Manager Management

Charles Williams

Email: abo0o9@r.postjobfree.com

Address: **** ****** ***** *****

City: Browns Summit

State: NC

Zip: 27214

Country: USA

Phone: 336-***-****

Skill Level: Director

Salary Range: 150

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Charles B. Williams

3623 Summit Lakes Drive

Browns Summit, NC 27214

abo0o9@r.postjobfree.com

336-***-**** (home)

336-***-**** (mobile)

EXECUTIVE SUMMARY:

Senior IT leader with an extensive and impressive track record of leading information technology resulting in enhanced productivity, improved customer service, inspired workforce, and significant contributions to profitability. Very effective as part of a leadership team responsible for strategy, development and business plan implementation. Demonstrated success building strong, successful management teams where integrity, hard work, high expectations and respect for employees are foundations of organization`s culture. Strong staff management, program leadership, vendor / service level management, and relationship building. Experienced in leading large mission-critical projects, developing and managing teams and ensuring project progress and delivery.

o Conversant/experienced in the following;

o Understanding and acting upon security aspects related to the organization (both voice and data related)

o Fully conversant in information technology concepts and practices voice and data)

o Past responsibilities included product/ services life cycle planning and management

o Able to work across multiple organizations in a matrixed arrangement with little to no direct supervision:

o Included the development and cultivation of multi-cultural (business as well as personal) relationships

o Comfortable in working with various levels (management/non-management/unionized/contractor) within the organization and able to affect change/agreements in a positive manner

o Demonstrated ability to lead teams and projects at various levels to ensure success, both in delivery timeframes and cost containment

o Experienced in the development and implementation of compliance processes and the attendant monitoring of those processes

o Fully conversant on ITIL Process guidelines, in particular Incident, Problem, and Change Management

o Business Continuity efforts (both physical and logical):

o To include the development and tracking of processes (this activity included both internal to the firm as well as external partners (Cisco and the various Telecommunications Providers))

o Communication route diversification planning and implementation

o Communications hardware security verification and remediation

o Device password update/change process across multiple organizations

EXPERIENCE SUMMARY:

United States Government Service (Department of Homeland Security, Immigration and Customs Enforcement) 7/2011- 5/2012

Responsible for leading a team of Infrastructure Project Management Professionals

o Oversaw the financial review process associated with project funding

o Managed workload processes

o Collaborated with various Department of Homeland Security Program Offices regarding the implementation of technical/network solutions

o Provided council to leadership

Wells Fargo/Wachovia Corporation 5/2001 - 12/2010

Manager, Service Operations Management 6/2007 - 12/2010

Accountable for the management of relationships with external network partners as well as internal bank partners:

o Developed the process for the staff and implemented the Vendor Management process

o Traditional vendor management approach:

o Establish and manage Operational Reviews

o Establish and manage Executive Reviews

o Performance reviews and analysis

o SLA management

o Vendor process audits

o Risk Management:

o To include vendor risk mitigation via established corporate processes

o Ensure vendor approach to managing the assets in use by the firm were free from encumbrances

o Focus on operational issues and remedies:

o To include risk mitigation related to vendor operational performance

o Tactical and strategic from both a vendor and client perspective

o Focus on Vendor Operations Management in support of Network Operations:

o Risk mitigation

o Incident management

o Escalation management

o Domestic and International focus

o Oversaw development & implementation of network/vendor performance metrics:

o Tracking of vendor performance related to operational readiness and support

o Coordinating the development of and publishing such data to senior management on a regular basis

Manager of International Infrastructure 5/2006 - 6/2007

Functioned as the liaison between the international community, Technology Services and the business functions. Initiated engineering and deployment of the in-house solution associated with the Wachovia International Network:

o Understanding the international strategies and directions of the various business units and the application of the appropriate technology/support processes

o Responsible for the architecture, design, engineering, installation and support of all international infrastructure components (both tactical and strategic)

o Responsible developing, implementing and tracking the appropriate processes to ensure both physical and logical security supporting off-shore assets (this included vendor risk assessments as well as monitoring on a regular basis):

o Review of physical facilities and vendor processes (i.e. the Mumbai co-location facility) to ensure operational integrity

o Responding to and managing outage incidents in concert with the Network Operations department

