Dining Room

Kathleen's InformationLocation: Aurora, COTitle: Dining Room SupervisorStatus: In need of a jobExperience: 12+ yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: IntermediateWork Status: U.S. CitizenMember Since: 2012-01-04 Helpful Links

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OBJECTIVE obtain a Managerial or Assistant Managerial, Administrative position, that will utilize my Creative Business Management and Expert Customer Service Skills.

BUSINESS SKILLS:

Administration Management, Organizational Structure Redesign, Quality Customer Service, Marketing/ promotional, Customer base improvements, Image Redesign, Ad Copy, Space Planning, Social Media, Computer Spread Sheet, Training Plans, Training Documents. Online Training Courses, Motivational Classes, Team Empowerment. Civic Awareness. Insurance Agent Training Courses, Medical Insurance Experience. Data Entry, ISO Compliance. Benefits Verification, Billing, Accounts Receivable, Accounts Payable. Charity/Fundraising, Client Relation Management, FOH Food & BEV.

COMPUTER SKILLS

MS Office Professional 2007-2010 -Excel, Word, Publisher, PowerPoint, MS Project, Visio, Oracle, Juliet, Indigo, ISO, SMSTouch, SpaSystems,

EDUCATION

Associate of Arts in Business Administration AABA

American InterContinental University Hoffman Estates, IL

Colorado Technical University (CTUonline): Project Management Minor- BA in Business Administration attended 4 months looking to finish

Certificates and Licenses:

Business Course Certifications, C.M.T. (Certified Massage Therapist), Display/Retail,Marketing

Management Courses, Typing 45 wpm, Personalities

Serve Safe Certifications, Numerous trade show, Business courses, participation Spa courses

Advanced Spa Course Certifications., Tip Out for FOOD & BEV

Leasing Courses; Curb Appeal, deailng with difficult people, Safety, Maintenance, White Fence. Yardi, Grace Hill

WORK EXPERIENCE

Aramark: Lake Powell Resorts & Marinas (The Anasazi Restaurant) Mar. 21, 2011-June 01, 2011

Bullfrog, UT

FOH -Dining Room Supervisor

Coordinate Front of House with Servers, Bussers, Hostess, Leads, and Bartenders'. Created New Drink Specials, Audit, Report End of Day, SMSTouch, Create Schedules -6mos for 15 staff members, Fill in as needed: Busser, Server, Bartendar, & Hostess. Host Buffets, for groups. Correspondence with Host, Design Table cards for new drinks and Dessert Menu .Projects: Design Floor space for new employee Lounge/Bar, design on Publisher the floor plan, create possible menu selections, costs. Create Contest with servers, for motivations, host employee pizza party for winners of contest. Designed Get out of Jail Free' card incentives to hand out for leaving early for servers who won Caught in the Act' services. Create Pre-shift meeting covering safety items, promotion and motivation and award w/contests nightly.

Fairfield Properties LLC. 2010-2011

Activity Coordinator/Client Relations Manager/Social Media Manager: w/Leasing trainee

Create and build relationship with resident base

Create events for residents, Create Calendar and Newsletters, e-newsletters, e-calendar, print, and post to system sites

Create needed Announcements into systems to client base email accounts., Social Media: Create and post blogs, Create albums, Topics of interest, comments, edit & upload to Facebook, Twitter account

Create and publish, and save to system all flyers of activity for all events to: SharePoint, Resident Works, and Property Solutions

Organize activities on site and off site- for day trips

Concierge services- Answer Phones, emails from residents and vendors, check out keys, post letters, property tours as needed.

Activities included but not limited to: fitness class set up, yoga, cooking instruction and preparation classes and hosting events, art classes including mediums of clay, oil, watercolor, sewing/ crafts, Productions of fashion shows, photography contests, luaus, casino nights, mixers BBQ's, doggy play dates, walks, bike trips, hiking to creeks, hikes and BBQ at reservoirs in mountains.

Day trips organization to include, but not limited to: white-water rafting, mountain horseback riding, escorting to restaurants, promotional vendor location.

