Management System

Stacey Bixby

Email: ********@*************.***

Address:

City: Cameron Park

State: CA

Zip: 95682

Country: USA

Phone: 530-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Combined experience with state and local government agencies and private industry, focusing on business process analysis and redesign, change management, system implementation, strategic planning, training, and communication assessment and planning. Well-developed administrative and technical management training and experience, computer usage, management information systems, and technical business communications.

Educational Background:

High School Dipolma from University of California, Santa Cruz CA 1/2001 to 5/2005 (Legal Studies)

High School Dipolma from West VAlley Community College, Santa Cruz CA 1/2001 to 10/2012

Job History / Details:

Career Overview

Combined experience with state and local government agencies and private industry, focusing on business process analysis and redesign, change management, system implementation, strategic planning, training, and communication assessment and planning. Well-developed administrative and technical management training and experience, computer usage, management information systems, and technical business communications.

Qualifications

Excellent problem-solving abilities

Hands-on and proactive

Fostering teamwork

Cross tier components implementation

Strong project management skills

Document management

Team & Project Leadership

System Development Life Cycle

Test Management Techniques

Information Technology Procurement

Performance Management/Measurement

Requirements gathering & analysis

Quality communication

Team building/leadership

Excellent problem solving skills

Customer needs assessment

Project management & Tracking

Change Control Management

Risk Assessment & Impact Analysis

Data Integrity & Disaster Recovery

Technical Specifications Development

Gap analysis

Take Initiative to research & resolve potential problems

Accomplishments

Collaborated with multi-functional team to document, design and implement enhancements for atleast14 projects which resulted in substantial collection increases.

Team Leader

Led multi-functional teams to complete change requests on time and within budget.

Team Collaboration

Executive management, external stakeholders, third party vendors, internal developers and testers, other state/county agencies, out of state departments, and federal Office of Child Support Enforcement.

System Integration

Participated in several projects to implement new and modify existing interfaces.

Work Experience

January 2009 to Current

Department of Child Support Services Rancho Cordova, CA

Systems Analyst

Coordinated with systems partners to finalize designs and confirm requirements.Efficiently managed and coordinated at least six design/production projects at a time, from job initiation through job completion.

Evaluated alternatives and developed recommendations for technology/process solutions to meet business requirements.Responsible for updating and creating design documents across multiple program/system functional areas.

Planning/Scheduling

Assist with business and system research to identify business and system limitations and or opportunities.

Review Requests for Consideration and research at a high level the business problem and requested change. Make recommendations on the scope of work and scheduling or if the proposed solution is not feasible or will not solve the business problem offer alternative solutions.

Work closely with Executive Management (Change Request Sponsors), to thoroughly define the business problem or business opportunity and provide system functionality overview and user processes. Provide possible alternative solutions.

System Analysis/Define Requirements

As the technical lead for Change Requests develop a work plan using Microsoft Project which identifies, tasks, milestones and completion dates.

Identify functional area impacts and solicit participation from those team members and system users in Joint Application Development Session (JADS)/ Analysis and Design Sessions (ADS). Identify, assign and monitor action items.

Collaborate with stakeholders made up of state, county, and federal staff as well as contractors and third party vendors to determine business and system requirements.

Identify, modify and or create use cases, page descriptions and mock ups, interface design documents, batch job runbooks, Visio flow charts, and holistic system design documents. Maintain version control of the documents using Rational Clear Case, and Rational Requisite Pro.

Identify any necessary data clean up or changes that will need to be made prior to implementation.

Identify opportunities for monitoring performance measures via reports and other system tools.

System Design

Participate in mini-design session prior to coding with developers to review design documents and requirements and answer any questions that may arise.

Work closely with developers during coding and unit testing to resolve any problems or questions. Monitor the completion of Maintenance Change Requests (MCR), Document Updates (DU), defects, and system and performance testing using Rational Clear Quest. Work closely with various teams to identify potential system constraints and cross functionality impacts.

Integration and Testing

Work with system testers to create testing scenarios and validate system functionality meets business and system requirements. Participate in user validation meetings and provide guidance in validating functionality and usability.

Implementation

Work with training unit to identify training needs and reference guide updates or changes. Participate in release management calls to answer user questions.

Operation and Support

Assist the Production Support Team to identify and resolve problems not detected during testing and provide process guidance for user error issues. Respond to questions regarding system functionality and processes.

January 2007 to February 2009

El Dorado County Department Child Support Services Placerville, CA

Child Support Specialist II

Identified, analyzed and reported CCSAS-CSE system defects and /or needed system enhancements for El Dorado County which was the pilot county for conversion to the statewide CSE system.

Worked closely on a daily basis with the business partner/contractors and State DCSS staff. Participated in Joint Application Development Sessions as a subject matter expert for several functional areas for enhancements and defect analysis..

Worked on various systems: MEDS, ISAWS, CASES, IVES

Communicated system changes and provided training to staff and management.

Initiated several system changes and enhancements on behalf of the county director.

Successful management of the Compromise of Arrears Program and the establishment and maintenance of a positive working relationship with El Dorado County's Tribal Indian Reservation/Casino.

Analyzed, monitored, and managed child support case load of over 400 cases.

Education and Training

2005 University of California Santa Cruz, CA

Bachelor of Arts Legal Studies

Graduated with Honors

2003 West VAlley Community College Saratoga, CA

Associate of Arts Liberal Arts

Certificate in Communication Studies

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