Manager - Data Network 5/2001 - 5/2006

Responsible for the availability of the Wachovia Corporation Data Network:

o Tier III support of the routed network:

o High-end support function

o Involved in both tactical and strategic solutions

o Involved in high-impact outage situations

o Logical Network Support:

o DHCP/DNS/IP Address Administration/Proxy services/Mainframe connectivity services

o Included both process, control design and implementation

o Network Management tools and processes:

o Involved tool selection and implementation

o Contract negotiation and actualization

o Responsible for managing the Market Data Services operational relationship with Corporate and Investment Banking (CIB) and Capital Management Group (CMG):

o Responsible for oversight of the Market Data invoice management and entitlements process

o Responsible for managing the risk process on a quarterly basis via Sarbanes-Oxley and other processes (this involved various communications and tracking mechanisms)

o Oversaw and managed the administration of the routed network security apparatus (Cisco solution)

First Union Corporation 7/1998 - 5/2001

Vendor Manager 2/2000 - 5/2001

Responsible for vendor management and contract negotiations associated with the firm`s Telecommunication`s Division:

o Led the effort to reconcile network vendor contracts

o Provided leadership in support of the Network Outsourcing Project to include RFP development communication to vendors and the RFP review process

o Led the project to negotiate the Cisco contract terms and conditions in support of the Next Generation Network

Project Manager 7/1998 - 2/2000

Responsible for the overall Project Management of infrastructure-related projects

Included responsibilities:

o Budget development/management

o Resource allocation/management

o Timeline development/management

o Risk & issue management

Responsible for three major projects:

o Led and managed the effort to move the First Union in-house credit card processing function to an outside supplier:

o Led the process to design and implement the supporting network infrastructure

o Established and implemented network security safeguards (physical and logical)

o Led and managed the effort to design and implement the voice, data and network infrastructure associated with the Distribution Utility Center (DUC) in North Charlotte:

o LAN/WAN design and implementation

o Voice design and implementation

o Network access design and implementation (SONET Ring)

o Led and managed the project to migrate 811 company locations from VSAT (satellite) to Frame Relay within a 9 month period. This also included 20+ unplanned for stand-alone ATMs:

o Negotiated project resources (internal and external)

o Assembled and managed the project resource team (internal and external)

o Managed the project on a tactical and strategic basis (to include cost review)

o Daily post review of implementations

AT&T 1/1983 - 6/1998

Manager

Performed the following duties/functions:

o Technical Sales Consultant (voice, data and premises distribution systems)

o Operations/Provisioning Manager

o Access Optimization Manager

o Process/Consolidation Manager:

o Consolidated twelve remote provisioning locations into a central process/facility

o Developed processes and controls

o Staffed the center with the appropriate resources

o Network Engineering Manager:

o TCP-IP

o File Transfer

o Manager of network transformation, design and implementation for routed and voice networks

o Developed and implemented a Wide Area Network Product Management function for the internal data network (this included usage recovery, risk mitigation related to the utilization of appropriate resources and tracking of the monthly/annual unit cost target)

Southern Bell 12/1977 - 1/1983

Manager

Performed technical and managerial functions:

o Service Consultant

o First Line Supervisor

o Network Technical Support Consultant

Burroughs Corp 8/1975 - 12/1977

Sales

Outside Sales Role:

o Business forms & office equipment

United States Army 7/1972 - 8/1975

Performed duties of Training Officer and Battalion Adjutant (Infantry Branch)

EDUCATION:

Miami-Dade Junior College, Miami, FL

Major: Business Administration

Graduated: June, 1970

University of Miami, Miami, FL

Major: Business Administration

Graduated: June, 1972

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