Customer Service Web Developer
Resume:
Personal: Professional:
**** ****** **. **** **********, MS-119
Houston, TX 77062 6100 Main Street
Current Employment
Home: 281-***-**** Houston, TX 77005
Cell: 281-***-**** Work: 713-***-****
****@*******.*** *******@****.*******://www.gkidney.net
University of Houston
Doctor of Education Instructional Technology 2001
Arizona State University
Master of Arts in Education Secondary Reading Education 1977
Bach. of Arts in Education Secondary Social Studies Education 1976
Bachelor of Science Political Science 1975
Center for Creative Leadership
Leadership Development Program 2006
Examination Institute for Information Science
ITIL v 3 Foundations
2010
Directed academic computing, research computing, and user services for Rice University, a private, doc-
Rice University Houston, TX
toral-granting, research university. Performed strategic and operational planning, budgeting, & visioning.
Director, Academic and Research Computing July 2007 to Current
Supervised a staff of 52 professional employees, including ive managers, and over 40 students. Served on the
university s Information Technology Executive Committee, Information Technology Advisory Committee, E-
learning Committee, Data Security Task Force, and the Provost s Classroom Task Force. Co-chaired, with a
faculty member, the Educational Technology Advisory Committee.
Integrated ITIL principles into user services functions by writing and implementing a service catalog, devel-
oping change management and problem management processes, and reconstructing a help desk into a service
center. Reorganized student computing support by embedding student computer consultants into residential
colleges and integrating them within the Service Center.
Brought user-centered design principles to campus and used them to deploy new services, decommission
services, and manage complete service life-cycles. Built communications bridges between the user and IT that
created an IT alerts system and a service dashboard. Wrote and analyzed the annual survey of user satisfac-
tion and used its metrics to create a culture of continuous improvement.Tj
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( Designed and orchestrated partnership buy-in for a condo computing model for high performance comput-
ing and virtualization of a shared pool of integrated computing environments. Contributed to $13 M in high-
performance computing grants from IBM, NSF, and NIH.
Pioneered the instructional use of clickers, podcasts, wikis, blogs, and eportfolios. Integrated functionalities
for media reserves, performance metrics, classroom capture, multimedia repositories, and federated search into
OWL-Space, Rice s customized implementation of the Sakai course management tool. Launched and inspired
development of a university iPhone/iPad app.
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Gary Wayne Kidney
Curriculum Vitae
Education
Contact
University of Maryland - University College Adelphi, MD
Associate Provost, Ofice of Instructional Services and Support Apr 2006 to May 2007
Supervised course development, faculty & student course support, use of media in courses, and the applica-
tion of new technology to courses for the online educational endeavors of nearly 100,000 student enrollments.
Supervised a staff of 54 including an assistant provost, two directors, and six assistant directors. Served on
the university academic technology steering committee and the academic affairs committee. Launched a
strengthening courses initiative, in partnership with the National Center for Academic Transformation, that
addressed student attrition and learning outcomes issues in courses.
University of Houston - Clear Lake Houston, TX
Director, Technology Planning and Assessment Sept 2004 to Mar 2006
Planned all university computing activities. Performed strategic planning, operational planning, budget-
ing, and visioning. Led project teams in accomplishing planned targets and projects. Performed quantitative
and qualitative assessments of all university computing efforts. Served as the university s Chief Technology
Oficer. Directed Tech-Know Day, the university s annual day focusing on technology and its applications to
teaching, learning, researching and university business processes.
Director, Academic Computing Jan 1993 to Sept 2004
Director, Instructional Technology CenterJan 1995 to Sept 2004
Lecturer, Instructional Technology Aug 1996 to Mar 2006
Created and supervised 9 computer laboratories and the Instructional Technology Center (ITC). Man-
aged a 20 member staff who provided computing services including user support, documentation, training,
development of instructional material, web-based instruction, and instructional improvement. Prepared and
administered a departmental budget in excess of $5 million annually. Wrote grants attracting an average of
$250,000 annually. With faculty, developed strategic and operational plans for the use of technology within
their curriculum and designed physical and virtual facilities to accommodate them. Negotiated purchase
contracts and administered software site licensing. Represented academic computing and distance education
on the PeopleSoft implementation team. Created UHCL s irst online Web presence, served as the irst Web-
master, and taught the university s irst online ocurse. Led the university s initiatives in distance education
and Web-based instruction and participated in system-wide committees on those topics. Taught graduate and
undergraduate classes in Instructional Technology.
