Tyler Voltmer

Email: abo0te@r.postjobfree.com

Address: *** ******** ** ***

City: El Segundo

State: CA

Zip: 90245

Country: USA

Phone: 310-***-****

Skill Level: Management

Salary Range: 85

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

950 Virginia St. Apt 304

El Segundo, CA 90245 310-***-****

Tyler Voltmer

Objective To obtain a position within the airline industry where I will be able to utilize my leadership and analytical skill to increase the overall efficiency of the organization.

Experience

1995-2012 American Airlines Dallas/Ft Worth,

Ramp Manager on Duty

is Responsible for operational authority and decision making for the operation to ensure optimum performance levels. This included interfacing with the Systems Operations to coordinate necessary aircraft changes, cancellations and resolving operational issues. Administrative duties included Employee/Management schedules, Attendance, evaluating employee performance and hiring both management and non-management employees.

1995-2006 American Airlines Dallas/Ft. Worth

Customer Service Manager

is Accountable for overseeing the daily operation of Ramp and Passenger service Departments. Coordinated manpower, controlled daily overtime budget, coached and counseled large groups of employees, resolved operational issues, evaluated employee performance and conducted investigations. Ensured adherence to safety/security procedures through employee discussions and performance evaluations. Served as a Ground Security Coordinator and Local Complaint Resolution Officer. Developed a proactive approach to operational situations. Supervised the training and skill development of newly hired employees.

1993-1995 American Airlines Newark, NJ

Baggage Service Lead Agent

is Responsible for tracking and locating lost luggage. Retrieved and filed required paperwork for lost, damage and pilferage luggage claims. Made decisions on damage luggage or personal items in need of repair or replacement. Administered to customer complaints and compensation when necessary. Reviewed and responded to consumer concerns via phone contact or correspondence.

is .

Lead Agent 1992-1993 American Airlines San Jose, CA

is Responsibilities include providing technical expertise, guidance, communication and overall customer service coordination to all operational related employees. This includes Agents, Staffing Coordinators, Crew Chiefs and Flight personnel. Essential duties and responsibilities are achieving on time performance, setting the customer service tone in the boarding area through attitude and positive behavior. Administered local training programs and mentor new employees. Knowledgeable of specific leadership responsibilities in the following areas, off scheduled operations coordination, overbooking, baggage service and customer service resolution issues.

is

Airport Operations Agent

1986-1992 American Airlines San Francisco, CA

is Responsibilities included resolving customer issues, modifying passenger travel plans, coordinating the boarding and deplaning of an aircraft, assisting Flight Service and providing information to the customer. Ensure local and federal policies and procedures are followed in a positive and cohesive environment.

is

Accreditations Attendance Management Training

Customer Service Advisory Board

Front Line Management Training

Ground Security Coordinator

Customer Resolution Officer

Thorough Investigation Training

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