Hire and create new vendors in system

Central City Social Club 2009-2010

Personal Assistant Food & BEV/Maintenance Central City, Co

Help set-up new business of Private Social Club/4 Star restaurant in Gaming Community

Personal Assistant to CEO and Chef

Construction/Inventory of kitchen, dining room, poker rooms

Small construction support, computer program support, create spread sheets, inventory sheets as needed

Design Social Club brochures, menus, set up photo sessions, host promotion lunches, dinners, and meetings.

Cook for promotional, lunches, meetings, prep, serve, hostess- prior to opening

Interact and manage business while manager off site; open, close, emergency checks

Stock, Organize as inventory arrived

Create information training packets for future staff support

Organize Accounts receivable, account payables, banking, filing in office, other support

Hospitality to future events, tours of business for groups, and business liaison.

Attend business meeting, keep notes, email of meeting and schedule for CEO and Chef

Help with for menu planning, research and new system introductions, attend and learn meat variations and cooking techniques

Work with vendors for quality control support.

GE Wind Energy 2007-2008

Tehachapi

Eservices: Functional Support Technician -User Trainer/Part time Global Trainer

Provided Trainings in Oracle System Modules, Functional Support Technician.

Provided and Incorporated Training Plans Globally.

Participated in the Testing of New Programs.SIT, UAT.

Traveled to Germany, Spain, and United States- Train Users Globally.

Documented ISO Compliance Revisions -Gatekeeper.

Author Training Field Operations Word and PPT documents.

Maintained Global and National Spreadsheets.

Reconciled Inventory adjustments, ERP.

Worked on Interface of two systems Indigo and Juliet.

Constructed Internal National and Global Communications

Performed Teleconferencing, Video Conferencing

Performed Daily Customer eService, phone calls emails, data gathering.

Planned and Implemented team spirit activities, BBQ's, luncheons, games.

Meeting manager

Managed and set-up training Schedules US, Asia, Germany, Spain, Turkey

Held weekly online trainings

Contract sand Warranty Documents

Create Process Maps (Visio)

Analyst-Spreadsheets, Metrics

Supported Variety of Projects

GE Wind Energy -CSC Customer Support Center: Customer Service Call Center 2006-2007

Monitored Wind Turbine Generator across US and Canada

Trouble shoot turbines problems and faulted issues, Change parameter, reset,

Monitor weather for lightning strikes radius, for safety calls and stand downs.

Worked 12 hour shifts, 4 days a week.

Staff Meeting note keeper.

Organized Documents

Managed spread sheets, fault logs, customer logs and communications

Sent out Formal communications.

Set up Distribution Lists

Country Custom Corrals 2005 Arvin, Ca

Customer Service Representative

Sales Manager

Redesigned, Organized Office Work Space

Designer of Equine Facilities (Roofs, Panels, Gates, Mare motels, Fencing, Round pens, Arenas.

Inventory Controller. (Counted panels, Checked for quality, Ordered steel, Ordered Maintenance.

Substituted as Forman (oversaw production, time management, welders, Cutters, loaders/drivers).

Wrote up Customer Contracts,

Calculated, Planned, drawings of Equine Designs, Costs.

Submitted Bids to Customers.

Lead tours of Business Equine facility (enclosures and designs)

Customer Communications and bid follow up

Closed Sales. General Office Work

Jakes Steak House 2005

Tehachapi, CA

Interior Designer, Hostess, Partime Assistant Manager

Updated motif to a professional looking steak house.

Reupholstered chairs, designed and made draperies,

painted, Faux designed walls, select d cor items for walls and placement

Choose color scheme to compliment interior for exterior and hired painter, had painted.

Attracted a higher end clientele.

Created a Space Plan for and Set up new bar area.

Performed ending day paperwork

Cashier (start of day cash drawer, end of day count of gratuities figures and dispersal.

Oversee and assist owner with work related activities with employees.

Promotion activates (on location Catering (Bank Grand Opening, Hunt Club Contact event)

Firefighter's night schedule, planner, menus creation and hostess.

