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Project Manager Customer Service

Location:
Bowie, MD
Posted:
October 19, 2012

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Resume:

Tanya Devonish

Email: abo0q8@r.postjobfree.com

Address: **** ******* ******

City: Bowie

State: MD

Zip: 20716

Country: USA

Phone: 240-***-****

Skill Level: Director

Salary Range: 62

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

Tanya DeVonish

2803 Eliston Street Bowie, Maryland 20716

Phone: 240-***-****/Cell: 240-***-****

abo0q8@r.postjobfree.com

SUMMARY/HIGHLIGHTS

Accomplished meeting planner with 22+ years of administrative and customer service experience and 12 years of direct government meeting and conference planning experience. Successfully planned and executed exceptional meetings for government agencies. Proven team leader possessing the ability to meet deadlines and solve problems. Detail oriented and self-motivated professional skilled at building effective relationships with clients, vendors and staff. Excellent management negotiation and communication skills.

PROFESSIONAL EXPERIENCE

Seamon Corporation, Greenbelt, Maryland: (2000 Present)

Seamon Corporation supports federal programs and private organizations that deliver health, safety, and human services to communities across our nation and the world.

Senior Conference Planner

Provides full logistical support, supervises staff assistant, coordinates activities and material development efforts to ensure that goals and objectives are accomplished within the defined time frame and budget parameters requested by various government agencies.

Meets with clients and the Project Manager to develop and identify project goals, objectives, resources, and deliverable schedules.

Prepares work plans, project budgets and time lines; monitors the status of assigned activities, and prepares status reports for the Project Manager and Government Project Officer.

Responsible for all aspects of meeting management including site and meeting space selection, contract negotiation, audio visual needs, coordinate food functions, coordinate travel and lodging requirements; and design and prepare meeting materials, registration/database management and on-site management.

Wilmot/Sanz, Inc., Gaithersburg, Maryland: (1997 - 2000)

Wilmot/Sanz is among the largest and most experienced design firms in the nation dedicated exclusively to healthcare facilities planning and design.

Marketing Assistant

Scheduled and maintained appointment calendar and coordinated travel arrangements for Principals; coordinated trade show and exhibition arrangements; prepared draft proposals for review and edited and formatted final proposals.

Updated brochures, architectural resumes, firm overviews, project lists and client reference lists to be included in proposals and handouts.

Prepared graphic layout and design of exhibits and graphs included in proposals and brochures.

Conducted research on the Internet and local publication project leads.

Revised legal contracts for the American Institute Association (AIA) to meet standard specific project/client requirements.

Processed renewal application for architectural licenses.

Tanya DeVonish Page 2

Trained office assistants, ordered marketing supplies and promotion materials, provided general office support and maintained telephone/voice mail system.

Regional Plan Association, New York, New York: (1992 - 1997)

Regional Plan Association is America's oldest and most distinguished independent urban research and advocacy group.

Administrative Assistant

Provided secretarial and administrative support to the Director of Development and Vice President of External Affairs.

Arranged travel and prepared letters, memorandums, association documents and assisted with graphic designs.

Arranged, distributed and organized daily news articles, greeted visitors, managed switchboard and fielded telephone calls to appropriate staff.

Canon USA, Inc., Lake Success, New York: (1985 - 1991)

Canon is a leading provider of consumer, business-to-business, and industrial digital imaging solutions.

Administrative Assistant

Processed and authorized credits for customer service. Sorted daily merchandising invoice returns by products.

Organized monthly statistical reports for distribution to management. Resolved customer inquiries, researched shipping tracers and responded to telephone inquiries.

Trained new employees and maintained the filing system.

Secretary II

Processed orders via telephone, answered the main switchboard, maintained employee personnel files, provided public service information for phone inquiries and ordered and distributed inter-office supplies.

Senior Clerk Typist

Retrieved and distributed part orders, organized and calculated export statistics, heavy interaction with client and shipping vendors and maintained appointment calendars and personnel files for employees.

AWARDS

Received 2010 Service Award for Excellent Customer Service from Seamon Corporation.

Awarded Certificate of Service in 2010 for Ten Years of Service with Seamon Corporation.

EDUCATION

Prince George Community College Largo, MD

Montgomery Community CollegeSMPS, Washington, DC

Career Blazers Learning Center New York, NY

Katherine Gibbs Business School Melville, NY

SOFTWARE

Microsoft Word/Excel, Microsoft Outlook, PowerPoint Presentation, Fedmeetings (a custom database), Internet Explorer and Social Media Sites.



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