hotel and Restaurant Administration)

High School Dipolma from Northern Oklahoma College, Stillwater OK 1/2001 to 10/2012

Job History / Details:

Summary

Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Strong career progression in fine dining. Highly dedicated to career growth.

Experience

September 2005 to April 2009

Ruth's Chris Steakhouse San Antonio, TX

Manager

Carefully interviewed, selected, trained and supervised staff.

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.

Developed and maintained exceptional customer service standards.

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Developed, implemented and managed business plans to promote profitable food and beverage sales.

Procurement of award wining wine list.

Worked closely with the chef and cooks to determine menu plans for special events or occasions.

March 2004 to October 2005

The Quarry Golf Club San Antonio, TX

Food and Beverage Director

Organized special events in the restaurant, including receptions, promotions and corporate luncheons.

Interacted positively with customers while promoting facilities and services.

Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

Correctly calculated inventory and ordered appropriate supplies.

November 2004 to September 2005

Broadway Bar San Antonio, TX

Manager

Scheduled and directed staff in daily work assignments to maximize productivity.

Efficiently resolved problems or concerns to the satisfaction of all involved parties.

Strategically developed effective marketing plans to increase sales and profits while managing costs.

August 2002 to February 2003

Alexander's Restaurant Baton Rouge, LA

Manager

Completed CIT program (Coach In Training)consisting of learning all aspects and job functions in the restaurant.

Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Developed and maintained exceptional customer service standards.

Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.

Performed restaurant walk-throughs to gauge timeliness and excellent service quality.

Education

2002 Oklahoma State University Stillwater, Oklahoma

B.S Hotel and Restaurant Administration

Food Service Management and Restaurant Management courses

Received Chef Event Series Scholarship

Member of National Restaurant Association

Northern Oklahoma College,

Associates Degree Business

Accomplishments

Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.

President of the Executive Leadership Council at Northern Oklahoma College Represented the student body as active president at local functions and events.

Chef Event Manager, organized and operated large scale event with over 300 guests.

Additional Information



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