Santa Monica College Santa Monica, CA
Director, Instructional Computing1985 to Dec 1992
Planned and managed all campus academic computing activities and computer laboratories. Designed and
managed the operation of a campus network containing a iber-optic backbone, 11 local area networks, and
an Internet gateway. Managed 17 staff members who provided computing services. Wrote the irst NSF grant
to connect a community college to the Internet. Encouraged faculty technology use and developed facilities
to implement them. Negotiated with vendors and administered software site licensing. Taught introductory
Employment History
management information systems courses.
Maricopa County Community College District Phoenix, AZ
Educational Computer Systems Specialist1983 to 1985
Administered instructional computing services throughout seven colleges and managed academic use of
eleven DEC VAX 11/780 minicomputers connected via DECNET. Planned and implemented a series of in-service
workshops for faculty, staff, and administrators. Planned and managed the district s Microcomputer Demon-
stration Area, software library, and user support services. Taught compuer applications and programming.
Radio Shack Computer Center Tempe, AZ
Customer Service Representative1982 to 1983
Provided user support, installation and training for purchasers of microcomputer systems. Answered tele-
phone queries and provided diagnostic evaluation.
Mesa Public Schools Mesa, AZ
Teacher1976 to 1982
Taught English, reading, and social studies and coached basketball. Pioneered efforts in the instructional
use of computers at the school. Wrote CAI materials.
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Dissertation:
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Malin, D., Henry, A., & Kidney, G. (1997). Animated synapses and visualizing brain
anatomy (Computer Software). Houston, TX: UHCL.
A CD-ROM of animation and graphics for pre-medical students written in Macromedia s Director and
Authorware. Awarded Most Promising Software prize at the 1998 Neurosciences conference in Los
Angeles, CA. I was executive producer.
Buford, R., Strong, T., & Kidney, G. (1996). Teaching students with behavior disorders:
Putting the pieces together (Computer Software). Houston, TX: UHCL.
A multimedia CD-ROM of teaching techniques for in-service and pre-service teachers, written in Macromedia s Director. Awarded Best Instructional Innovation of the Year prize at the 1997 SITE conference in Orlando, FL. I was executive producer.
Bilstein, R., Strong, T., & Kidney, G. (1995). Airways, airlines, and global air travel
(Computer Software). Houston, TX: UHCL.
A multimedia CD-ROM of the history of civil aviation, written in Macromedia s Director. Selected to
the Hall of Fame at the 1996 New Media Center Director s Conference in Ann Arbor, MI. I was execu-
tive producer.
Robinson, R., & Kidney, G. (1989). National parks (Computer Software). Minneapolis,
MN: Minnesota Educational Computing Consortium.
Computer Software
A geographic review of national park locations and their geological features. I was the programmer of
the software written in Asymetrix s ToolBook for Microsoft Windows.
Rice University. (2009). Teaching with Technology.
A faculty professional development DVD highlighting six technology-focusd instructional transformations.
University of Maryland University College. (2006). Better Opportunities through Online
Education.
A marketing CD for a non-proit organization providing scholarships for online education.
University of Maryland University College. (2006). Homeland Security.
A marketing CD for UMUC s homeland security program.
Goucher, B., & Kidney, G. (2005). Breaking down barriers.
A DVD presentation, shown at UHCL s Convocation 2005, that emphasizes the importance of overcoming
barriers such as disabilities, prejudices, and misinformation at a divere university.
Kidney, G. (2003). Digital kibbles n bits.
A magazine-format DVD showcasing digital video shorts. A inalist at the 2003 Gulf Coast Film and Video
Festival, September 19-21, 2003.
