Manager Project
Resume:
*rd Jerry Russell
Head Procurement Processes and Systems at Alcon Laboratories, Inc.
Location
Dallas/Fort Worth Area
Industry
Information Technology and Services
Overview
Current
Head Procurement Processes and Systems at Alcon Laboratories, Inc.
Past
Remedy Services Manager at GM Financial/AmeriCredit
GLOBAL PRODUCTION MANAGER FOR FACTORY IT INFRASTRUCTURE at Nokia Mobile Phones
Global Product Manager at Nokia Mobile Phones
AMERICAS IT PRODUCTION MANAGER at Nokia Mobile Phones
Service Manager for NokiaUSA.com at Nokia Mobile Phones
Senior Consultant at March First
Process Consultant
at ExxonMobil
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see all
Education
The University of Texas at Arlington - College of Business Administration
Recommendations
19 people have recommended Jerry
Connections
416 connections
Public Profile
http://www.linkedin.com/in/jerryrusselltx
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Summary
INFORMATION TECHNOLOGY MANAGER
Global IT Manager with a proven record of accomplishment in planning and leading
comprehensive IT strategies in support of corporate business goals and objectives.
Expertise in directing global teams from a centralized location in Dallas. Certified
professional with expertise in deploying ITIL strategies in a global environment.
Experience with Sarbanes-Oxley IT regulations and managing systems into compliance.
Excellent skills in communicating with management, internal departments and agencies to
coordinate and deploy IT strategies.
Specialties
IT Life Cycle Management, Business Engagement, Product & Program Execution,
Customer/Vendor Relations, Systems Reengineering, Performance Management, Budgeting/Cost
Control, Team Building and Leadership, ITIL Certified
Certifications
ITILr V3 Foundation Certificate in IT Service Management
ISEB
March 2011
ITILr V2 Practitioner IT Service Management
ISEB
January 2006
ITILr V2 Foundation Certificate in IT Service Management
ISEB
April 2005Experience
Head Procurement Processes and SystemsAlcon Laboratories, Inc.
Public Company; 10,001+ employees; ACL; Pharmaceuticals industry
June 2012Present (1 month) Fort Worth Texas
Remedy Services Manager
GM Financial/AmeriCredit
Public Company; 1001-5000 employees; ACF; Financial Services industry
March 2012 May 2012 (3 months) Arlington
GLOBAL PRODUCTION MANAGER FOR FACTORY IT INFRASTRUCTURE
Nokia Mobile Phones
Public Company; 10,001+ employees; NOK; Telecommunications industry
September 2010 March 2012 (1 year 7 months) Irving Texas
Manage the IT infrastructure needs for nine factories globally. Implementing high-
availability solutions with a focus on IT service continuity. Work with strategic partners
to deploy standard hardware and software solutions. Consult with and provide direction to
local factory IT teams.
Selected Contributions:
Partnered with technology team to deploy solutions in a high-availability environment
that require minimal maintenance windows and maximizes productivity on the production
floor.
Facilitated the deployments of OS patch management, anti-virus and malware solutions to
Nokia s factories. Established the processes required to govern these solutions in an
effort to manage the security risks.
Streamlined the processes surrounding warranty management with a global supplier of
industrial PC s and workstations.
Assessed the skill levels for local factory IT staff in and developed a training plan
to strengthen the skill sets required to support the technology roadmap of the future.
Jerry has 2 recommendations (1 manager, 1 co-worker) including:
3rd Renae C., Factory Information Technology Manager, Nokia
3rd Joe A., Unit Head ITSMQ Factory IT, Nokia Oyj
Global Product Manager
Nokia Mobile Phones
Public Company; 10,001+ employees; NOK; Telecommunications industry
January 2007 September 2010 (3 years 9 months) Irving Texas
Managed a portfolio of products that include Device Inventory, Warranty Management and
Product Security. Provided leadership and guidance in cost management, project management
and technology for an international IT team. Fostered strategic relationship with business
teams to facilitate Nokia s transition to a solutions company. Communicated with business
customers, management, internal departments, and vendors to coordinate overall IT efforts
in accordance with corporate goals. Planned and executed this portfolio on an annual
budget in excess of $6 million.
