Customer Service Manager

Ching-Wu “Victoria”Ng

**** ** ****** **** **** Pullman WA 99163 . abnzo8@r.postjobfree.com . 206-***-****

Objective

Looking for an working opportunity in a hospitality company to develop practical skills and working

experience.

Education

Bachelor Degree in Hospitality Business Management December 2012

Washington State University-Pullman

Associate of Arts Degree December 2010

Edmonds Community College-Lynwood, WA

• Relevant Coursework: Introduction of Hospitality Business

Work Experience

Food Coordinator Match to December 2012

Northside Café at Washington State University

• Demonstrated food production and customer service

Restaurant Trainee May 2012 to August 2012

Bistro on the Mile at Holiday Inn Golden Mile Hong Kong

•

• Made reservations and took orders • Recorded daily logs

• Demonstrated customer service • Participated meetings

Food Coordinator July 2005 to August 2005

Summer Job Experience Program

Hong Kong Young Women’s Christian Association

•

• Managed food production • Planned schedules

• Demonstrated customer service

• Participated meetings

Leadership

International Peer Mentor August 2011 to December 2011

Washington State University International Student Program

•

• •

Directed students through orientation Planned activities throughout the

• semester

Participated in programming programs

Secretary of Liberal Society September 2006 to July 2006

The Church of Christ in China Kei Keep Secondary School

• Studied current social affairs

• Planned and guided field trips for 15 students

Volunteer Experience

Youth Volunteer August 2005 to December 2007

Hong Kong Young Women’s Christian Association

• Participated in elders caring program

• Promoted family development

Honors

International Transfer Academic Award January 2010 to Present

Washington State University

Language Skills

Fluent in Chinese and Cantonese

Certifications

• 09-Servsafe Food Protection Manager Certification

• Washington Alcohol Server- MAST Class 12/13 Permits

• Cvent Supplier Network Certificate of Excellence

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