Quality Control Management

Suzanne Nadeau

Email: *********@********.***

Address: *** ****** **

City: Turner

State: ME

Zip: 04282

Country: USA

Phone: 207-***-****

Skill Level: Management

Salary Range: 60

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Suzanne M. Nadeau

Phone # 207-***-****

352 Fern Street

Turner, Maine 04284

*********@********.***

Core Qualification: Production management professional with over 20 years experience in large, fast-paced, multi-line facilities. A proven track record of achieving sustained improvements in quality, cost, production and delivery functions.

Professional Achievements

* effectively lead, coach and develop a large work team to accomplish operational objectives

* identify, diagnose and resolve operational and maintenance problems within deadlines

* plan work flow, manage multiple priorities and meet daily production targets while consistently reducing downtime

* develop new procedures and processes to improve production accuracy

* set up health and safety audit procedures and improve safety efficiencies

* maintain acceptable quality goals for the internal business process

* interpret and develop reports including standard operating procedures

* efficiently set and control operational budgets

Professional Experience

Local Sort Supervisor

UPS Auburn/S. Portland Maine

1999-2004 and 2007-2012

* supervised the daily set-ups and start-ups of night sort

* conducted quality control inspections

* develop and execute production schedules based on business demands

* maximize effectiveness of production team while reducing costs

* manage at a fast pace work environment

* attain a sustained improvement of 27% in productivity over the last year

* lead, develop and evaluate production staff of 28 members; part time management, union employees, customer counter and office personnel

* ensure safe work environment through implementation of safety awareness programs and compliance with OHSA

* trained, monitored and observed safe work methods

* design, implement and audit quality control processes

* develop technical documents including instruction manuals and procedure manuals

* manage scheduling of outbound shipments with allotted departure times

* assist with hiring for part time management and hourly positions

* cost, plan and control within an operating budget

* create and follow up with action plans to improve upon each element of the business

* completed various workshops and classes in regards to managing for results

On Road/Dispatch Supervisor

UPS Waterville/Auburn Maine

2004-2007

* supervised the dispatch and loading of high volume runs

* monitored cost and quality of delivery dispatch

* integrated and developed new team members

* monitored safe work practice procedures to maintain an injury-free and efficient service providers

* achieved a consistent record of improving production runs and reducing costs

* manage scheduling of service providers

* train and audit DOT specific procedures

* currently hold valid DOT medical card (7 years)

Preload Supervisor

UPS Auburn Maine

1997-1999

* supervised the assembly and packing of high volume runs

* supervised the daily set-ups and start-ups of pre-load sort

* monitored quality of loading for delivery runs

* ensure safe work environment through implementation of safe work methods in compliance with OSHA

* integrated and developed new team members

* train, monitored and observed safe work methods

* implement and audit quality control processes

* manage scheduling of the operations staffing

References

Available on request

Education and Certifications

St. Dominic Regional High School

Vehicle Safety Trainer/Auditing

Inside Safe Work Method Trainer/Auditing

HATMAT compliance/Auditing

Air Dangerous Goods Auditing

TSA/FAA background check complete

Technical Skills

* MS Office

* thorough knowledge of safety standards and compliance

* thorough knowledge of quality standards and systems

* knowledge of testing techniques and methodologies

* use of SHARP and Motorola scanning applications and hardware

* in-depth knowledge of load, sort, unload methods and measurements

* knowledge of business and management principles involved in planning, resource allocation and human resources

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