Customer Service Sales

Gerald Brown

Email: *********@********.***

Address: *** **** ***** ******

City: Homestead

State: PA

Zip: 15120

Country: USA

Phone: 570-***-****

Skill Level: Experienced

Salary Range: 44

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Gerald R Brown (570) 709- 3164 * *********@********.***

311 East Ninth Avenue * Pittsburgh * Pennsylvania * 15120

Summary Of Qualifications: A Credit professional with nearly 10 years of progressively responsible experience in the Credit/Collection fields as a dependable proven team leader. A strong business background in accounts receivable for manufacturing and wholesale distributors, banking and finance industries. Experienced in all phases of credit evaluation, deduction management, collection issues, and customer service.

Professional Experience

PNC Bank, Pittsburgh, Pennsylvania November 2009 - May 2010

Financial Sales Consultant 26000 plus bonus

Responsible for growth within a team of professionals at PNCs National Financial Services Center. Daily Sales skills: Analytical and relationship building skills accompanied with a High level of customer contact, Identify financial needs and recommend PNC financial products with customer resolution and concerns being the objective .

Sales YTD ranking as of May 5, 2010 ninth and QTD second within a department of fifty plus sales professionals Directly assisted in the conversion from National City customer accounts to PNC Directly improved the Customer Service resolution time and financial needs

Keystone Automotive Operations Inc, Exeter, Pennsylvania June 2005 February 2007

Driver 48000 annually

Responsible for the daily delivery of automobile parts to businesses located in the New York and New Jersey areas.

Other responsibilities included time management, customer service, and accounts receivable issues.

RCN Corporation, Wilkes-Barre, Pennsylvania April 2003 - August 2004

24000 annually

Responsible for a multi-million dollar portfolio in the telecommunications industry. Manage the collection and account activity concentrated in the East coast market.

Directly assisted in the conversion of the accounts receivable system software package.

Decreased monthly and quarterly delinquency through account reconciliation and extensive collection activity

Amerada Hess Corporation, Woodbridge, New Jersey October 2001 - May2002

Credit Analyst 51000 annually

Responsible for a $200 million portfolio of crude oil products to the east coast market. Manage the collection and account credit control activity for approximately 750 accounts through credit risk and financial evaluations, investigations, and approvals on existing customers.

Proposed a new reference verification process which would increase application turnaround time.

Granting of credit with a $50k line of credit approval through Dunn Bradstreet reports, financial statement analysis, credit bureau's, trade/bank references and secured letters of credit.

Authorized to approve credit extensions up to 100k above current limit on existing customers.

Report to management the condition of the credit overview days in arrears.

Account reconciliation through deduction management on current aged receivables.

Goodman Midwest, St. Louis, Missouri October 1999 August 2001

Senior Credit Manager 44000 annually

Responsible for managing a $40 million portfolio of HVAC sales. Supervise a staff of three/four in the credit department, along with: all credit decisions for 14 branches with regards to sales order validations and collection issues.

Improved DSO by 13 days and reduced the over 90 day A/R aging by 20%.

Credit analysis/approval of new and existing commercial open lines of credit with a 20k line of approval.

General Ledger exposure consisted of cash receivables, daily deposits, taxes, PL write-off's, service charges, and cash discounts.

Report directly to Senior Management on the quality and condition of the aged

receivables, by designing and presenting an A/R trial balance report.

Improved cash application process and reduced amount of customer charge backs.

Assisted in the enhancement of the warranty deduction process and increased cash flow of Third Party collection accounts.

Dana Perfumes Corporation, Mountaintop, PA May 1998 June 1999

Credit/Collection Analyst 28000 annually

Responsibilities included determining credit worthiness of major retail chain and department stores, reconciliation of both domestic and export accounts through deduction management, outsourcing to third party collection agencies, both weekly and monthly cash forecasting, prepare quarterly receivable schedules and collection of assigned accounts.

Increased both monthly and quarterly report analysis by 1.5 days through initiating a reporting program with the MIS department.

Granting credit extensions up to 500k above current credit limit on existing customers.

Prepare, review, analyze, and submit weekly and monthly A/R cash flow, weekly invoice roll-forwards and month end receivable analysis to the Director of Credit.

ONBANK Corporation, Syracuse, NY March 1996 May 1998

Franklin First Savings, Wilkes-Barre, PA 27000 annually

Senior Collection Agent

Solely responsible for over $100 million portfolio of leased automobiles, both commercial and consumer, mainly concentrated in the Northeastern and Central Pennsylvania.

Reduced monthly delinquency forecast by averaging $150k under budget, per month, through extensive delinquency control.

Other responsibilities included establishing and monitoring monthly delinquency goals and objectives, charge-off control, deficiency balances, training of junior collectors and insurance tracking.

Regency Consumer Discount Company, West Pittston, PA March 1993 March 1996

Senior Assistant Branch Manager 22000 annually

Responsibilities included but not limited to; all aspects of delinquency control, analysis and approval of loan applications, determine and track monthly goals, dealer calls and solicitation.

Increased branch growth by 11 % through developing dealer solicitation, subprime automotive program, with local area automotive dealerships.

Accountable for the planning, organizing, directing, and controlling of all phases of branch operations.

Education and Training

Bachelor of Science, Wilkes University, Business Administration and Marketing, Wilkes-Barre, PA

Credit Business Associate (CBA), National Association of Credit Management, St. Louis, MO - received 3/01

Credit Business Fellow (CBF), National Association of Credit Management, Columbia, MD, currently pursuing

Technical Experience: Knowledgeable of AS 400 SAP, J.D. Edwards, Prophecy 21, MAS/90 system software packages and proficient in an Microsoft office environment.

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