Kidney, G. (2003). Digital storytelling.
A DVD discussing the history and value of digital storytelling and its use in teaching. I was also scriptwriter,
camera operator, editor, and director.
Kidney, G. (2003). Wireless technologies at UHCL.
A DVD produced to launch campus efforts to build ubiquitous wireless networking. I was also editor and
director.
Kidney, G. (2003). Shy boy: A poem by Thomas Swiss.
A DVD dramatizing the Thomas Swiss poem Shy Boy produced in assistance with an Eighth- grade class at
Space Center Intermediate School.
Goucher, B., & Kidney, G. (2003). Strengths and Challenges
A videotape presentation, shown at UHCL s Convocation 2003, emphasizing the importance of student opin-
ions in improving the university.
Goucher, B., & Kidney, G. (2002). UHCL s best kept secrets.
A videotape presentation, shown at UHCL s Convocation 2002, emphasizing the various roles and people that
Video Productions
it takes to make a university operate and how we are interdependent uponeach other for success.
Goucher, B., & Kidney, G. (2001). UHCL: Beyond the bayou.
A videotape presentation, shown at UHCL s Convocation 2001, emphasizing the involvement of UHCL and
its staff in the community and focusing on volunteer efforts and researc impact.
Goucher, B., & Kidney, G. (2000). UHCL: Past, present, and future.
A videotape presentation, shown at UHCL s Convocation 2000 and as part of the university s 25th anniver-
sary celebration and providing a retrospective of the university s accomplishments, its current state, and
future potentials.
Kidney, G., & Strong, T. (1995). Instructional technology centers.
A videotape presentation shown to the UH System Board of Regents as part of the Interactive Education Task
Force inal report to emphasizes the importance of support for faculty in using technology in their teaching
and to encourage campuses to create an instructional technology center t act as a change agent.
Kidney, G. & Palumbo, D. (1994). The emerging university: The UH System for tomorrow.
A videotape presentation shown to the UH System Board of Regents as part of the Interactive Edcuation Task
Force s preliminary report to emphasizes the growing importance of distance education to the University
of Houston System institutions.
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University of Maryland University College. (2006). Constitution Day.
A Web site to support celebration of Constitution Day. Awarded a 2006 UCEA exemplary-curricula support
material award. I was Executive Producer.
Kidney, G. (2006). Clearly Technology.
A Web site hosting podcasts that inform and educate the UHCL audience on technology services available
to them. I was the author, instructional designer, graphic artist, Web developer, media specialist and
podcast producer.
Kidney, G. (2003). The descendents of Jan Kidney.
Genealogy Web site for the Kidney family. Awarded the 2003-2004 Golden Web Award from the International
Association of Webmasters and Designers.
Crawford, C., & Kidney, G. (2003). INST-6037: Advanced technology applications.
Graduate elective in the Instructional Technology Master of Science program that teaches the use of Desktop
Publishing, Graphics, Animation, Web Mastering, and Digital Storytelling. I was the author of the Web
Mastering and Digital Storytelling modules.
Kidney, G. (2003). INST-5735: Advanced Web development.
Graduate elective in the Instructional Technology Master of Science program that teaches the use of Cascad-
ing Style Sheets, Visual BASIC Script, Active Server Pages, ASP.NET and Active Database Objects in
the design and development of advanced, interactive Web pages. I was the author, instructional designer,
graphic artist, Web developer, and media specialist.
Kidney, G. (2002). INST-5835: Digital video production for educators and trainers.
Graduate elective in the Instructional Technology Master of Science program that teaches video from concept
inceeption through shooting, lighting, and editing to delivery as video, multimedia, or a streaming Web
clips. I was the author, instructional designer, graphic artist, Web developer, and media specialist. Awarded
the 2002-2003 Golden Web Award from the International Association of Webmasters and Designers.
Kidney, G. (1998). INST-5635: Web design and development.
