Customer Service Sales

Location:

Posted:

January 17, 2013

Christy L. Mackey

Objective To obtain a position with a reputable company that will utilize my skills to create a successful work

environment.

E xperience 09/2011 to 10/2012 The Palmer Group/Equifax W Des Moines, IA

Verification Specialist

• Assisting with Verification of Employment and Salary via phone, fax and email

• Auditing received documents for compliance and completion

• Training new hires for outbound calls and processing.

11/2008-08/2009 I Wireless Urbandale, IA

Customer Service Representative

• Maintained customer accounts by recording information/inbound sales

• Assisted with opening new accounts for pre-paid/contract cell phone service, plan changes, billing

disputes, coverage issues and technical support

• Trained new hires for inbound calls and procedures

08/2007-02/2009 West at home Omaha, NE

Work at home agent

• Provided excellent customer service to wireless customers

• Assisted with activations, plan changes, billing disputes, orders and upgrades

• Dedicated to work for high sales and add-on averages.

10/2000-01/2002 Discount Development Services/BB Chicago, IL

Member Service Representative

• Handled inbound telephone inquiries from customers regarding healthcare discount plans

• Resolved complaints from customers and healthcare providers

• Trained new hires for inbound/outbound calls and procedures

Education

Chula Vista Adult School: H igh school diploma 4.0

Regional Occupation Program: a rea of concentration: Graphic Arts

•

Summary Skilled at learning new concepts quickly and working well under pressure.

• Strong customer service and training background combined with excellent communication

skills.

• Proficient in Windows, Microsoft Products and the use of the internet software and search

engines.

• Typing: 30-45 WPM Data Entry: 6,000+ KPM

References: Upon Request

406 North James St Grimes, IA 50111 515- 650 -0035

Christy L. Mackey