Instituted Karaoke night to extended restaurant operations hours.

Mountain Crossing Restaurant/Red Caboose Saloon 2006

Tehachapi, CA

Short-term Manager of Restaurant and Saloon. (Manager in car wreck)

Hired because of versatile background in Marketing and Business, with goal to increase client base.

Implemented more quality control:

Presentation of food,(Health regulations)

Employee, dress, hair styles, attitude and improvement

Organized and rearranged the point of sale displays and retail items area.

Monitored Bar Clientele/Staff: Suggested updates of interior, happy hour food,

Bar Promotional client services.(Super Bowl Food Client Reward)

Bar workers: Adjusted attitudes and dress code, staff training in customer service.

Daily financial worksheets.

Cash drawers.

Assist hostess with seating cashiering etc.

Work schedules.

Open and Close Establishment.

Employee accountability

Buck Fifty Studios Co-Owner/Designer 2005

Tehachapi,CA

Photographer,

Hair, Makeup Artist for CD album Covers

Studio advertising,

Manager

Buyer for boutique

C.M.T.

Advertising

Scoundrals Health Spa at The Resort at Stallion Springs Lodge 2001-2003

Tehachapi, CA

Owner Full Service Health Spa w/ Veggy Juice, Soup &/Salad Smoothie Bar w/Retail Gift Center

ADMINISTRATIVE

Oversee all of the day to day operations in the business

Track and provide necessary payroll information

Track and provide reports on spending and billing

Order all required materials and supplies while staying within budget

EXPERIENCE

25 experience in an office atmosphere dealing with accounts receivable, accounts payable, payroll or other book keeping skills, HR experience with new hire process and paperwork Excellent organizational skills

PC skills with knowledge of word processing and Excel spreadsheets, Visio, Project, Oracle, Clarify CRM, QuickBooks

Valid Ca Drivers License, and the ability to pass a Background/DrugCheck

SCOPE OF RESPONSIBILITIES:

Assist with the preparation of the monthly billings

Responsible for processing vendor invoices

Responsible for providing payroll information

Provide office support as required to the Site Manager

Supervisory and management of personnel

WORK ENVIRONMENT:

Ability to work in an office atmosphere

Ability to be flexible and adjust to various working condition

Ability to work in an atmosphere that can be fast paced able to deal with the day to day stresses of having deadlines to meet

MAJOR RESPONSIBILITY AREAS:

Answer phones

Track payroll and provide payroll reports

Assist with the preparation of the monthly billing

Responsible for processing vendor invoices

Provide office support as required to the Site Manager

Provide reports, budgets and other financial reports as required by the Site Manager

Assist with the input of information into the computerized maintenance management system

Assist with the ordering of required materials and supplies while staying within budget

Go through exceptions on the time clock on a daily basis

Track vacation time and floating holidays

Responsible for new hire paperwork

Order uniforms for new hires

Keep track of OT on a weekly basis

Assist with new hire process

Scoundrals Waterfront Salon and Day Spa 2001-1986 Fairfield / Suisun, CA

Owner/CEO/Operator/General Manager

Scoundral's Salon and Spa(First Spa in Fairfield area )

Scoundral's Waterfront Salon & Day Spa, Boutique (moved to redevelopment are historic section)

Interior Designer/Space Planner/Builder

1800;s Building Restoration/Waterfront Redevelopment Agency Project,Suisun,CA

Buyer at California Mart and SF mart for boutique

Daily operations, inventory, books, management

All aspect of salon, spa, boutique retail sales and services industry Permanent Makeup Artist/Platform Artist Charity Events: Scoundral's Garden Series (Opera,Theatre,Music,Dinner Catered by local restaurants included : Fashion Show, Guest charity, Art work, in the Garden Setting aside monies for each charity one per month. (heart association, opera, theatre, )

Thank you for your consideration. abo07r@r.postjobfree.com

Salary/Hourly- Negotiable based on experience for positions.

Will consider reasonable range, for job title.

Preferred Salary $35-52K, Hourly: $14-16 Start

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