Ivykoko's InformationLocation: Detroit, MITitle: ITWilling to Relocate: NoMember Since: 2012-09-08

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IVY KOKO S. MACLEAN,

Mobile No.: +1

Email Address:

or abo0cu@r.postjobfree.com

QUALIFICATIONS

Have twelve years extensive experience in Information Technology, leader, hardworking, have the ability to handle multiple projects simultaneously under tight deadlines. Interface well with all levels of staff to achieve efficient results, have good analytical and troubleshooting skills. Almost five years of teaching computer subjects and had seven years of conducting office IT training for staff.

COMPUTER SKILLS

HARDWARE: Servers, PCs and compatibles, HP and Epson Printers, Network hubs and switches, Scanners, Tape Drives and other computer peripherals

OPERATING SYSTEM: RedHat Linux, Microsoft Windows NT 4.0, Novell Netware 4.10,

SCO UNIX, Microsoft Windows 2000 & 2003 Server,

Microsoft Windows 9.x, Microsoft Windows 2000 Pro,

Macintosh, Windows XP, CentOS

PROGRAMMING LANGUAGE: Microsoft Visual Foxpro 3.0, Microsoft Access 2000, C/C++, Foxfire, Codebook, Seagate Crystal Reports, Microsoft Frontpage, Visual Basic, HTML

APPLICATION SOFTWARE: Microsoft Office '97, 2000 & 2003 Suite, Adobe Acrobat, Visio2000, Aldus Page Maker, Mailer Daemon, Mailscan, Veritas Back-up, Wingate, Brightstor ArcServe, Legato Replistor, Macromedia DreamWeaver, Adobe Photoshop, Macromedia Authorware, VMWare, HelpStar, Lotus Notes, Microsoft System Center Configuration Manager (SCCM)

DATABASE: Microsoft SQL, Oracle

PROFESSIONAL EXPERIENCE

United Nation Mission in Liberia (UNMIL) 2 Nov 2011 to 18 Apr 2012

Pan African Plaza, Tubman Boulevard, 1st Street

Monrovia, Liberia, West Africa

UNV IT Technician & Service Desk OIC

Provide effective and prompt IT software/hardware/second level workshop support to the end users;

Endeavour to meet Service Level Agreement targets for 1st and 2nd line in situ ICT support;

Lead teams to standardize network printers and desktop/laptop computers configuration in accordance with mission policies for IT security and network access;

Monitor event logs for systems, equipment rooms, network switches and other room environment monitoring devices and be able to interpret the data;

Ensure applications are implemented according to UN-established standards for Information Technologies, Application Software and Network connectivity on LAN/ WANs;

Participate in Duty Rosters for limited ICT support after hours, during weekends and holidays;

Perform any other related duties as may be assigned (Service Desk OIC). As Service Desk OIC,

o Oversee & manage 6 staff and handle the operation of Service Desk.

o Handles ICT complains at 1st level support. Follow up/escalate ICT issues in a timely manner

o Attend weekly meetings

ACCOMPLISHMENT

Increased SLA of Service Desk

Document Written:

Basic Training for Service Desk staff

Bangkok Grace International School 1 Aug 2010 to 31 Oct 2011

79/3-12 Lardphrao, Soi 112, Wangthonglang,

Bangkok, Thailand 10310

ICT Teacher

Teaching ICT subjects from Grade 1 to 12. Teach and prepare lesson plan for assigned ICT

subjects. Developed and maintain grading system.

ASIAN INSTITUTE OF TECHNOLOGY Mar 2008 to Jul 2011

58 Moo 9, Km. 42, Paholyothin Highway

Pathumthani 12120, Thailand

Part-time Oracle & Linux Lecturer

conducted intensive Oracle training

conducted Basic Linux Administration training

United Nation Economic & Social Commission for Asia & the Pacific

UNESCAP - IMCTS 30 Nov 2009 to 18 Feb 2010

2nd Floor, Service Building

United Nations Building,

Rachamnern Nok Avennue, Bangkok 10200

Computer Systems Assistant

over see and carry out the installation, configuration, testing and deployment of Linux servers, including application servers, database systems, web servers, firewall

oversee and carry out the administration, operations, monitoring and technical support of Linux infrastructure

collect various statistics on the performance and reliability of server systems, and produce pertinent reports

assist in deploying/configuring systems so as to conform to infrastructure standards

ensure data security and integrity, perform system backup, plan and review the disaster recovery and business continuity process

prepare, update and maintain system's documentation and related technical/procedural manuals like security, disaster recovery, network topology, and maintainance procedures

ASIAN INSTITUTE OF TECHNOLOGY Mar 2008 to 29 Nov 2009

58 Moo 9, Km. 42, Paholyothin Highway

Pathumthani 12120, Thailand

System & Database Administrator

Installing, maintaining and administering Information System's RedHat Linux, Oracle Databases & Applications such as ERP eBusiness Suite, SISSERV & HRMSERV, System Utilities/Services

Actively searching for possible bugs and security holes and the removal of those bugs and security holes also applying fixes

Handle upgrade to newer versions of the Operating System, Database and Application software

Handle security and access rights to database and application software

Perform database backup and recovery procedures as well as do cloning the whole system

Monitor and tune the networking hardware and software to provide the best performance

Propose additional hardware and software to provide the best network performance.

