Customer Service Sales
Resume:
Dima Salinas
Email: abo0yr@r.postjobfree.com
Address:
City: Independence
State: MO
Zip: 64055
Country: USA
Phone: 816-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Highly enthusiastic customer service professional with 9 years client interface experience with proven track record in demanding sales and account management environments.
Educational Background:
High School Dipolma from William Chrisman High School, Independence MO 1/2001 to 5/2002 (General)
High School Dipolma from Central Missouri State University, Independence MO 1/2001 to 10/2012
Job History / Details:
Career Overview
Highly enthusiastic customer service professional with 9 years client interface experience with proven track record in demanding sales and account management environments.
Core Strengths
Large cash/check deposits
Markdown/promotional procedures
Store maintenance
Inventory control
Top sales performer
Telephone inquiries
Conflict resolution
Creative problem solver
Excellent communication skills
Energetic work attitude
Active listening skills
Quick learner
Proficient in cash management
Customer service expert
POS systems expert
Opening/closing procedures
Accomplishments
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Sales
Consistently generated additional revenue through skilled sales techniques.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
Work Experience
September 2010 to Current
Gymboree Inc. Leawood, KS
General Manager
Managed 15 employees between two different brands in a fast paced environment. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Maintained cleanliness and presentation of stock room and production floor.Assisted customers with store and product complaints.Dedicated to continuously improving sales abilities and product knowledge.
Communicated all store initiatives and promotions to customers to generate return business.
Guaranteed positive customer experiences and resolved all customer complaints.Developed reputation as an efficient service provider with high levels of accuracy.Helped drive sales goals and achieve monthly quota figures.Organized store merchandise racks by size, style and color to promote visually appealing environment.Facilitated accurate markdowns and monthly inventories.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Achieved high sales percentage with consultative, value-focused customer service approach.
September 2008 to September 2010
Pacific Sun Wear Overland Park, KS
Store Manager
Conducted weekly walkthroughs with the District Manager to discuss all interior visual displays including store window presentation.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Maintained cleanliness and presentation of stock room and production floor.Assisted customers with store and product complaints.Dedicated to continuously improving sales abilities and product knowledge.
Communicated all store initiatives and promotions to customers to generate return business.
Guaranteed positive customer experiences and resolved all customer complaints.Developed reputation as an efficient service provider with high levels of accuracy.Helped drive sales goals and achieve monthly quota figures.Organized store merchandise racks by size, style and color to promote visually appealing environment.Facilitated accurate markdowns and monthly inventories.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Provided ongoing guest service, including giving fashion advice.
Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Achieved high sales percentage with consultative, value-focused customer service approach.Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Worked as a team member performing cashier duties, product assistance and cleaning.
September 2003 to September 2008
Gap Inc. Independence, Mo.
Brand Logistics Expert
Earned management trust by serving as key holder, responsibly opening and closing store.Described product to customers and accurately explained details and care of merchandise.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Computed accurate sales prices for purchase transactions.Conducted weekly walk throughs with the General Manager to discuss all interior visual displays including store window presentation.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service. Dedicated to continuously improving sales abilities and product knowledge.Maintained cleanliness and presentation of stock room and production floor.
Educational Background
2002 William Chrisman High School Independence, Mo
High School Diploma General
3.5 GPA
Central Missouri State University Warrensburg, MO
Associate of Arts English
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