Customer Service Representative

Kellie Burgett

Email: ********@***********.***

Address:

City: Jasper

State: AL

Zip: 35504

Country: USA

Phone: 205-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Organized, independent worker with strong time-management skills. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Curry High School, Jasper AL 1/2001 to 5/2007 (Standard Diploma)

Job History / Details:

Career Focus

Organized, independent worker with strong time-management skills.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Qualifications

Customer-oriented

Reliable and punctual

Quick learner

Organized multi-tasker

Friendly and helpful

Adaptability

Excellent communication skills

Detail oriented

Education and Training

2007 Curry High School Jasper, Alabama

High School Diploma

I attended Curry high school for four years and graduated with a 3.6 GPA. While attending, I was an active member of student government, beta club, marching band and concert band. In band I was woodwind captain and section leader. I received a scholarship through academics and music, yet was unable to proceed to college due to personal reasons at the time.

Work Experience

December 2009 to August 2012

Simply Sweets Jasper, Alabama

Customer Service Representative

Assisted customers in person and via telephone.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Assisted customers with food selection, inquiries and order customization requests.

Maintained positive attitude to make customer's shopping experiences memorable and pleasant.

October 2009 to December 2009

Nitto Denko ( Quality Staffing Temp. Agency) Jasper, Alabama

Assembly

Received and correctly processed both written and verbal instructions, prints and work orders.

Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.

Assembled components with hand and power tools.

Assessed work for errors or compliance issues and made corrections and modifications when necessary.

December 2007 to September 2009

Walmart Jasper, Alabama

Customer Service Representative

Described product to customers and accurately explained details and care of merchandise.

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

Assisted customers in person and via telephone.

Took special orders in person and over the phone to generate additional revenue.

May 2006 to January 2008

Pizza Hut Jasper, Alabama

Customer Service Representative

Consistently provided friendly guest service and heartfelt hospitality.

Up-sold additional menu items, beverages and desserts to increase restaurant profits.

Maintained high standards of customer service during high-volume, fast-paced operations.

Quickly and efficiently processed payments and made accurate change.

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