Customer Service Home Health

NAME:

CITY: CARSON CITY

STATE: NV

ZIPCODE: **721

EDUCATION:

EMAILADDRESS: abo09h@r.postjobfree.com

PHONEAREACODE:

PHONENUMBER:

LASTUPDATED: 7/6/2001

Robert H Bledsaw

**** *. *** ****

Carson City, NV 89706

Primary Phone: 775-***-****

Secondary Phone:

Email: abo09h@r.postjobfree.com

Objective:

To secure an entry level administrative support type position in a dynamic,

progressive environment, which will utilize my current skills while offering the

opportunity for progressive growth, responsibility, and advancement.

Desired Occupation(s):

CUSTOMER SERVICE REPRESENTATIVESGENERAL OFFICE CLERKS AND ADMINISTRATIVE WORKERSOFFICE

AND ADMINISTRATIVE SUPPORT WORKERS

Employment History:

Employer:

River of Life Christian Fellowship

Location: Carson City, NV

Title: Pastor

Duration: 01/1995

- 12/2099

Job Duties:Teaching, training, and pastoral counseling for members of the church.

Marketing

and public relations duties, including public speaking. Referring members to

outside organizations and agencies for various types of assistance as needed.

Oversight and coordination of different ministry activities. Created and oversaw

the implementation of a food closet which benefitted church members and those in

local community. Performed the various church sacraments.

Employer:

Carson-Tahoe Hospital

Location: Carson City, NV

Title: Certified Nursing Assistant Ortho

/Surgical Floor, 2 East

Duration: 05/1997

- 07/1999

Job Duties:Receiving new patients onto floor. Collect patient information for medical

records, and explain staff functions and surgical floor policies and procedures.

Prepare patients for surgery, and assist with daily activities and standard

nursing duties as required. Monitor patient's vital signs, and physical &

emotional well being. Coordinate patient activities with other members of the

care team: physicians, nursing, respiratory & physical therapists, etc. Updating

information in patient charts to maintain up to date medical records.

Employer:

Olsten Healthcare

Location: Carson City, NV

Title: Certified Nursing Assistant

Duration: 08/1997

- 07/1999

Job Duties:Performed 'home health' visits for a variety of clients. Checked and recorded

into medical record patient vital signs, assorted measurements, and other

pertinent information as directed. Assisted with body position transfers and

personal hygiene as required.

Employer:

Olsten Healthcare

Location: Carson CIty, NV

Title: Certified Collector Technician

Duration: 10/1997

- 07/1999

Job Duties:Performed random drug testing collection (urine only) of FAA employees through

contract with US Dept. of Transportation. Consisted of verifying identification

of individual to be tested, explain US Dept. of Transportation policy of random

drug test collection. Explain collection procedure and security checks. Inspect

test kit with individual to ensure security policy compliance. Perform test

collection and ensure sample was within acceptable limits. Completed testing

forms, packaged, sealed, and shipped samples to US Dept. of Transportation labs.

Employer:

Mr. Andrew CLine

Location: Sacramento, CA

Title: Home Health Worker/ Caretaker

Duration: 08/1995

- 12/1996

Job Duties:Performed home health and caretaker duties for Mr. Cline's mother. Assisted

with

patient's daily activities as needed, such as meal preparation, personal

hygiene, ambulation, and ensuring proper medication and nutritional supplements

were received at the proper times. Coordinated with other medical professionals

and agencies for patient care and treatment. Monitored and recorded patient

physical & emotional status into medical record.

Employer:

Aerojet Propulsion Company

Location: Sacramento, CA

Title: Solid Rocket Motor Operator

"A"

Duration: 10/1983

- 10/1993

Job Duties:The assembly, tear down, repair, and testing of large, solid fuel, Ballistic

Missile rocket motors and their components. Loaded propellant, installed nozzles

and ignition & guidance systems. Performed final 'flight paint' application and

conducted final pressure check. Coordinated with supply and stores clerks for

delivery of materials. Prepared & disposed of hazardous materials in compliance

with state and federal regualtions. Performed work by "Integrated Process

Instructions" with assistance of Mechanical & Quality engineers to ensure

product met government specifications. Trained & oversaw lower grade operators,

interpreted and explained assembly, test, and safety policies and processes.

Programs worked on: Polaris A3R SLBM, Peacekeeper 2nd stage ICBM, Small ICBM

R&D, and Sandia R&D. Held a "Confidential" level security clearance.

Skills and Abilities:

Entering, transcribing, recording, storing, or maintaining information in either

written form or by electronic/magnetic recording.

Approving requests, handling paperwork, and performing day-to-day administrative

tasks.

Handling complaints, arbitrating disputes, and resolving grievances, or

otherwise negotiating with others.

Observing, receiving, and otherwise obtaining information from all relevant sources.

Knowledge of principles and processes for providing customer and personal

services including needs assessment techniques, quality service standards,

alternative delivery systems, and customer satisfaction evaluation techniques

Developing constructive and cooperative working relationships with others.

Reviews files, records, and other documents to obtain information to respond to requests.

Providing information to supervisors, fellow workers, and subordinates. This

information can be exchanged face-to-face, in writing, or via

telephone/electronic transfer.

Communicating with persons outside the organization, representing the

organization to customers, the public, government, and other external sources.

This information can be exchanged face-to-face, in writing, or via

telephone/electronic transfer.

Knowledge of Word Perfect 8&9, Windows 95 & 98, MS Word 97 & 2000, MS Excel

2000, and MS Access 2000. Excellent written & oral skills, self starter, ability

to work independently and as a team player. Ability to work in a fast paced

environment, good typing skills. Detail oriented. Managerial duties, including

but not limited to, training new employees, interpreting and explaining policies

and procedures, duty assignments, personal and public relations, including

public speaking. Excellent follow through and customer service skills.

Desired Location:

Within 50 miles of zip code 89706

administrative

charts

oral

Word Perfect 8

counseling

clients

customer satisfaction

customer service skills

MS Access 2000

MS Excel

2000

2000

Windows 95

98

MS Word 97

needs assessment

negotiating

nursing

paint

policies

processes

public relations

public speaking

Quality

quality

Receiving

receiving

recording

safety

security clearance

self starter

Teaching

team player

tear

telephone

Transportation

typing skills

written

Excellent written

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