Customer Service Management

Charles Tabone

Email: abo0jh@r.postjobfree.com

Address: *** ******** ****** ****

City: Toronto

State: FL

Zip: 33369

Country: USA

Phone: 416-***-****

Skill Level: Management

Salary Range: 110

Primary Skills/Experience:

Infrastructure Management Supply Chain Management Process Improvements Organization Leadership Project Management

Educational Background:

Masters Degree, Business

Schulich School Of Business, 01/2002 - 01/2004

toronto, Ontario, Canada

Job History / Details:

CHARLES TABONE, MBA

323 Richmond Street East * Toronto, ON M5A4R3 * 416-***-**** * abo0jh@r.postjobfree.com

Career Profile:

Over 25 years of operational management experience, leading IT strategies in manufacturing and distribution environments. Consistently drives organizational improvements and implementation of best practices to reduce costs and improve efficiency. Leader in applying technology solutions to business issues to produce a significant ROI. Experience in both public and private industries.

AREAS OF STRENGTH

* Software Testing/Implementation

* Project Management

* Technology Utilization

* Contract Negotiations

* Infrastructure Management * Organizational Leadership

* IT Needs Assessment

* Process Improvements

* Supply Chain Management

* Change Management * Cost Control

* Budget Planning

* Acquisitions

* Vendor Relations

* Customer Service

PROFESSIONAL EXPERIENCE

KAR INDUSTRIAL, Mississauga, Ontario 2004 - Present

Director Information Technology - Canada

Directs information services and communications, spanning 5 divisions across Canada and 2 divisions in the United States. Oversees 3 direct reports in support of organizational goals. Manages IS annual budget for day-to-day expenses and capital requirements. Acts as a liaison between customer base and IT to navigate issues and solve problems. Functions as member of the Board of Directors and Operational Management Board.

* Introduced the Descartes Shipping system in 3 branches.

o Increased picking accuracy by 98.1%.

o Increased inventory count accuracy by 98%.

o Sped up count cycle from 3-day process to a 12-hour process.

* Reduced stale inventory by 25%.

* Currently working on:

o The installation of VoIP technology.

o A complete database merge to combine 3 operating entities.

* Oversees KAR`s IT system: Dell Virtualized environment; Hyper-V; NAS; Exchange 2003, 2010; Microsoft cluster environment; Streamline (Tecsys) ERP software; Symantec System Center; Blackberry Enterprise Servers; Crystal Reporting (Business Objects 11); Windows SQL Server; Veritas Backup; Active Directory; TCP/IP Networking; Terminal Server; and Microsoft Dynamics CRM.

MUSIC AUTHORITY, Owner/Operator, Toronto, Ontario 2002 - 2004

JOHNVINCE FOODS, North York, Ontario 1984 - 2001

Corporate Director of Operations (1994 - 2001)

Assumed operational responsibility for 5 divisions producing $350M in annual sales revenues. Oversaw main distribution and manufacturing plant operations, financial and strategic planning, and all corporate services. Managed 15+ direct reports and 1100+ staff members, eliminating redundancies in order to boost profits and efficiency.

* Consolidated operations from 3 companies, closed 2 locations and reduced costs 52%.

* Centralized accounting functions producing a 25% reduction in headcount.

CHARLES TABONE, MBA RESUME, PAGE 2

Corporate Director of Operations (1994 - 2001) - continued

* Restructured 6 manufacturing and distribution plants with up to date systems and methodologies to improve demand forecasting and support a 30% reduction in inventory.

* Redesigned warehouse, introduced improved systems, and increased picking time by 25%.

* Given added P&L responsibility for underperforming U.S. division.

o Revitalized sales, moved 65,000 sq. ft. plant to more efficient location, implemented improved processes and procedures, and turned company from $600K loss to profitability in 30 months.

o Increased sales to $10M and sold division at $1.2M profit.

* Led due diligence teams for 3 acquisitions valued at $35M.

o Subsequently led integration efforts of staff and operations, including moving plant to newer facility 4 times larger.

* Designed original systems strategy for public company (McCormicks & LifeSavers Canada) and handled info-structure move to new management.

* Implemented DRP and MRP Manufacturing Sub-Systems, with forecast control system.

Director of Information Technology (1984 - 1994)

Responsible for all computer operations across 12 locations. Challenged to restructure all IT infrastructure and applications to support firm`s growth and acquisition strategies.

* Computerized Finance and Accounting through selection of Syntax systems (IBM AS400).

o Managed project team and end user community to successful implementation, resulting in 40% reduction in monthly close process.

* Computerized Payroll Department and implemented Kronos/ADP multi-location payroll time clock system resulting in a 95% reduction in errors and 60% drop in overtime hours.

* Performed strategic consulting for spun-off Division to support their post-IPO computerization efforts.

o Established standard computing infrastructure and implemented Financial and Manufacturing software throughout 2 locations.

* Specially selected by software vendor as Subject Matter Expert for Food Manufacturing & Distribution industry.

* Computerized and organized a $25M Inventory Department using barcodes and wireless communications.

o Recognized as first firm in Canada to implement Telxon (Symbol) RF hardware and software for ordering resulting in $250K annual savings and reduction in inventory counts to 1 day from 4.

* Introduced EDI using Harbinger software producing 24% improvement in cash flow and 60% reduction in DSO.

EDUCATION & CERTIFICATION

SCHULICH SCHOOL OF BUSINESS - MBA

HUMBER COLLEGE - Computer Programming/Accounting, Honors

IBM-EDI Software Certificate

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