Manager Customer Service

ALEXIS R. JONES

*** **** *********, ** *****

(**5)538 - 0751

******@*****.***

OBJECTIVE

To obtain an Administrative position utilizing my computer skills and organizational skills.

EDUCATION

Bachelor of Arts in Business Administration Present

American InterContinental University Hoffman Estates, IL

Concentration: Business / Marketing

Expected Graduation: March 2010

PROFESSIONAL SKILLS

Clerical Functions

Performed data entry to update records, documents, and other correspondences

Filed documents in alphabetical and alphanumeric sequence

Copied documents to be distributed to office staff members

Handled incoming and outgoing mailings

Multitasked and worked efficiently answering phones while using the computer, handling customers inquiries and statistics reports.

Customer Service

Handled customer inquiries and complaints in a professional manner

Answered calls and directed callers to appropriate individual or department

Provided Technical expertise to customers concerns by addressing their needs and informing them of the latest Technology.

Leadership Skills

Provided superior assistance to Managers by delegating assignments, task, and projects in the technical field.

Navigated drivers to their destination for the drop off of packages through the use of, Computer programs and websites like Map Quest, Power point, and the latest navigation technology.

Ensured prompt and accurate delivery as QA manager

COMPUTER SKILLS

Cisco 1

Word

PowerPoint

Excel

Ten Key

EMPLOYMENT

04/2003 to 08/2008 Operator/Manager-FedEx Ground Homewood, AL

10/2005 to 04/2007 Clerk-Luth Research Firm San Diego, CA

10/2004 to 05/2005 Interviewer-The Parker Group Birmingham, AL

7/2011 to 12/2011 General Inspector U.S. Marines, Oceanside,CA

2/2012 to Present Assistant Payroll /Logistics Manager Heart Gifts, Online

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