Customer Service Manager

Ashisa Walker

Email: ********@*****-********.***

Address:

City: Corsicana

State: TX

Zip: 75110

Country: USA

Phone: 512-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Organized office management and administrative with 12 years in a fast-paced health and business settings.

Educational Background:

High School Dipolma from Navarro College, Corsicana TX 1/2001 to 8/2012 (Business)

Job History / Details:

Career Overview

Organized office management and administrative with 12 years in a fast-paced health and business settings.

Skill Highlights

Highly organized

Administrative Operation

Experience working in a fast pace business

Team Player

Require minim supervision

Listen to constructive to criticism

Data Entry

Execute customer service satisfaction

Work independently

Self Starter

Goal seeker

Time Management

Fast learner

Core Accomplishments

Complete all training and certification needed to improve my job and goals achievements

Professional Experience

June 2006 to August 2012

Republic Services Mexia, Texas

Office Manager

Good at managing multiple vendors

Highly organized with superior attention to details

Self starter with a can do attitude

Administrative Operations

Critical thinker

Work well independently

Fast learner and able to accept constructive criticism

Extremely productive in a high volume and stress environment

Receive payments and post the amount to the correct customer

Lockbox A/R

Making sure payments was submit in the ariba program or epro system

Take multiple inbound and outbound calls

Data entry into AS 400 or Info Pro Systems

Screen special waste streams to see if it's accepted at the landfill

Provide customer service to cash customer

August 2005 to November 2008

Jones & Jones Rental Property Mexia, Texas

Office Manager Assistant

Receive inbound and outbound calls

Check status of existing status for customer updates or changes to their accounts

Enthusiastic and eager to keep learning new things about the company

Assist the manager handle correspondence on their behalf

Assist the manager with general administration of the property and perform related management function for daily operation.

Showing and renting homes to the potential tenants, explain the rules of the facility and policies to the possible tenants.

Follow up with delinquent payments

Execute a high quality of standards of cleanliness and positive attitude

Data Entry in the computer.

May 2000 to June 2005

Centex ARC Mexia, TX

Case Manager Asst.

Background in the ICF/HCS Program

Complete behavior plans for each consumer to meet their needs

Assist in doctor appointments if needed

CFA assessments

Complete Assessments

Requirement to attend monthly, quarterly, and yearly meetings making sure the resident is meeting their needs, or to see if implementing another strategy to make sure the consumer is meeting their goals.

Documenting Services notes of any changes.

Meet with the nurse to see if any medical changes has occurred with the consumer.

Making sure they are in compliance with their diet plan.

Staying in contact with direct care staff to see if the program is meeting the consumer needs.

Input data into the computer system in regards about the consumers behavioral or medical diagnosis

Education

2014 Navarro College Corsicana, Texas

Business

Currently attending college course online to pursuit my business career.

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