Customer Service Network

Waqar Ahmed

Email: abo0ro@r.postjobfree.com

Address: * ***** **

City: Highland Mills

State: NY

Zip: 10930

Country: USA

Phone: 845-***-****

Skill Level: Experienced

Salary Range: 0

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

i

Desktop and Network Associate Desktop Support Specialist

Summary of Qualifications

Personal Attributes Seasoned and detail-oriented professional with over 8 years of experience as desktop and network associate and technical support. Possess comprehensive knowledge of all aspects of upgrading, troubleshooting, testing, configuration and repair.

Customer Service Actively accomplished all client services orders in a timely manner and in accordance with all regulations and policies. Adept at work collaborate with customers.

PROBLEM SOLVING Highly capable of isolate and correct network-related problems with composure. Proven effective problem-solver, able to think and react accurately to critical situations.

Communication Excellent motivation and cooperate skills to develop exceptional rapport with other employees and individuals of all levels.

Technical Acumen Proficient in Windows XP, Vista, Windows 7, 2000, Servers 2003, 2008,

.

Education

Associate Degree in Applied Science CIT-Networking Completed

Orange Community College, Middletown, NY

Certifications:

A+ Certification (Specialization in Windows, 2000, 2003, XP, 2008 and Linux environments)

Xenon Computer Inc., New York, NY

Professional Development

Computer Applications and Networking Technology Networking, Cabling, TCP/IP Theory/Network Structure Implementation Upgrading, Repairing, Troubleshooting and Testing Applications

Computer Learning Center, Paramus, NJ

Career Overview

Appoint as level 1 and level 2 supports.

Worked as in house helpdesk and resolved number of calls.

Worked on nine plus calls on daily bases and was able resolve the calls.

Work on active directory of window 2003 and 2008.

Took charge of troubleshoot technical issues encountered for network and non-network issues.

Developed and executed resolutions to unsolved problems occurring from the first tier of help desk support.

Assumed full responsibility in upgrade, test, and configure numerous network operating systems.

Upgraded and support a wide range of desktops and laptops and various printers and hand held devices.

Performed on-site and off-site network cable and installed of Windows 2003, 2008, window 7 workstation.

Administered in utilizing in house applications includes MS Office Suite, Outlook 2003, and Adobe Photoshop.

Adhered in accomplishing tasks using SQL programming and Linux OS, and Database.

Following experience and knowledge in the following areas:

a 5+ years setup, configuration, troubleshooting of desktop/notebook hardware and software.

a Windows and Mac OS desktops and notebooks, as well as iOS devices, in a networked environment

a Microsoft Office 2007, 2010 (Excel, Outlook, PowerPoint and Word)

a Knowledge of TCP/IP Networking and related network services (i.e. DNS, SMTP, DHCP, etc.)

a Knowledge of Active Directory concepts and administration

a Knowledge of running network cables.

Work Chronology

Goshen Government Offices, Goshen, NY

Intern 2011-2012

General Cigar Inc. a Norwood, NJ

Desktop and Network Consultant 2010a2011

Instinet Corporation -New York, NY

Desktop and Network Associate 2006a2010

Equitable Corporation -New York, NY

Desktop and Network Associate 2004a2006

Quick Fix Automation - Nanuet, NY

Desktop Associate 2001a2004

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