Customer Service Manager

Ted Crawford

Email: ********@*********.***

Address:

City: Ventnor

State: NJ

Zip: 08406

Country: USA

Phone: 808-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dependable, hard-working Manager with over 27 years of experience in communications.Motivated Facility Tech with 3 years experience providing strong customer service and solving problems. Quick learner with the desire to grow skills.Resourceful Facilities Tech with solid background in preventative maintenance repair.Reliable worker with strong mechanical aptitude and a willingness to learn. Talented Facilities Tech with more than 3 years of experience developing and executing maintenance programs. Excellent troubleshooting skills.Technically skilled equipment installation Foreman with over 12 years hands-on experience and technical training.

Educational Background:

High School Dipolma from University of Hawaii, Honolulu HI 1/2001 to 6/1977 (Business)

Job History / Details:

Summary

Dependable, hard-working Manager with over 27 years of experience in communications.Motivated Facility Tech with 3 years experience providing strong customer service and solving problems. Quick learner with the desire to grow skills.Resourceful Facilities Tech with solid background in preventative maintenance repair.Reliable worker with strong mechanical aptitude and a willingness to learn.

Talented Facilities Tech with more than 3 years of experience developing and executing maintenance programs. Excellent troubleshooting skills.Technically skilled equipment installation Foreman with over 12 years hands-on experience and technical training.

Skills

Computer literate

Computer proficient

Consistent work history

Customer relationship building

Customer service experience

Direct labor crew training

Employee performance reviews

Employee productivity reports

Equipment problem resolution

Blueprint interpretation

Troubleshooting at component level

Project management skills

Solid communication skills

Strong initiative

Strong interpersonal skills

Strong mechanical skills

Strong organizational skills

Strong team player

Strong work ethic

Strong written and verbal communication skills

Supervisory experience

Team player

Technical school training

Timely project completion

Wire knowledge

Deadline driven

Schematics reading

Manual labor skills

Working night shift

Industry safety equipment

Flexible work schedule

General math skills

Establishing goals and setting priorities

Good judgment

Good mechanical aptitude

Good multitasker

Good verbal/written communication skills

Power tools

High school diploma

Job status reports

Internet research

Managing large crews

Fiber optics experience

Expertise in Telecommunications]

Computer proficient

Computer proficient

Computer literate

Consistent work history

Customer relationship building

Customer service experience

Direct labor crew training

Employee performance reviews

Employee productivity reports

Equipment problem resolution

Quality control

Troubleshooting expert

Blueprint reading and interpretation

Strong mechanical aptitude

Dependable independent worker

Excellent plan comprehension

Clean D.O.T.

Customer service skills

Good communication skills

Good at following instructions

Complaint resolution

Group environments

Hand/power tools

Fast learner

Solid independent worker

Basic computer skills

Accomplishments

My career was primarily with Verizon International where I spent 27 years prior to my retirement. My career began in customer service and eventually migrated to outside field work. I was a technician for 12 years specializing in high speed data and sub rate digital closed point to point circuits.I was then promoted to a Field Manager where for the last 10 years of my career. I managed a group of 26 technicians in Central Pennsylvania. We were acknowledged by senior management more then once on our outstanding customer service and professionalism. I was able to take a team that was known as being unproductive and militant and turn them into a cohesive working unit that carried out the Verizon creed.

Experience

March 1999 to May 2008

Verizon Altoona, Pennsylvania

Field Manager

Provided outstanding customer service.Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.Exceeded customer product expectations by maintaining equipment to product quality products.Followed company procedures to maintain work environment in a neat and orderly condition.Planned work and determined appropriate tools and equipment.Prepared and administered preventative maintenance work orders.Processed work orders and prioritized jobs.Promoted shop safety by working in a safe manner.Remodeled city buildings and grounds to increase efficiencies.Responsible for promoting safe and clean working environment.Reviewed work orders and communicated with prior shift to assess work needs for the day.Supported technicians in equipment maintenance and repair.Took care of facility equipment, grounds, roads and fences.Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.Collaborated with [teams/departments] to ensure smooth work flow and efficient organization operations.Developed and implemented a productivity improvement plan which resulted in company savings of over $10K in one year.Ensured proper installations through accurate reading of blueprints.Achieved revenue objective by implementing cost-cutting measures.Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies.Installed, aligned, and balanced new equipment.Maintained compliance with company standards to perform all maintenance activities.Maintained positive relationships with all customers.Followed standards and procedures to maintain safe work environment.Managed work with little supervision.Met production goals by maintaining cost effective levels of spare parts inventory.Notified supervisors of faulty operations and defective materials.Performed weekly maintenance assessments.

Education and Training

1977 University of Hawaii Honolulu, Hawaii

Bachelor of Arts Business

Coursework in Management and Business

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