Customer Service High School

Tracie Stone

Email: ********@************.***

Address:

City: Salisbury

State: MD

Zip: 21804

Country: USA

Phone: 410-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry.

Educational Background:

High School Dipolma from Parkside High School, Salisbury MD 1/2001 to 5/1991 (general studies)

Job History / Details:

Career Overview

Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry.

Core Strengths

Floor set design and visual displays

Markdown/promotional procedures

Inventory control

Shipping and receiving

Strategic sales

Invoice processing

Credit card processing

Strong organizational skills

Excellent communication skills

MS Windows proficient

Fast learner

Courteous demeanor

Energetic work attitude

Trusted key holder

Accomplishments

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Work Experience

June 2012 to September 2012

Good an Clean Cleaning Service Salisbury, MD

Housekeeper

Accurately logged all daily cleaning supplies and cleaning orders.Worked as a team member performing cleaning duties, product assistance and cleaning while providing excellent customer service.

April 2006 to April 2008

Payless Shoes Store Salisbury, MD

Customer Service

Greeted customers entering the store to ascertain what each customer wanted or needed.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Prevented store losses using awareness, attention to detail and integrity. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

June 2009 to November 2011

Sally's Beauty Supply Fruitland, MD

Customer Service

Described product to customers and accurately explained details and care of merchandise.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Trained new employees by providing knowledge of specific store tasks and policies.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Earned management trust by serving as key holder, responsibly opening and closing store.

Educational Background

1991 Parkside High School Salisbury, MD

High School Diploma general studies

I graduated with a 2.9 G.P.A.

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