INTERNATIONAL PIONEERS SCHOOL Aug 2007 to Feb 2008

20 Radruam Charoen, Charoen Nakorn Soi 14,

Charoen Nakorn Road, Klongsan,

Bangkok, Thailand

ICT Teacher

Teaching ICT subjects from Year 4 to 11 under key stages 2 to 4. Teach and prepare lesson

plan for assigned ICT subjects. Club adviser for computer club.

SIAM BUSINESS ADMINISTRATION COLLEGE Apr 2005 to Aug 2007

6/599 Soi 52 Phahonyolthin, Klongtanon,

Saphanmai, Samsenai,

Bangkok, Thailand

Computer Teacher

Faculty member under the English Center and adviser to 3rd year DEP class 3/1 and Multimedia Club. Teach and prepare course materials for Basic Networking, Basic Programming, Electronic Data Processing, Hardware Utility, Word Processing, Web Design, English Internet, Graphics Program, Computer & Operating System, Software Design, Computer Service Operation, Software Design, Computer Service Operation, Visual Basic and Office Technology.

Document Compiled, Written and Edited:

Workbooks: Web Design, Word Processing, Computer & Operating System,

Basic Networking

Freelance Programmer, Computer Consultant Mar 2004 to Jul 2009

DAVIS LANGDON & SEAH PHILIPPINES INC. Sep 1994 to Apr 2005

4/F King's Court I, Makati City, Philippines

March 1, 2001 to Apr 2005

Systems Administrator

Supervise company Network System and oversee IT Department operations in areas such as Systems Administration, Network Management, Database Administration, IT Training for all staff, Technical Support and IT Quality Assurance Maintenance.

Maintains Servers such as SCO UNIX, Microsoft Windows 2000 & 2003 Server and Microsoft SQL 2000 Server.

Responsible for purchasing, configuring and maintaining of all PCs and Servers (including repair, upgrades etc.).

Maintain the IT fixed Assets (H/W and S/W) and licenses.

Performs system backups and recovery.

Monitor and ensure the network integrity, security, uptimes etc.

Installs new software releases, system upgrades, evaluates and installs patches and resolves software related problems.

Maintains data files and monitors system configuration to ensure data integrity.

Member of the company's steering committee, and directly reports to the President of the company.

Function also as Database Administrator - Monitor and perform routine maintenance on database servers, Design and implement database solutions, tuning, backups and troubleshooting tasks. Maintains and installs Davis Langdon & Seah Philippines Inc. proprietary database

ACCOMPLISHMENT

System Deployed: MS Windows 2000 Server, MS SQL 2000 Server, Wingate, Microsoft Windows 2000 Professional and Mailer Daemon

Document Written: IT Audit Checklist

January 1, 2000 to February 28, 2001

Computer Supervisor

Supervise company Network System and oversee IT Department operations in areas such as Systems Administration, Network Management, Database Administration, IT Training for all staff, Technical Support and IT Quality Assurance Maintenance. Maintains Servers such as SCO UNIX, Microsoft Windows NT and Novell Netware. Responsible for purchasing, configuring and maintaining of all PCs and Servers (including repair, upgrades etc.). Maintain the IT fixed Assets (H/W and S/W) and licenses. Performs system backups and recovery. Monitor and ensure the network integrity, security, uptimes etc. Installs new software releases, system upgrades, evaluates and installs patches and resolves software related problems. Maintains data files and monitors system configuration to ensure data integrity. Member of the company's steering committee, and directly reports to the President of the company. Function also as Database Administrator - Monitor and perform routine maintenance on database servers, Design and implement database solutions, tuning, backups and troubleshooting tasks. Maintains and installs Davis Langdon & Seah Philippines Inc. proprietary database.

ACCOMPLISHMENT

Systems Deployed: Windows NT Server and Server-based Workstations

Document Written: Computer Hardware Maintenance Manual-QA(ISO9001)

Information Technology Policy for DLS

Internet Access and Use Policy for DLS

August 1, 1997 to December 31, 1999

Software Support

Prepared training modules and conduct training for Davis Langdon & Seah Philippines Inc. proprietary database such as Compass, Cashflow, Document Register, Correspondence and Time & Attendance and commercial software such as Microsoft Access, Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Microsoft Outlook, Lotus 123, Wordperfect. Provides support to end users on a variety of issues. Identifies, researches and resolves technical problems. Responds to telephone calls, emails and staff requests for technical support. Tracks and monitors the problem to ensure a timely resolution.