Selected Contributions:
Drafted a high-level strategy for the modernization of a global mission critical
database solution.
Provided IT product governance over the execution of a global hosting strategy and
outsourcing support strategy.
Implemented ITIL best practices including:
o ITIL Service Management areas of Incident, Problem, Change, Release, Configuration
and Service Desk
o ITIL Service Delivery areas of Service Level, Availability, Capacity, Financial,
and IT Service Continuity.
Jerry has 9 recommendations (1 manager, 1 report, 7 co-workers) including:
3rd Friedrich N., Product Manager, Nokia
3rd Jesse T.,
Senior IT Specialist / Application Developer, Nokia
AMERICAS IT PRODUCTION MANAGER
Nokia Mobile Phones
Public Company; 10,001+ employees; NOK; Telecommunications industry
June 2003 January 2007 (3 years 8 months) Irving Texas
Managed the operational efficiency and cost effectiveness for IT solutions in the
Americas for three Nokia divisions. Responsibilities included SLA fulfillment, business
continuity, operational security, risk management, standardization across infrastructure,
change management, incident and problem management. Interfaced with Solutions unit to
negotiate SLA requirements, platforms and systems team for on-going operations and the CIO
office to remain in compliance with BI level policies and guidelines. Executed local
solutions on a budget of $2.4 million and shared budget responsibilities for global
applications used in the Americas in excess of $22 million annually.
Selected Contributions:
Re-engineered internal systems and partner applications to improve reliability and
enable new features recent reengineering for internal billing system enabled Nokia
business client to book an additional $4.5 million in revenue.
Directed the development, training and implementation of new IT process controls in
response to Sarbanes-Oxley. Achieved compliance within one year.
Defined a Disaster Recovery/Continuity Management strategy that, once implemented, was
recognized for achieving Nokia s highest Continuity Management rating.
Jerry has 4 recommendations (4 co-workers) including:
3rd Michael P., Application Developer, Nokia
3rd Abdi I., Service Manager, Nokia BI
Service Manager for NokiaUSA.com
Nokia Mobile Phones
Public Company; 10,001+ employees; NOK; Telecommunications industry
March 2001 June 2003 (2 years 4 months) Irving Texas
Managed NokiaUSA.com, Nokia s Americas website encompassing over 3,600 web pages.
Directed a creation team of 7 people and worked closely with marketing and sales
organizations. Synchronized TV and print campaigns with NokiaUSA.com and executed web
based campaigns including search engine placement, double-click, email contacts, and other
promotional initiatives to promote Nokia sales in the Americas. Conducted usability
studies to understand consumer behavior. Operated on an annual budget of $2.5 million. PMP
experienced.
Selected Contributions:
Reduced operational costs by $400 thousand by migrating from outside hosting vendor to
internal data center.
Generated $1million in additional sales in first year following a site redesign
enabling phone sales, e-coupons, free shipping, and collaboration with external partners.
Jerry has 4 recommendations (1 manager, 1 report, 2 co-workers) including:
3rd Asa K., Sr. Project Manager and Team Lead, Nokia
3rd Dale P., Retail Sales Director, Nokia Inc.
Senior Consultant
March First
June 2000 March 2001 (10 months) Dallas Texas
Managed the supplier integration of a B2B E-commerce solution for a major property
management company. Directed a team of 7 people in the development and execution of an
integration strategy to incorporate over forty suppliers representing a variety of product
lines. Completed integration of all suppliers in 5 months, significantly boosting the
client s on-line sales from $1 million to over $3 million.
Process Consultant
ExxonMobil
Public Company; 10,001+ employees; XOM; Oil & Energy industry
June 1989 June 2000 (11 years 1 month) Dallas Texas
Built a foundation of technical knowledge at Mobil Oil by taking on such projects as SAP,
JD Edwards, Digital Imaging, LAN/WAN and the workstation common computing environment.
