Project Manager Management

William James

Email: *********@********.***

Address: **** ***** ******* ****

City: Tarpon Springs

State: FL

Zip: 34688

Country: USA

Phone: 727-***-****

Skill Level: Director

Salary Range: 97

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

H. WILLIAM JAMES

Tarpon Springs, FL *********@***.*** 727-***-****

DIRECTOR INFORMATION TECHNOLOGY

GLOBAL TECHNOLOGY DEVELOPMENT & MANAGEMENT

SHARED SERVICES PROGRAMMING INFRASTRUCTURE DATAWAREHOUSING PMP

HOSPITALITY RETAIL FINANCIAL CONSULTING MANUFACTURING

Expert in leading mission-critical, complex, high-profile global initiatives, departments, programs, and multi-functional projects. Utilizes broad technology portfolios, including Project Management systems, Metrics Dashboards for finance and control governance, and domain datawarehouses. Drives global resource strategy to maximize productivity and contain operating costs.

Effectively applies structure and process to troubled situations refactoring crisis to desired state. Drives sound, strategic solutions in practical phased steps, achieving results within a contemporary budget-conscious and control-aware framework while aligning information services with business goals. Regarded for the ability to drive process.

Executive Presentations IT Infrastructure/Design Cost/Benefit Analysis

ERP implementation Outsourcing/Disaster Recovery Risk Management

Project Management Process Improvement Budgeting

IT Strategy/program development Data Warehousing Expense Control

Strategic Planning/SOA SDLC NAS/SAN Design

Team Leadership/Motivation QC/QA Client Relations

PROFESSIONAL EXPERIENCE

The Setai, South Beach Miami, FL 2012 to 2012

Five star beachfront resort destination, catering to a ultra exclusive clientele. Whispering an unmistakable imprint of grace and timelessness that fashion the ultimate guest experience. Multiple indoor\outdoor restaurants and high end shops.

DIRECTOR OF TECHNOLOGY

Contracted as PMP then hired as Director of Technology fully responsible for restructuring all Information Technology for the largest data center and technology rebuild in company history. Including Hyper-V Network Operations with over 25 plus Enterprise File Servers over multiple data centers, redesigned fiber optic infrastructure, Design & develop state of the art wireless Systems with asset tracking, Interactive TV systems, Call Center data-flow, E-commerce designs and Interfaces, SQL & Oracle Data Base implementation, Disaster Recovery Analysis, Opera Property Management Systems, POS design and Development, Advanced IP protocol design and implementation, Develop policies and procedures and initiated companies first interactive helpdesk\guest tracking system. Awarded and managed largest technology budget in Setai`s history, PMP for all technology initiatives. Developed companies first cell phone application. Reported to CFO\DOF.

Built and directed team of internal and external technology professionals for the largest technology renovation in company history. Project included fiber optic infrastructure design, new system designs for corporate and guest phone system, vendor selection and contracts, Board presentations and updates, budget tracking, cost variance, and long term goals, SQL\Oracle database redesigns, IPTV\Telecom redesign.

* Comprehensive PM Plan included developing and guiding team, mitigating risks to resolve all technology issues.

Designed and implemented world-class wireless system with asset tracking.

* Developed and delivered systems capable of supporting todays most advanced technology initiatives.

* Newly designed systems will achieve ROI within 12 months of activation with revenue generating potential. Successfully delivered within 6 months and under budget.

Strategy enterprise technology initiatives included long and short-term plans for DR, Micros POS technology, server farm Virtualization with MS Hyper-V, VoIP, 24/7 helpdesk. Provided strategic direction, cost evaluation.

* Initiatives projected to reduce costs by over $100K over 36 months through technology automation.

* Personally created the first asset tracking system. Successfully reduced annual costs by over $100K.

* Successfully converted over 35 servers to the latest MS operating system including automated archiving systems, virtualization, antivirus, and 24x7 monitoring and advance fault detection.

* Increased system performance while reducing costs by over $50k per year within 5 months.

William James * Tarpon Springs, FL * *********@***.*** * 727-***-****

TradeWinds Resort, St. Pete Beach, FL 2005 to 2012

Beachfront resort destination, the largest on the west coast of Florida. Two separate resorts encompassing multiple buildings, over 15 restaurants & outlets, and 30 meeting halls.

DIRECTOR OF TECHNOLOGY

Fully responsible for all Information Technology including Network Operations with over 35 Enterprise File Servers, Wireless Systems, Call Center data-flow, Ecommerce designs and Interfaces, SQL Data Bases, Enterprise Server Farm Management, Disaster Recovery Analysis, ERP system and Property Management Systems, POS design and Development, Develop policies and procedures. Managed multi-million dollar budget, PMP for all technology initiatives. Reported to CFO.

