Manager Project
Resume:
Email address
abo040@r.postjobfree.com
First Name Middle Last Name Suffix Maiden Name
Pamela J Bernard
N/A
Work Phone & Ext Toll Free Phone Fax Phone Home Phone
Cell Phone Pager Personal Web Site Address
Secondary E-mail
Address City, State
Zip
1022 Tamarack Drive Darien IL 60561
Month/Year Hired Month/Year Left Total Years with Company
Aug 1998 Apr 2002 4
Office Division Title
St. Charles Administration Manager
Country Other Employment Details
(Previous positions, duties, or fun info)
United States
In the AA Performance & Learning organization, I was an Instructional Design Manager and
focused a good amount of my time developing and maintaining the training program for SOAR
processes and technology as well as conducting our interpersonal skills training classes
such as Effective Presentations.
In my most current position, I was responsible for developing processes for our offshore
software testing function and managing the team's resources as well as developing
materials development processes and training programs for our globally-deployed systems.
Company Name Position
Company Web Site
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Company Size (employees) Est. Company Revenue Industry
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Do you hold any professional certifications?
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Other Current Employment Details
(Description of Position)
Birthday Marital Status Spouse's Name Anniversary
Jul 19 Married Tom Rak
Children's Names & Ages
Jacob Rak - 7
c Copyright Andersen Alumni Association 2012. All Rights Reserved.
PamBernardResume2009.doc
ATT7NATY.doc
Pamela J. Bernard
1022 Tamarack Drive 630-***-****
Darien, IL 60561 abo040@r.postjobfree.com
Objective
To use my instructional design and project management skills and my keen ability to make
the complex simpler to create learning solutions that are aligned with business strategies
and learning needs
Professional Experience
Baker & McKenzie Chicago, IL
GIS Project Support Center, ManagerJuly 2004April 2008
Global Financial Management Systems, Sr. TrainerFebruary 2003June 2004
Responsibilities included developing processes for software testing and training
functions and managing resources within those groups, and designing/developing/delivering
training for globally deployed software
Developed and implemented a quality assurance process aligned with our software
development cycle, provided guidance to project teams on this process, and hired and
managed off-shore software testers
Developed and implemented training development processes and materials templates,
provided guidance to project teams on this process, and hired and managed training staff
Designed, developed and delivered training programs for off-the-shelf applications
including Open Text Document Management System, Elite Enterprise, Carpe Diem, and Business
Objects; and for internally-developed applications for client/matter intake, conflict
searching, deals information, survey creation and results reporting, intranet site content
development, financial reporting, and work intake and workflow
Delivered training programs to global audiences consisting of webinar (Intercall and
WebEx) and instructor-led sessions, quick reference guides, participant guides, simple
online learning modules (Camtasia and Authorware), train-the-trainer sessions and
instructor outlines
Very effectively worked with Project Managers, Product Managers, Business Analysts, and
Developers to understand business and technical requirements and software functions
Involved in projects ranging in priority and complexity from regularly scheduled software
enhancements such as additional intranet content development functions to the highly
strategic and complex interfirm billing process and new business taxonomy, which affected
the majority of our global applications
KnowledgeAdvisors, Inc. Chicago, IL
ConsultantJune 2002October 2002
Responsibilities included developing and delivering a consultative selling workshop and
a return on learning investment workshop, and conducting system administration/report
training for the training evaluation system
Arthur Andersen Learning and Personal Growth
St. Charles, Illinois
Instructional Design ManagerApril 2000May 2002
Sr. Instructional Design ConsultantAugust 1998March 2000
Responsibilities included designing and developing learning solutions, developing and
managing project work plans, budgets, and schedules, coaching Instructional Design
Consultants, and course delivery
Primary area of focus as Sr. Instructional Design Consultant was designing and developing
instructional materials for software applications and interpersonal skills training
Primary role as Instructional Design Manager was that of project manager: wrote
proposals, oversaw design and development, created and managed budgets and work plans, and
secured resources
Worked with application developers and sales process sponsors to develop user reference
guides and an online learning resource for the firm s contact and sales opportunity
management system
Delivered a variety of interpersonal skills courses to global audiences; topics included
effective communication, presentations, facilitation, coaching, teaming, and time
management
Designed agendas and activities and secured speakers and content for specialist
conferences
Acted as staffing lead for my instructional design group by monitoring resource
availability and interacting with customers to determine high level project scope and
resource requirements
Acted as performance manager for four instructional designers; collaborated with them to
set goals, met frequently with them to discuss progress, and wrote performance reviews
Productivity Point International Inc. - Headquarters Hinsdale, Illinois
Product Development ManagerSeptember 1995August 1998
Responsibilities included overseeing the development and production of PPI course
material, planning development schedules, allocating resources to projects, and managing a
staff of 10 and a $1.6 million budget
Oversaw the creation and implementation of a new development process and a new product
format
Implemented a cross-training program which resulted in promotions from within, greater
versatility in project assignments, and an increase in number of projects completed by
internal resources
Worked closely with local offices to meet the training needs of their clients by
identifying project scope and providing resources to develop their custom courses
Productivity Point International Illinois Hinsdale, Illinois
Courseware Customization ManagerNovember 1993 - September 1995
Responsibilities included overseeing the development and production of courseware
customized to client specifications, managing the timeline and quality of each project,
and managing a full time staff of five
Reorganized the project management process by appointing point persons for each phase and
adding fields to the project database that more adequately described project scope and
timeline
Hired staff for these positions: developer, editor, administrative assistant, phone
support administrator
Designed and developed numerous custom instructor-led courses for large Chicago area
clients
Training SpecialistNovember 1991 - November 1993
Responsibilities included teaching standard and custom computer courses for Lotus
SmartSuite, Microsoft Office, Lotus Notes, Windows and OS/2 at PPI locations and client
sites
Appointed the OS/2 Product Leader to provide technical assistance and product data to
fellow trainers
Taught Lotus SmartSuite new product features at the 1992 Computer Training and Support
Conference
American College of Technology Bloomington, Illinois
InstructorApril 1991 - November 1991
Responsibilities included preparing lesson plans, and developing and grading hands-on
activities, homework assignments, and exams for the first two sessions of the Office
Computer Applications program
Zenith Data Systems Reston, Virginia
Marketing Support RepresentativeJuly 1989 - April 1991
Responsibilities included preparing and conducting hardware product demonstrations,
providing telephone and on-site support, and providing technical and sales assistance at
industry tradeshows
Loral/Rolm Mil-Spec Computers Annandale, Virginia
Technical Marketing EngineerMay 1987July 1989
Responsibilities included responding quickly and accurately to Defense Department
requests for price quotations, order status, and product information, and researching
hardware options for best configuration
LINX Corporation Alexandria, Virginia
Marketing Support RepresentativeJuly 1985May 1987
Responsibilities included demonstrating graphics software products to prospective
customers, developing and teaching software classes, providing telephone support, and
supervising administrative personnel
Education
Bachelor of Science, Communication Arts major/Public Administration minor, 1985
James Madison University, Harrisonburg, VA
Affiliations
Member, American Society of Training and Development
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