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Manager Customer Service

Location:
Clovis, CA
Posted:
October 22, 2012

Contact this candidate

Resume:

Tarek Saleh

Email: abo0vf@r.postjobfree.com

Address: **** *** ***

City: Clovis

State: CA

Zip: 93611

Country: USA

Phone: 559-***-****

Skill Level: Director

Salary Range: 102

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

TAREK K. SALEH

2441 Poe Ave.

Clovis, CA 93611

Home Phone 559-***-****/Cell 609-***-****

Email abo0vf@r.postjobfree.com

WORK HISTORY

Food and Beverage

August 2012-Present Table Mountain Casino

Interim Director of Food and Beverage

Manage and motivate all food & beverage personnel. Collaborates with Team Resources with interviewing, staffing, training and development of food & beverage team, discipline, and annual performance evaluations. Monitors performance to ensure adherence to all service standards, sanitation standards, productivity standards to ensure exceptional guest satisfaction. Monitor and control food & beverage inventories. Purchase and maintain inventories of related food & beverage equipment. Monitor and control labor costs for all F&B department. Monitor and forecast food & beverage department revenues and expenses to ensure company goals are met on a monthly and yearly basis.

2009-2012 Table Mountain Casino

Director of Restaurant Services

Manage and motivate all food & beverage personnel. Collaborates with Team Resources with interviewing, staffing, training and development of food & beverage team, discipline, and annual performance evaluations. Monitors performance to ensure adherence to all service standards, sanitation standards, productivity standards to ensure exceptional guest satisfaction. Monitor and control food & beverage inventories. Purchase and maintain inventories of related food & beverage equipment. Monitor and control labor costs for all F&B department. Monitor and forecast food & beverage department revenues and expenses to ensure company goals are met on a monthly and yearly basis.

2007-2009 Trump Plaza Casino and Hotel

Restaurant Manager (Beach Bar/24 Central Cafe)

$2.4 million in Revenue (Beach Bar-100 days)/$10+ million in revenue(24 Central Cafe)

904 Rooms

Responsible for overall operation of the beach bar and restaurant with over $10 million in yearly revenue, scheduling ordering, inventory, forecasting, banquets, achieving target Food and Beverage cost, payroll control and other aspects of operation, including hiring, training, ensuring that customer service standards are being upheld, company policies and procedures are being emphasized.

2006-2007 Philadelphia Park Casino

Beverage Manager

Responsible for creating and ensuring a fresh, positive and exciting environment where sanitation, flawless delivery and execution of product excellence and service are paramount. Assisted in the pre-opening of Casino/ Food and Beverage outlets, established all standard, processes, policies and procedures for beverage employees.

2003-2006 Showboat Casino & Hotel Atlantic City- Harrah`s Corporation

Beverage Manager

$25 million beverage revenue

1329 Rooms

Accountable for and dedicated to ensuring service commitments, standards/expectations, financial goals, and policies/procedures were consistently upheld. Additional responsibilities included interviewing, hiring and training of salaried associates; planning, addressing and directing work, appraising performance, rewarding, disciplining associates and addressing complaints and resolving problems.

Restaurant General Manager-Mansion-

$10-$12 million yearly revenue

Responsible for overall operation of the restaurant including hiring, budgeting, forecasting, training, ensured that customer service standards were being upheld, company policies and procedures were being emphasized, training the staff, directing management and staff towards achievable goals for the customers, employees and the share holders, while ensuring revenue and food cost targets were achieved.

2000-2002 HARRAHS Casino & Hotel Atlantic City-Harrah`s Corporation

Restaurant Shift Manager -Reflections-

$12 million in revenue

1626 Rooms

Responsible for overall operation of the restaurant, hiring & development of the staff, labor analysis, cost analysis, budgets, long range planning, supervising of food outlets to ensure delivery of exceptional guest service, establishing and administering training programs, counseling, guiding & instructing personnel in the proper performance of their duties, monitoring appearance of food served and communicating deviation from standards, implemented plans to respond to business needs, prepared and coordinated the periodical performance reviews of assigned personnel.

1996 -2000 CAESARS Atlantic City Casino and Hotel-Harrah`s Corporation

Restaurant Manager-Venice Bar-

1141 Rooms

Responsible for the proper training, supervision & development of subordinates, wrote strategic operation plan for assigned outlets, planned and implemented initiatives to help achieve wider goals, monitored and controlled physical & sanitary conditions of assigned areas, tracking of outlet and employee performance against plan and initiate corrective action under guidance of the director to achieve revenues, operating expenses and guest service rating, determined sufficient items of food and beverage inventory were ordered, inspected food service facilities to meet requirements of state and local health laws and internal regulations.

Shift Supervisor -Cafe Roma-

Prepared and implemented facility operation such as daily food sales and labor costs to prepare budgets and to maintain cost control, inspected and tasted prepared food to maintain standards and sanitation, worked closely with employees and guests to correct concerns and issues of food outlet while performing other duties as assigned.

Assistant Shift Supervisor-La Piazza-

Maintained consistent, high quality service standards in assigned restaurant, established training programs to ensure a high quality guest experience, provided training and tools to employees so they could effectively perform necessary job duties, ensured all areas were kept clean and in proper condition to provide a safe environment for employees, responsible for the proper scheduling of employees to ensure a high level of guest service while maintaining control of labor costs, maintained proper employee/employer relations, recognition, and evaluation performance.

Rooms Division

1990-1994 Cairo Sheraton Hotel (756 rooms + 10 cabanas around the swimming pool)

Assistant Hotel Manager

Coordinated the maintenance and repair of hotel rooms through engineering, implemented and maintained standard hotel operating policies and procedures, handled guest complaints, took corrective action as necessary including incident reports and other guest concerns, handled all guest inquires with promptness providing direction and training to all employees to maintain a positive and fun working environment.

Tower Guest Relations and VIP Floors

Represented the GM and was responsible to greet, escort, check- I, and be the liaison for the hotel VIP`s including Diplomats, Ambassadors and Heads of State. Directed the day-to-day operation of the shift to ensure each guest experienced a level of service and comfort meeting Sheraton standards.

1988-1990 Cairo RAMADA Hotel & Resort (486 rooms + 19 cabanas around the swimming pool)

Senior Hotel Clerk

Prepared weekly and daily schedule for front desk employees, reviewed daily staffing requirements and made adjustments conferring with lead supervisor to ensure maximum guest service and productivity, handled guest complaints and found a corrective resolution as necessary, completed weekly 10-day forecast according to procedures, prepared reports on daily basis to detail hotel activities and the hotel financial results.

EDUCATION

Bachelor Degree: Hotel Management, Faculty of Tourism and Hotel Management-

Helwan University, Cairo/Egypt 1987

TRAINING

o 1984 Summer Training, Kitchen & Stores - Cairo Meridian Hotel

o 1985 Summer Training, Food & Beverage - Cairo Jollie Ville Hotel

o 1986 Summer Training, Front Office - El YAZBETTA Hotel, London

ADDITIONAL SKILLS

Computer Skills - Data Entry, Word Processing, excel

Micros/ Kronos /Req. Logic/E.tech/ Stratton Warren and AS 400

Languages Spoken - English, Arabic, French



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