August 1, 1995 to July 31, 1997

Programmer

Reviews, analyzes, and modifies programming systems including encoding, testing, debugging and documenting programs. Coded standard libraries and administration modules using Visual Foxpro 3.0. Designed report layouts using Visual Foxpro 3.0, Report Writer and Foxfire. Help developed and build program codes for Davis Langdon & Seah Philippines Inc. proprietary database such as Job Costing, Job Registration, Catalog, Compass and Time & Attendance using Foxpro ver. 2.5.

LORMA COLLEGE Jun 1992 to Mar 1993

San Fernando, La Union, Philippines

Computer Instructor

Faculty member under the Computer Department and adviser to the 2nd year Bachelor Science in Computer Science class. Prepared course material for two semesters for Bachelor of Science in Computer Science students. Course taught include introduction to computer systems, network analysis, data structures, programming in Turbo-Pascal, Turbo- Assembly, Turbo-C and FoxBASE.

ACCOMPLISHMENT

System Developed: Developed grading system for the computer department using Turbo-Pascal

EDUCATION, TRAINING & SEMINARS

BAGUIO COLLEGES FOUNDATION, Baguio City, Philippines

Bachelor of Science in Information and Computer Science

Recipient, MGG Scholarship

UNIVERSITY OF THE PHILIPPINES OPEN UNIVERSITY, Laguna, Philippines

Master in Information Systems (MIS)

Units earned: 21 units

PHILIPPINE CHRISTIAN UNIVERSITY, Taft Ave., Manila, Philippines

Master in Education

Units earned: 30 units

BRAINBENCH CERTIFICATION

Microsoft Windows 2008 Active Directory - Aug. 11, 2012

Microsoft Excel 2010 - Aug. 11. 2012

Microsoft Powerpoint 2010 - Aug. 11, 2012

Networking Concepts - Aug. 17, 2012

Microsoft Project - Aug. 17, 2012

IT Terminology - Aug. 23, 2012

Server Administration - Aug. 23, 2012

Listening Skills - Aug. 24, 2012

Telephone Etiquette - Aug. 27, 2012

Linux Administration (General) - Sep. 05, 2012

Disaster Recovery and Planning - Sep. 06, 2012

And currently working on 1 more certificate to complete Linux Systems Administrator job role certification

EDUPRO LEARNING CENTER, Makati City, Philippines

Microsoft Certified Systems Engineer (MCSE) Microsoft Windows 2000 track

2151 - Windows 2000 Network and Operating System Essentials

(Apr 2, 2001 to Apr 4, 2001)

2152 - Implementing Windows 2000 Professional and Server

(May 7, 2001 to May 11, 2001)

2153 - Implementing a Windows 2000 Network Infrastructure

(August 13, 2001 to August 17, 2001)

2154 - Implementing and Administering Windows 2000 Directory Infrastructure

(September 10, 2001 to September 14, 2001)

1561 - Designing a Windows 2000 Directory Services Infrastructure

(October 10, 2001 to October 12, 2001)

EDUPRO LEARNING CENTER, Makati City, Philippines

Microsoft Certified Database Administrator (MCDBA) track

2072 - Administering a Database using SQL Server 2000

(July 2, 2001 to July 6, 2001)

2073 - Programming a Database using SQL Server 2000

(November 19, 2001 to November 23, 2001)

ATENEO INFORMATION TECHNOLOGY INSTITUTE, Makati City, Philippines

MS Office '97 (Sep 17, 1997 to Oct 22, 1997), MS Excel '97 (Jul 19, 1997 to Aug 23, 1997)

ANTI-HACKER'S DAY WORKSHOP

Venus Parkview Resort Hotel

May 28, 2004

ORACLE SECURITY SYMPOSIUM

Grand Hyatt Erawan, Bangkok, Thailand

Aug. 14, 2008

ORACLE SCALE ABOVE THE LIMITS OF HIGH AVAILABILITY

Condrad Hotel, Bangkok, Thailand

Oct. 21, 2008

ORACLE DATABASE SECURITY TECHNOLOGY DAY

Condrad Hotel, Bangkok, Thailand

Mar. 19, 2009

SAP ERP: INTRO TO BUSINESS PROCESSES

Rangsit University Graduate School

21st Floor, TST Tower

Bangkok, Thailand

Mar. 23 to 27, 2009

LORMA COLLEGE, San Fernando, La Union, Philippines (6 Educational units)

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