Customer Service High School
Resume:
Manuel Ramirez
Email: abo01l@r.postjobfree.com
Address:
City: Gainesville
State: FL
Zip: 32608
Country: USA
Phone: 786-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
I am currently in Santa Fe College pursuing an Associates in Science for Business, then transferring to University of Florida for a bachelors in Finances.
Educational Background:
High School Dipolma from Santa Fe College, Gainesville FL 1/2001 to 8/2012 (Business)
High School Dipolma from Miami Dade College, Gainesville FL 1/2001 to 10/2012
High School Dipolma from Mater Academy High School, Gainesville FL 1/2001 to 10/2012
Job History / Details:
Professional Summary
Customer Service Representative - Client Relations - Data Entry. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Motivated customer service specialist with a 1 year retail experience in a fast-paced, team-based environment. Manager who thrives in a dynamically changing environment while working as a team member and meeting all production deadlines. Enthusiastic Machinist who successfully applies vast knowledge of mechanics, shop mathematics, metal properties, layout and machining procedures.
Accomplishments
Customer Relations
Earned highest marks for customer satisfaction, company-wide.
Conflict Resolution
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Customer Service
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Handled guest complaints, maintaining a positive dining experience for all rest.
Skill Highlights
Multi-line phone usage
MS Windows proficient
Telephone inquiries specialist
Adaptive team player
Exceptional communication skills
Strong organizational skills
Listening skills
Fast learner
Strong client relations
Sharp problem solver
Professional Experience
March 2012 to August 2012
All Florida Paper Hialeah, FL
Customer Service Lead/ Account Receivable Input Lead
Organized weekly sales reports for the sales department to track product success. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Trained new employees by providing knowledge of specific store tasks and policies. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
August 2011 to February 2012
J&A Auto Repair Doral, Fl.
Head Diagnosis Mechanic
Welded, heat treated and repaired worn and damaged equipment. Measured instruments to verify compliance with precise specifications. Developed an effective preventative maintenance schedule for all shop equipment.
April 2009 to July 2011
Roma Supplies Miami, Fl.
Warehouse Manager
Fabricated tools, jigs and fixtures to meet manufacturing and engineering needs. Tracked shop cutting tool usage and sharpened and replaced cutting tools. Operated hand tools, drill presses, riveting machines and tap burners.
Lubricated parts and performed minor maintenance to improve machine function. Maintained logs, lists and files and promptly completed all necessary paperwork.
Academic Background
2012 Santa Fe College Gainesville, FL
Associate of Science Business- Finances
2011 Miami Dade College Hialeah, Fl
Associate of Science Business- Finances.
2011 Mater Academy High School Hialeah, FL
High School Diploma
References
Armando Caceres
All Florida Paper- Owner/ President
Kevin A. Lopez
All Florida Paper- Co-Worker/ Telecommunications Tech
Ana Maria Yee
Roma Supplies- Co-Worker/ Human Resources
Contact this candidate