Graduate elective in the Instructional Technology Master of Science program that teaches the use of HTML,
JavaScript, and Dynamic HTML in the design and development of instructional Web pages. I was the
author, instructional designer, graphic artist, Web developer, and media specialist. Awarded Exemplary
Online Course for 2000 by researchers David Graf and Maisie Caines for WebCT.
Kidney, G. (1999). INST-4635: Web development.
Undergraduate course in Instructional Technology for teacher and trainer candidates that teaches the use of
HTML, JavaScript, and Dynamic HTML in the design and development of instructional Web pages. I was
the author, instructional designer, graphic artist, Web developer, and mdia specialist.
Web Sites and Web Courses
Kidney, G. (1995). INST-5535: Internet fundamentals.
Graduate elective class in the Instructional Technology Master s of Science program that teaches the use of
the Internet, provides experiences in the Internet s various tool sets and search engines, and experience
with integrating Internet activities into the classroom. I was the author, instructional designer, graphic
artist, Web developer, and media specialist. This course was named to the top 5% of education sites on
the Web in 1996. This site is no longer online.
Kidney, G. (1993). UHCL Web site.
University Web site representing a 3rd generation design and DHTML implementation. I was the designer
and Webmaster. This site is no longer online. It was replaced with a potal implementation.
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National and International Conferences:
Kidney, G. & Serakiotou, N. (2010, Oct). Against all odds: A case study of ITIL adoption
at Rice University. Concurrent session at EDUCAUSE 10, Anaheim, CA.
Kidney G., (2010, Oct). Cloud Computing. Invited panelist at concurrent session at
EDUCAUSE 10, Anaheim, CA.
Kidney, G. (2009, Oct). Just a spoonful of SUG@R gets research computing done. Concur-
rent session at EDUCAUSE 09, Denver, CO.
Cook, R. G., Hirumi, A., Crawford, C. M., Driskell, T., & Kidney, G. (1999, Oct). Putting
IT down on paper: Blueprinting instructional design for online courseware - one de-
velopment team s journal. Paper presented at the meeting of the Association for the
Advancement of Computing in Education s (AACE) WebNet 1999: World Conference
on the World Wide Web and Internet in Honolulu, HI.
Kidney, G., Airways, airlines, and global air travel. (1996, June). Poster sesson at New
Media Consortium Conference, Ann Arbor, MI.
Kidney, G., & Cavalier, J. (1984, Oct). Approaches to Evaluating Microcomputer Hard-
ware and Software at the annual League of Innovation in the Community College
conference, Dallas, TX.
Regional, State, and Local Conferences:
Kidney, G. (2011, February). Understanding users and transforming IT to deliver. Con-
current Session at EDUCAUSE W/SW 11, Austin, TX.
Kidney, G. (2010, Sept). Executive Panel and Smater Education Panel. Invited panelist
at IBM Austin Smarter Planet Community Event, Austin, TX.
Kidney, G. (2010, February). Evolving Academic Computing Offerings: A Successful
Strategy. Concurrent session at EDUCAUSE SW 10, Austin, TX.
Kidney, G. (2009, February). Applications of virtualization and automation. Concurrent
session at EDUCAUSE SW 09, San Antonio, TX.
Kidney, G. (2003, July). Best practices in Web-based instruction and how librarians
can support them. Invited presentation at the 2003 Summer Workshop for Distance
Learning Librarians, The Woodlands, TX.
Kidney, G. (2003, June). Digital storytelling. Invited presentation at the annual Greater
Presentations
Houston Writing Project conference, Houston, TX.
Kidney, G. (2003, May). Digital storytelling. Closing keynote presentation at the annual
Campusnet On-line Workshop for US-System faculty, Houston, TX.
Kidney, G. (2003, May). What does a good Web-course look like? Opening keynote presen-
tation at the annual Campusnet On-line Workshop for US-System faculty, Houston,
TX.
Kidney, G. (2003, May). Emerging technologies at UHCL: Wireless and beyond. Keynote
presentation at Tech-Know Day for UHCL faculty and staff, Houston, TX.
Kidney, G. (2003, January). Best practices in Web-based instruction. Keynote presenta-
tion at the annual Campusnet On-line Workshop Reunion for US-System faculty,
Houston, TX.