Expanded my knowledge and experience fulfilling many different roles from DBA, application
developer, business analyst, project manger and finally process consultant. Supported
multiple facets of business including: retail, sales and marketing, account receivable and
account payable, asset management, procurement, manufacturing and production.
Selected Contributions:
Participated in the Mobil Oil SAP implementation, specializing in Asset Management
(AM), Material Management (MM), Joint Venture (JV) and ABAP and was implemented globally
in just 16 months.
Directed a virtual team of 15 people that developed and implemented a data retention
and archiving strategy for the five Mobil Oil SAP environments.
Coordinated the system efforts required to outsource the Natural Gas Sales business to
an outside company and phased out the existing J.D. Edwards accounting system.
Skills & Expertise
IT Outsourcing
Outsourcing Management
Architecture
International Project Management
BMC Remedy
IT Service Management
Cost Reduction
IT Transformation
Distributed Team Management
Education
The University of Texas at Arlington - College of Business Administration
BS, Information Systems
1984 1989
Recommendations For Jerry
GLOBAL PRODUCTION MANAGER FOR FACTORY IT INFRASTRUCTURE
Nokia Mobile Phones
I have had the opportunity to work with Jerry for 4 years. I can honestly say Jerry is
rare individual and would be an asset as a Leader or Production Manager in any
organization. Jerry has a history of taking the lead and finishing his task with excellent
results. Jerry is metrics driven, organized, and self-motiviated.
I recommend Jerry to you as a former colleague and friend. January 22, 2012
3rd Renae C., Factory Information Technology Manager, Nokia
worked directly with Jerry at Nokia Mobile Phones
Jerry is a multitasker who can do many jobs simultaneously. Jerry gets into the detail
when necessary, and sees the big picture when needed. Working with Jerry has been a
pleasure because he makes it easy to do. He has a quite personality that makes it easy to
work him. October 10, 2011
3rd Joe A., Unit Head ITSMQ Factory IT, Nokia Oyj
managed Jerry at Nokia Mobile Phones
Global Product Manager
Nokia Mobile Phones
I had the pleasure to work with Jerry in several projects in the past 6 years,
integrating global solutions and services for digital delivery and warranty management. I
can recommend Jerry as a highly professional senior Service manager and senior project
manager. He has the attitude to deliver, the ability to listen to customer needs and
fullful their requirements to full satisfaction. Jerry is a strong team leader, with
exellent communication skills, mastering the managment of globally and remote teams and
globally distributed stakeholders. I can strongly recommned him for any senior IT
management role. January 29, 2012
3rd Friedrich N., Product Manager, Nokia
worked with Jerry at Nokia Mobile Phones
I enjoyed working with Jerry. As the product manager of a mission critical globally
distributed Oracle database system within Nokia, Jerry demonstrated exceptional project
management skills by overseeing the upgrade of this large mission critical system from
Oracle 8 to Oracle 10g. He also oversaw the move of this system to a high availability
environment with minimal downtime while also delivering critical application features to
business. Jerry implemented very innovative and cost effective solutions that saved the
company money. He was instrumental in keeping our product team motivated, on track and on
schedule. I would gladly work with Jerry again. December 16, 2011
3rd Jesse T., Senior IT Specialist / Application Developer, Nokia
worked directly with Jerry at Nokia Mobile Phones
It was a pleasure to be working together with Jerry for several years on one of Nokia's
most critical databases serving dozens of other systems and dozens of Nokia internal
customers. I will always remember us working at the craziest hours and the continuous
pressure under which we had to deliver. That as such is saying already a lot about Jerry's
dedication. Due to the large number of systems and internal customers to be served there
was always a challenge to manage and Jerry did so very well. I would like to highlight
that Jerry was always very strong in combining business needs and the role information
technology plays to support these business needs. Partly due to Jerry having
infrastructure and overall information technological knowledge and partly due to Jerry
understanding the needs businesses have very well. October 24, 2011
3rd Sander R., IT Lead Engineer, Nokia
reported to Jerry at Nokia Mobile Phones
Jerry joined my program team as a Service Manager and over a 5-year period developed
into the role of Product Manager for the single most critical database that supported
