Customer Service Sql Server

ZAREEDA KHAN

** ******* *******, ***** *********, 08902

Phone: 347-***-****

****.******@*****.***

EDUCATION

DeVry University – North Brunswick, New Jersey

Bachelor of Science in Network & Communications Management June 2012

Graduated “Cum Laude”

SENIOR PROJECT

Converged Technologies Feb 2012

Research/Business Consultant

• Researched different components of Network Management System & FCAPS Model

• Reviewed and edited group presentations and all other group documents

• Documented group meetings and meetings with client

• Prepared brochures and business cards of group members

• Senior Project Award recipient

• Innovation and Impact Award recipient (Dec. 2012)

SKILLS

Business: Management, Customer Service, Interpersonal Skills, Multi-tasking

Technical: Cisco Systems (Routers, Switches and ASA, NAT, VLSM, EIGRP, OSPF, RIP/RIPv2,

LAN/WAN/WLAN, VoIP (QoS)), LINUX/UNIX. Microsoft Office (Word, Excel, Access,

PowerPoint), Transact-SQL, MS SQL 2008 with knowledge in SQL Server Reporting Services

(SSRS), SQL Server Integration Services (SSIS) and SQL Server Analysis Service (SSAS), 125

wpm typewriting.

WORK

EXPERIENCE DeVry University, North Brunswick, New Jersey May 2011 – June 2012

Student Tutor / Front Desk Receptionist, Registrar Office

• Tutor in English Language, Humanities and Critical Thinking

• Assist Professor in the classroom and helping new students navigate course shell

• Answer and direct phone calls to the appropriate departments in Registrar’s Office

• Assist callers/students in accessing transcripts and enrollment verification request forms and

other related online information

• Update records

R. L. Kawaja & Associates, Charlestown, Federation of St. Kitts-Nevis. Nov 1998 - Nov

2010

Legal Clerk/Administrative Assistant

• Organized and maintained a Central Filing system

• Prepared Legal Documents (Bills of Sale, Memorandum of Mortgages etc.)

• Filed and served Court documents to relevant parties

• Collection on behalf of clients

• Performed Searches at the Court and also at the Local and Offshore Companies Registry

• Incorporated Local and Offshore Companies

• Prepared and filed annual returns for Local and Offshore companies

• Filed Monthly Social Security Levy for all employees, Income tax and annual Business Registration Licenses for Law office

• Performed collections functions on behalf of clients

• Performed all functions for accounts payable, accounts receivable and payroll

• Conducted accounting functions for office and personal accounts of Principal, Reginald Kawaja

• Signatory on all office accounts

COMMUNITY/

RECREATION DeVry Toastmasters Club, Golden Key Honor Society

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