Customer Service Project Manager
Resume:
Robert Gray
Email: *********@********.***
Address: **** ****** ****
City: Huntsville
State: TX
Zip: 77340
Country: USA
Phone: 713-***-****
Skill Level: Senior
Salary Range: 80
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Robert E. Gray, Jr.
1031 Elkins Lake
Huntsville, Texas 77340
**.****@*******.***
936-***-**** Home 713-***-**** Cell
Senior Management Executive with strong leadership skills and diverse market experience in general management, business planning, operations and finance with consistent results in growing profitable companies. Current experience as the Executive Finance Member with a consistent track record of improving bottom-line performance through effective cost reductions, increased market volumes, and excellence in customer service and retention. Extensive knowledge of the healthcare delivery system; finance projections; operating data analysis; managed care contracting.
Experience
Oncology Management Services, The Woodlands, TX
A Physician Management Company providing management services to affiliate organizations including 6 Cancer Centers; a Womenaaas Center; a Professional Employee Organization; and a Special Acute Medical/Psychiatric Hospital.
Chief Financial Officer
Huntsville Memorial Hospital, Huntsville, TX
A Memorial Hermann Healthcare System affiliate acute care hospital providing community care.
Assistant Vice President and Chief Financial Officer
Direct staff accountability for Finance, Budget, Patient Access & Billing, Auditing, Accounting, Medical
Records, Payroll, Contract Management, Information Systems, Plant Operations, Environmental
Services, Dietary & Food Services, Lab, Materials Management, OP Geriatric Psyche and, HMH Clinic.
Indirect accountability for all other support areas of hospital operations.
aa Serve with the CEO and CNO to turn around operations of this 123 Acute Bed Hospital. In the first 15 months we reduced 6 continuous years of operating loss, each in excess of $1.5MM and have complete 4 years of profitable operations. The current year has 8 months completed and $7+MM operating profit, or 13.5% and 17% EBIDA through right size staffing, enhanced revenue capture, and contract changes.
aa Lead in excellent clinical outcomes with 100% of the Core Measures right 6 of 8 months, 2 at 95%.
aa Overall patient satisfaction scores sit at the 85th percentile of peers, and HCAHPS Overall at 72nd.
Memorial Hermann The Woodlands Hospital, The Woodlands, TX
A Memorial Hermann Healthcare System owned acute care hospital providing well developed, tertiary level services in a community environment.
Assistant Vice President and Chief Financial Officer
Direct staff accountability for Finance, Budget, Business Office, Auditing, Accounting and Materials
Management. Indirect accountability for all other support areas of hospital operations.
aa Served with Senior Leadership Team nearly ten years to grow Acute Beds 125% (96 to 216), Admissions 170% (4,123 to 11,079), Patient Days 232% (12,139 to 40,346), Deliveries 115% (1,463 to 3,149), EC Visits 76% (17,549 to 30,885), OP Surgery 201% (1,609 to 4,846), D&T Visits 226% (13,304 to 43348), and Paid FTEaaas 227% (277 to 906).
aa Lead Hospital Finance Department with 9+ consecutive years of growth and profitability. Revenues grew 565% ($50.3 million to $334.4 million), Net Income grew 379% ($4.166 mm to $19.941 mm), EBIDA grew 500% ($6.006 mm to $36.030 mm), and Profit Margin grew from 2.6% to 13.1%.
aa Results-oriented, hands-on manager with unique ability to combine operations and management expertise with marketing development. A natural communicator and team builder with supervisory & motivational skills who can successfully initiate change & implement improved processes while maintaining positive environment and interface with all levels of the workforce and management.
Robert E. Gray, Jr.
Windward Islands School Of Evangelism, St. Vincent, West Indies
A not-foraaaprofit Christian College for students of the English speaking countries of the Caribbean.
Professor & Missionary
Dilly Uniform Company, Houston, Texas
A $10 million dollar manufacturing apparel company serving the healthcare and hospitality industries.
Vice President, Treasurer and Chief Financial Officer
Responsible for all Administration: Finance, Manufacturing, Customer Service, Warehouse & Shipping, and Information Systems. Negotiated purchase of assets from prior owners and coordinated full transitional management system.
aa Reduced low margin products, implemented high margin lines, increased gross margins from 19% to 28%.
aa Implemented changes to take a company from $250K loss to $700K+ operating profit in 20 months.
aa Installed and implemented fully integrated production information system to increase productivity 34%, improve delivery 19%, reduce inventory 27% through lower cycle times, computerized forecasting & vendor scheduling.
aa Reduced employee turnover from 32% to less than 10% by improved communication & employee benefits
Preferred Management Corporation, Danville, Indiana
A $6.6 million Home Health Care management company with 10 branch offices licensed in two states.
Controller & Treasure, Director of Administration & Finance
Managed a direct staff of 5 in the day-to-day operations of the financial services department, including claims administration, accounts payable, credit financing, and hospital contracting. Profitably grew revenue over 1200% from 1 office to 10 in 3 years.
Early Career History
Lakeshore Christian Church; Nashville, Tennessee; Consultant / Interim Minister
Combined Insurance Company; Nashville, Tennessee; Sales Manager, Agent
M.A. Patout & Sons, LTD; Patoutville, Louisiana; Asst to President, Project Manager
Process Management Company, Inc.; New Iberia, Louisiana; Complex Manager
Eli Lilly Pharmaceuticals; Indianapolis, Indiana, Research & Development Lab Technician
Education
Master of Business Administration aaa International Development, Hope International University, Fullerton, California (With Honors)
Master of Arts aaa Cincinnati Christian Seminary, Cincinnati, Ohio (Incomplete)
Bachelor Sacred Literature, Ozark Christian College, Joplin, Missouri
Bachelors of Science aaa Chemistry, Indiana University / Purdue University at Indianapolis,
Indianapolis, Indiana (1973- 1978 Program Requirements Incomplete)
Community Service
TAHFA (Texas Association For Healthcare Finance Administrators) aaa President (2010-2011), Director (2006 aaaPresent).
Greater Conroe Lake Conroe Chamber of Commerce, Conroe. Texas; Executive Board Member and Treasure (2001- 2006), Board Of Directors (2000 aaa January 2006)
Conroe Family YMCA, Conroe, Texas; Director (2000 aaa 2006), Chair Finance Committee (2004 aaa 2006)
Community Christian Church, The Woodlands, Texas; Trustee (2003 aaa 2006), Elder (2009- Current)
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