Nokia s after sales services. In his global role, Jerry s dedication to his customer is
commendable, working all kind of crazy hours to support Nokia Care s customers in Asian,
European and American timezones. He also proved to be an excellent leader, coach, and
mentor for his product team. I am very happy to recommend Jerry for a leadership or
technical role. October 11, 2011
3rd Ian B., Development Area Manager Manager, Nokia Customer Care
managed Jerry indirectly at Nokia Mobile Phones
He is one of the most valuable people I have ever met. Jerry Russell was a fantastic
person to work with. Jerry Russell is a strong co-worker, has no problem to work hard when
necessary. Wise, intelligent, deadline oriented and well educated senior manager. Very
good and precise colleague. He always pro-actively identifies opportunities to engage
different stakeholders and anticipates others needs and implements them to delight the
customer. For Jerry Russell the Product Manager job is always the most important thing to
do. October 10, 2011
3rd Julian D., Senior Manager, CSI and Database Management, Nokia
worked directly with Jerry at Nokia Mobile Phones
Jerry is a true professional in his work, committed, creative, solid to deliver his
promises and a world-class leader to his team. It's been my pleasure to work with Jerry on
some of the most critical IT applications to our company, with success stories to share
July 8, 2010
3rd Thomas G., IT Production manager NOL, Nokia
worked with Jerry at Nokia
Jerry is a world-class professional, a leading contributor to his organization, with his
ability to exceed expectations even in most difficult circumstances. His communicational,
team leading and motivational skills makes people around him continuously exceed their
potential.
I have been blessed to have been able to work with Jerry, and consider him my mentor in
many skills, which are essential in succesfull management skillset. April 28, 2009
3rd Paavo S., IT Production Manager, NOKIA, Finland
worked directly with Jerry at Nokia
I enjoyed working together with Jerry Russell, as he is a real professional with a lot
of knowledge, skills, heart, and commitment. Jerry is extremely good and organized in
Project and Service Management. He has a strong willingness to get things done and pushes
himself and others to achieve higher goals. Jerry is used to overtime work, nighttime
meetings (due to time zones) and weekend emergency responses - and I never heard him
complain about any of these. At the same time, he understands how to establish a team and
to make people feel good about their job. Jerry has been handling even difficult employees
and customers always in a very respectful way without loosing track of the main
deliverables. Jerry is very independent and a very good coach for others. If I every get
another chance to get Jerry on my team - I would without hesitation, but with great joy.
April 28, 2009
3rd Thomas T., Line Manager Service and Repair Applications, Nokia BI
managed Jerry at Nokia
Jerry is a key person inour IT product and really dedicated to his work. He even replies
mails and phone calls during the night or participates meetings, which are scheduled for
very uncomfortable time for him. Also he can combines very well both IT and business
knowledge, and that creates really the success in modern IT area. April 28, 2009
3rd Antti T., Senior Project Manager, Nokia
worked indirectly for Jerry at Nokia
AMERICAS IT PRODUCTION MANAGER
Nokia Mobile Phones
I have worked for Jerry and I have worked with Jerry as a customer and would welcome the
opportunity to do both again.
As a member of the development team that Jerry managed I saw first hand his commitment to
quality, timely delivery of services and solutions. As a manager he maintained a team
structure that kept everyone on task while allowing us keep our own pace. He was an
advocate for the team to upper management and was always willing to step in and clear
obstacles that were impeding successful delivery of each project.
As a customer relying on Jerry to deliver solutions he kept me managed the project
professionally with exceptional quality.
Jerry has great interpersonal skills which give him an edge in negotiating with customers
he is working for and motivating employees working for him. It has been an honor and a
pleasure to work with him and I would welcome the opportunity to do so again. June 23,
2009
3rd Michael P., Application Developer, Nokia
worked directly with Jerry at Nokia
Jerry and I worked with tough deadlines and had the challenge of intertwined
responsibilities. We also had to share the same resources to achieve. This led to creative
ways of working. But more importantantlyimportantly it showed just how cooperatively he
worked with me. I still clearly see the time taken to ensure a joint decision and
execution.