Kidney, G., & Henry, A. (2001, January). Graphics without a graphic artist. Concurrent
session at the annual Campusnet On-line Workshop Reunion for US-System faculty,
Houston, TX.
Kidney, G. (2000, May). Evaluation of Web-based instruction. Keynote presentation at
the annual Campusnet On-line Workshop for US-System faculty, Houston, TX
Kidney, G. (2000, January).On-line interactivity in Web-based instruction. Keynote
presentation at the annual CampusNet On-line Workshop Reunion for US-System
faculty, Houston, TX.
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Regional, State, and Local Conferences (Continued):
Kidney, G. (2000, May). An instructional design paradigm for Web-based instruction .
Concurrent session at the annual Campusnet On-line Workshop for UH-System
faculty, Houston, TX.
Kidney, G. (1998, March). Designing courses for Web-based instruction. Invited presenta-
tion at the annual Enron Symposium for Teaching Excellence, Houston, TX.Tj
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[( Teaching on the Internet. Invited presentation at the annual
Enron Symposium for Teaching Excellence, Houston, TX.
Conference Host for the 1992 California Educational Computing Conference
Kidney, G. (1991, August). Developing a long range academic computing plan. Invited
presentation at the annual California Association of Directors of Academic Comput-
ing conference, Long Beach, CA.
Kidney, G. (1991, October). Networking a college campus. Invited concurrent presen-
tation at the annual California CIO Systems Oficers Association conference, San
Diego, CA.
Kidney, G., & Cody, B. (1990, August). Stafing computer laboratories. Invited panel
discussion at the annual California Association of Directors of Academic Computing
conference. Lake Tahoe, CA.
Concurrent session Kidney, G. (1986, April). Educational computing at the crossroads.
Presentations
at the annual Arizona Community College Computer Consortium conference, Phoe-
nix, AZ.
The business of computing. Concurrent presentation at the Kidney, G. (1985, October).
annual Arizona Computer Users in Education conference, Phoenix, AZ.
Concurrent presentation at the Kidney, G. (1983, October). Modem-Based Education.
annual Arizona Computer Users in Education conference, Phoenix, AZ.
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Senior Research Personnel. (2010). NIH HEI Grant. Computational Biology Cluster for
$1,500,000.
Senior Research Personnel. (2010). NSF MRI Grant Program. Acquisition of Data Analy-
sis and Visualization Cyber-Infrastructure for Computational Science and Engineering
Applications for $2,900,000.
Senior Research Personnel. (2010). IBM Shared University Grant. BlueBioU - Rice-IBM-
Texas Medical Center Alliance for $7,600,000.
Co-Principal Investigator. (2002). Texas Infrastructure Fund Grant. Student services at
a distance for $153,119.
Principal Investigator. (2001). Texas Infrastructure Fund Grant. A robust infrastructure
for distance learning for $159,352.
Principal Investigator. (2000). 3 IBM Total Quality Management Grants ( Improving student
computing lab processes for $40,000, Creating a wireless laptop computing facility for
$176,000, and Creating a Computer Collaboration Classroom for $6,000).
Principal Investigator. (1999). 2 IBM Total Quality Management Grants ( Creating a new
student computing Laboratory for $170,000 & Improving student computing labora-
tories, Part 2. for $350,000).
Funded Grants
Principal Investigator. (1998). 2 IBM Total Quality Management Grants: ( Creating the
classroom of the future for $500,000) and Expanding digital video capabilities for
$12,000.
Principal Investigator. (1988). SURANET Grant. Community colleges on the Internet.
$350,000.
Courses Taught:
Technology for Distance Education (OMDE-603) at UMUC, Spring 207.
Advanced Web Development (INST-5735) at UHCL, each semester from 2000 to
2006.
Digital Video Production for Educators and Trainers (INST-5835) at UHCL, once per
Listed, Who s Who in the West, 23rd Edition.
year from 2000 to 2006.
Proposal Reader and Evaluator, EDUCAUSE W/SW 2011.