Directed team of internal and external technology professionals for the largest technology renovation in company history. $20M project included fiber optic infrastructure design, vendor selection and contracts, technology budget, Board presentations and updates, budget tracking, cost variance, and long term goals.

* 3 year project included developing and guiding team, mitigating risks, and resolving all issues.

* Project encompassed 4 internal and 25 external onsite IT professionals.

Designed and implemented world-class wireless system.

* Directed a team of 10 IT professionals to deliver systems capable of simultaneously supporting over 1000 users increasing customer satisfaction.

* Achieved ROI within 12 months.

* Systems enabled the capture of multi-million-dollar, long-term, government contracts

* Successfully delivered within 6 months and under budget.

Strategy enterprise technology initiatives included long and short-term plans for DR, POS technology, server farm, SLAs, VoIP, 24/7 helpdesk, development of -anytime, anywhere- data access and data warehouse.

* Provided strategic direction, cost evaluation, and risk analysis.

* Initiatives projected to reduce costs by over $100K over 36 months.

* Personally created the first asset tracking system. Successfully reduced annual costs by over $100K.

* Successfully converted over 35 servers to the latest MS operating system including automated archiving systems, virtualization, all desktops, antivirus, and 24x7 monitoring and advance fault detection.

* Substantially increased system performance while reducing costs by over $200 within 5 years.

Bellview Biltmore Clearwater, FL 2004 to 2005

Resort and spa with multiple outlets. The oldest historic resort in Florida.

DIRECTOR OF TECHNOLOGY

Hired with full responsibility for all technology including POS, telecommunications, data center, databases, wireless guest survey, and vendor negotiation.

* Redesigned infrastructure to manage data flow directing team of 3 internal and 5 external technology professionals. Improved stability of system increasing revenues by 10%.

* Personally wrote custom Sales tracking system integrating with central reservation system. Instrumental in increasing sales by $150K annually.

* Provided Bi reports and mapping to determine rate evaluation based on history, time of year, surrounding competition, and availability of rooms. Presented findings weekly to Senior Management. Increased revenues by an average of 5% to 10%.

New York Cruise Lines, Manhattan, NY 1998 to 2004

Parent company for World Yacht, Circle Line, and St. Tropez casino. 3 NY locations and 2 Florida locations serving 4M annually.

MIS DIRECTOR

Fully responsible for all technology systems for all locations including program development, risk management, data centers, call center, database design, and infrastructure design and deployment. Held autonomous decision-making authority for all IT development and expansion issues.

Drove and delivered software and hardware redesign of central reservation system. The largest in company history. Migrated database system from IBM AS/400 to Microsoft SQL platform including report development and custom written application for guest reservation tracking while implementing enterprise wide NAS.

* Directed 7 l IT professionals, 2 Engineers, 2 Programmers, 2 Report Writers and a Network Administrator.

* Conducted daily meetings with internal staff and presented Board of Director with strategic guidance, budget cost variances, and cost completion reports.

Developed, wrote, and managed technology for the first casino venture.

* Traveled between NY and FL implementing ITIL guidelines for casino data center build and infrastructure design.

* Interfaced remote call center into main data centers database located in NYC.

* Directed team of 10 internal and 15 outsourced professionals.

* Streamlined remote office communications, developed custom parking, guest tracking, and report tracking.

* Prepared and presented long and short term objectives, budgetary risks, and cost performance indexes to the Board of Directors.

Completely replaced the Circle Lines sight seeing guest ticketing system.

* Company provides tourist trips for over 2M annually.

* New VB.Net, SQL, Java, system improved efficiencies increasing revenue through automation tracking.

* System increased annual revenues by over $300K.

EDUCATION

Electronics & Computer Technology, DeVry University, Woodbridge NJ 1989

Bachelor of Science, Information Technology, Trinity, 2000

PROFESSIONAL CERTIFICATION

PMP, Project Manager Professional, 2012

PROFESSIONAL DEVELOPMENT

-7 Habits of Highly Effective People, Franklin Covey

TECHNOLOGY

TOOLS: SQL, Visual Basic, VB.Net, RPG, Virtualization, Business objects, HTML, Crystal reports, Objective C, SDLC

DESIGN: Data Warehousing, Schemas, BI, MicroStrategy, QA, Microsoft Dynamics ERP system, SOA

PLATFORMS: SQL Server, Windows Servers OSx, Exchange, IBM AS/400, Agilysis, Info-Genesis(POS), Micros 9700, Opera, Novel, Delphi, Microwave Systems, Citrix, OpenView, IGT Casino Software, Adaco, Mitel systems, SAN, VMWare, Microsoft Hyper-V, Hafel, Ibahn

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