Jerry is smart yet accommodating. The perfect teammate. You know can rely on him, and yet
you will get constructive feedback.
Jerry combines the technical and process knowledge with good old fashion common sense. In
a fast moving environment that common sense becomes a guiding light. February 21, 2008
3rd Abdi I., Service Manager, Nokia BI
worked directly with Jerry at Nokia
I have worked with Jerry over the past 5 years first as delivery manager and then as
service manager for a very large program. His work as a delivery manager was exemplary and
was key in having successful services delivered to the global business unit. He was
recommended by my management team and promoted to manage the services that he successfully
delivered. Jerry is a results-oriented, organized, analytical thinker and a team player
with good communication, strong work ethic and a skill set suited for international
business system delivery. I would have him on my team again without hesitation. March 5,
2007
3rd David M., Solution Manager, Delivery Solutions and Care, Nokia, Inc.
managed Jerry indirectly at Nokia
Highly recommend Jerry to any organization. Extensive experience with great customer
relationship skills. Effective in maintaining high service levels while controlling use
costs. December 18, 2005
2nd Cathy Clinkscale,
worked directly with Jerry at Nokia
Service Manager for NokiaUSA.com
Nokia Mobile Phones
Jerry is a very professional IT Manager with a broad range of experience creating,
deploying, and managing various facets of IT appliations and related infrastructure. Jerry
helped my team in bringing online11 new servers for 7 different applications. He has an
uncanny ability to understand every single small detail and how each action may impact
every other action, which was vital in allowing us to deploy with very minimal issues over
a two day period; this allowed for very minimal business continuity interruption and
little follow up actions needed for our team. Jerry would be an asset to any team or
organization. January 20, 2012
3rd Asa K., Sr. Project Manager and Team Lead, Nokia
worked with Jerry at Nokia Mobile Phones
As a key contributor to the Nokia website team, Jerry was knowledgeable in his field and
provided excellent technical solutions to address business needs. Jerry worked well with
the other members of the team and managed his staff effectively. Jerry would be an
excellent asset to any team he would be a part of and I would be excited to make him part
of my team again in the future. June 9, 2009
3rd Dale P., Retail Sales Director, Nokia Inc.
managed Jerry at Nokia
Having worked with Jerry for several years in Nokia IT, I must say that the level of
dedication, drive and persistance is amazing. Jerry is the guy you want in your team when
things get rough. April 28, 2009
3rd Pia M., Senior Manager, Nokia
worked with Jerry at Nokia
Jerry was the kind of manager every one would like to work for: professional, calm,
honest, straightforward. He trusted those who worked for him to do their jobs, he listened
and asked questions and didn't pretend to know things he didn't know. He advocated for the
team to upper management and kept us informed. April 28, 2009
3rd Pamela G., Oracle Database Administrator, Nokia
reported to Jerry at Nokia
Additional Information
Groups and Associations:
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American ITIL Join
BMC Remedy (ITSM) Worldwide Professionals Join
BMC/Remedy Action Request System Gurus Join
CBC Career Network Join
CEO/ CIO/COE/COO/CFO/Head/VP/ Director/President Level - Senior Leadership Group Join
CareerDFW Join
IT Employment Network Join
IT Service Management Forum Join
IT Specialist Group Join
ITIL v2 / v3 Service Management (ITSM) and ISO 20000 + Subgroups Join
ITSM (ITIL) Professionals Join
Mobil Oil Corp Alumni Join
Mobil Oil IT Alumni Join
Nokia Alumni Join
Nokia Global Careers Join
Project Manager Community - Best Group for Project Management Join
Remedy Skilled Professionals (RSP) Join
Remedy User and Enthusiasts Group Join
The Project Manager Network - #1 Group for Project Managers Join
University of Texas at Arlington-- College of Business BBA, BA and BS Alumni Join
Personal Information
Birthday:
March 16
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Jerry s connections
3rd Jerry Russell
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