Customer Service Sales

Erin Bergen

Email: ********@******.***

Address:

City: Fond du Lac

State: WI

Zip: 54935

Country: USA

Phone: 920-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Qualified Sales Consultant with over 5 years in fast-paced customer service and call center environments. Personable and professional under pressure.

Educational Background:

High School Dipolma from Fond du Lac High School, Fond Du Lac WI 1/2001 to 6/2003 (General)

Job History / Details:

Career Overview

Qualified Sales Consultant with over 5 years in fast-paced customer service and call center environments. Personable and professional under pressure.

Core Strengths

Top sales performer

Telephone inquiries

Strategic sales

Telecommunication skills

Multi-line phone usage

Adaptability

Courteous demeanor

Active listening skills

Exceptional communication skills

Strong organizational skills

Conflict resolution

Creative problem solver

Listening skills

Excellent communication skills

Problem solver

Fast learner

Strong client relations

Energetic work attitude

Seasoned in conflict resolution

Sharp problem solver

Quick learner

Accomplishments

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Sales

Consistently generated additional revenue through skilled sales techniques.

Product Promotion

Up-sold products and motivated customers to upgrade current product plans.

Work Experience

October 2009 to Current

at&t Appleton, Wi

Consumer Sales Consultant

Resolved product/policy issues and shared benefits of new technology.Provided customer service during an average of 60 calls per day by answering customer inquiries, solving problems and providing new product information.

Set up and explained new membership contracts.

Guaranteed positive customer experiences and resolved all customer complaints.

May 2009 to December 2009

Branson's BBQ North Fond du Lac, Wi

Lead Waitress/Bartender

Earned management trust by serving as key holder, responsibly opening and closing restaurant.

Greeted customers entering the store to ascertain what each customer wanted or needed.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Conducted weekly walk throughs with the General Manager to discuss all interior visual displays including store window presentation.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Trained new employees by providing knowledge of specific store tasks and policies.Communicated with vendors regarding back order availability, future inventory and special orders.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Cross-trained and provided back-up for other customer service representatives when needed.

February 2007 to December 2008

Charter Communications Fond du Lac, Wi

Retention Specialist

Described product to customers and accurately explained details and care of merchandise.Answered questions regarding products and services, while maintaining knowledge of current sales and promotions.

Educational Background

2003 Fond du Lac High School Fond du Lac, Wi

High school diploma

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