Manager Customer Service

Todd Heck

Email: abo1d5@r.postjobfree.com

Address:

City: Whitehouse

State: OH

Zip: 43571

Country: USA

Phone: 419-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Emergency Response Specialist with 9 years experience. Areas of expertise include Water, Fire, and Mold insurance claims.

Educational Background:

High School Dipolma from Ohio Northern University, Ada OH 1/2001 to 5/1987 (Accounting)

Job History / Details:

Summary

Emergency Response Specialist with 9 years experience. Areas of expertise include Water, Fire, and Mold insurance claims.

Skills

Strong initiative

Solid communication skills

Supervisory experience

Deadline driven

Expertise in Emergency Clean-up & Restoration

Excellent Customer service skills

Accomplishments

IICRC Water Damage I

IICRC Water Damage II

IICRC Fire Damage

IICRC Applied Structural Drying

Subrogation I & II

GPP - Grains per pound

Xactimate Estimation Software

Insurance Claim Terminology

Experience

June 2011 to August 2012

Wolverine Maumee, Ohio

Emergency Services Manager

Emergency Response for Water & Fire Damage

Oversee all Operations in the Warehouse and on the Jobsite

Inventory Control

Supervise techs and other personnel

Over See project budgets.

May 2007 to June 2011

ServPro Wauseon, Ohio

Emergency Services Manager

Emergency Response for Water & Fire Damage

Oversee job completion

Resolution of homeowner Issues

Insurance Claims

August 2005 to April 2007

Paul Davis Restoration Holland, Ohio

Emergency Services Manager

Emergency Response for Water & Fire Damage

Coordination of Subcontractors and project completion times

Oversee job completion

Job Estimation for Projects & Claims

Worked with Insurance Adjusters on Homeowner Claims

Education and Training

1987 Ohio Northern University Ada, Ohio

Bachelor of Science Accounting

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