Web Design and Development (INST-5635) at UHCL, each semester from 1998 to
Evaluator, Hewlett-Packard EdTech Innovator Award 2010.
2006.
Member, Provost s Classroom Task Force at Rice University, 2008 - Curent.
Applications of Technology (INST-6031) at UHCL, Summer 2003.
Member, Information Technology Advisory Com. at Rice University, 2007 - urrent.
Creating Digital Resources (INST-5035) at UHCL, Spring 2003.
Chair, Committee on Educational Technology at Rice University, 2009 - Curent.
Internet for Managers (ISAM-5337) at UHCL, Spring 2003.
Member, E-Learning Committee at Rice University, 2009 - Current.
Interactive Distance Education (INST-6437) at UHCL, Fall 2003.Tj
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( Internet Fundamentals (INST-5535) at UHCL, every semester from1995 to 1998.
Member, Data Security Task Force at Rice University, 2010 - 2011
Advanced Digital Video (CUIN-8305) at University of Houston, Smmer 1999.
Member, Academic Technology Steering Com. at UMUC, 2006-2007.
Introduction to Computer Science at Santa Monica College from 190 to 1992.
Chair, Creating Community Com. at UMUC, 2006-2007
Programming in BASIC at the Maricopa Technical Institute from 193 to 1985.
Member, Computer Services Advisory Council at UHCL, 1991- 2005.
Member, Library, Research, and Computing Committee at UHCL, 1991- 2005.
Courses Developed:
Teaching
Institutional Member, EDUCAUSE, 1991 - Current
Member, New Media Consortium (NMC), 1998 - Current.
Service
Advanced Technology Applications (INST-6037) with Dr. CarolineCrawford.
President, California Association of Directors of Academic Computing, 192
Advanced Web Design and Development (INST-5735).
Vice Pres., California Association of Directors of Academic Computing, 190 - 1991
Digital Video Production for Educators and Trainers (INST-5835)
Board Member, California Educational Computing Consortium, 1990 - 1992
Web Design and Development (INST-5635).
Conference Host and Chair, Western Educational Computing Consortium, 199
Internet Fundamentals (INST-5535).
Teaching Delivery Methods:
Face-to-face, instructional television, online course, blended and hybrid learning, pod-
casting, social networking, Second Life.
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Michael Pearlman Memorial Award in 2010 from Rice University for extraordinary and
exemplary service through improvements and innovation in the computing environments
and infrastructure .
Exemplary Curricular Support Materials in 2006 from the University Continuing Educa-
tion Association, Mid-Atlantic Region, for Constitution Day Website.
Exemplary Broadcast Media in 2006 from the University Continuing Education Associa-
tion, Mid-Atlantic Region, for Homeland Security.
Exemplary Broadcast Media in 2006 from the University Continuing Education Associa-
tion, Mid-Atlantic Region, for Better Opportunities throrugh Online Education.
Library Instruction Project of the Year in 2005 from the Texas Library Association for
Online Library Research Skills.
Golden Web Award in 2004 from the International Association of Web Masters and De-
signers for the design of The Descendents of Jan Kidney.
Finalist at the 2003 Gulf Coast Film and Video Festival in Nassau Bay, TX, for Digital
Kibbles n Bits.
Awards
Golden Web Award in 2002 from the International Association of Web Masters and De-
signers for the design of INST-5735: Advanced Web Development.
Exemplary Online Course award for 2000 from WebCT for INST-5635: Web Design and
Development.
Most Promising Software prize at the 1998 Neurosciences Conference in Los Angeles, CA,
for Animated Synapses and Visualizing Brain Anatomy.
Best Instructional Innovation of the Year prize at the 1997 SITE conference in Orlando,
FL, for Teaching Students with Behavior Disorders: Putting the Pieces Together.
Top 5% of Web Sites for Education award in 1996 for INST-5535: Internet Fundamen-
tals.
Hall of Fame award at the 1996 New Media Center Director s Conference in Ann Arbor,
MI, for Airways, Airlines, and Global Air Travel.
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Contact this candidate