Customer Service Quality Assurance

Maggie M. Shelly

**** * ******** **** **

Croswell, MI 48422

Home Phone Number: 810-***-****

Email: ******.*******@*****.***

HIGHLIGHTS OF QUALIFICATIONS

. 15 years CAD experience-Microstation and AutoCAD

. Instructed AutoCAD and Manual Drafting-3 years

. Self-motivated, dependable, and diverse team player

. Exceptional attention to detail, organizational and presentation

skills

EXPERIENCE

Technical

. Accurately prepared detailed drawings of architectural, structural,

civil, mechanical, and electrical drawings according to

specifications/standards

. Analyzed technical data, designs, and rough engineering sketches-

ensuring constructability, practicality, and maintainability

. Developed statements of work, bid schedules, and government cost

estimates

Training/Supervision

. Trained over 500 multi-service students annually in manual and

automated drafting, developed new student guides to incorporate

software upgrades

. Manager of training records, safety program, and hazardous material

programs

. Supervised 3 military personnel, prioritized and executed weekly work

schedules

Organization & Customer Service

. Pioneered electronic filing system for as-built & project drawings for

over 2000 facilities, reducing customer requests wait time by half

. Single-point customer support for 8 contracts valued at more than $4.7

million

. Coordinate projects with facility managers and other affected base

organizations

EMPLOYMENT HISTORY

2005-2009 Electrical Distribution Designer Nevada Power

Company

2004-2005 Engineering Technician-GIS Tech. Vandenberg AFB, CA, USAF

2000-2004 Instructor-Manual Drafting & AutoCAD Fort Leonard Wood, MO,

USAF

1997-2000 Quality Assurance Eval./Supervisor Charleston AFB, SC, USAF

1994-1997 Drafter/Surveyor Hickam AFB, HI, USAF

EDUCATION AND TRAINING

Engineering Assistant Specialist Technical Training, 1994, 72 Days

Civil Engineer Management Course, 2001, 80 Hrs.

Construction Surveying, 2001, 80 Hrs. -- Engineering Design, Oct 2001, 80

Hrs

A.S. Degree, Construction Technology - Community College of the Air Force,

1999

A.S. Degree, Construction Management - Park University, 2003

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