Software Active Directory
Resume:
DONTA TAYLOR
*************@*****.***
Upper Marlboro, md 20772
I am an Information technology profession with over 5 years in the Desktop Support environment.
EDUCATION & CERTIFICATIONS
B.S. (Computer Science/Information Systems), Johnson C. Smith University, 2004
Network + certification, 2009
Microsoft Certified Professional (Server 2008 Active Directory)
Microsoft Certified Professional (Configuring Server 2008 Network Infrastructure)
EXPERIENCE
Insight Global July 2012 to Present Virtual Desktop Administrator
• Support various IT functions for NGA client at NCE campus.
• Support operations of company automated systems, related to computer and network hardware,
software, telephone systems and data communications. Provide support to local and remote
locations.
• Support users in a VDI citrix environment. Support 100+ Remote Users. Packaged new updated
application software.
• Troubleshoot all network and local printer problems, and area network access problems.
• Managed accounts and security management of active directory, user profiles, user account
policies.
• Manage users, groups, and computers within windows server 2003/2008.
• Assist user’s with setting up PKI certs within MS exchange 2010
• Perform Windows 2003, 2000, NT and exchange user account creation and troubleshooting.
Provide server, PC and network hardware/software break-fix, setup and configuration.
• Set up users MS exchange email accounts, create .pst files, and maintain daily calendars etc.
• Collaboration with other teams to achieve full system functionality for installations of
systems.
• Technical understanding of Windows XP, windows 7 and microsoft office applications.
• Ability to prioritize time and efforts in busy work environment.
Enterprise Management Solutions Inc. September 2010 to July 2012. System Administrator
• Supported IT functions for government client (NAVY).
• Support users in a VDI citrix environment
• Perform user account creation, deletions, and configuration within active directory.
• Manage users, groups, and computers within windows server 2003/2008.
• Provide support within MS exchange 2007 mail systems operations.
• Handle all hardware rollouts, replace all old pc's, build an image for training class using
ghost image.
• Set up users MS exchange email accounts, create .pst files, and maintain daily calendars etc.
• Identify, diagnose, and resolve, for users, tier two problems with computer software and
hardware, network and web related issues, and new computer technology in a call center
environment.
• Install and maintain virus protection software and virus definitions. Perform user account
management -- add, delete, and changes. Install citrix client as mandatory updates for new image
build rollouts.
• Assist in the testing and deployment of new network hardware and software solutions. Update all
systems as required.
• Diagnose and resolve end-user network or local printer problems, PC hardware and mainframe
problems, e-mail, internet, dial-in and local-area network access problems.
• Coordinate the timely repair of PC computer equipment covered by third-party vendor
maintenance agreements.
• Perform minor desktop hardware repairs for PC computer equipment and peripherals that are not
covered by third-party vendor maintenance agreements.
• Support and install local area network cabling systems and equipment such as: network interface
cards, hubs, and switches.
• Assist network administrators in creating materials for end-user frequently asked questions
(FAQs).
Applied Information Sciences, Inc., August 2009 to September 2010. Helpdesk Technician
• Provide IT support for the Office of the Secretary of Defense (Policy) customers via the phone, or
desk side assistance.
• Check the status of VIP and front office regarding any IT related concerns.
• Consult with hardware, network, and exchange teams to make sure all users are working to the
best of their ability.
• Prepare travel equipment for users to access when working at offsite locations.
• Complete new user setups for new customers within the policy department.
• Install webcam user’s workstations.
• Configure and troubleshoot tanberg devices.
• Assist with any office relocation projects for the policy department.
• Assist with newly prepared images during test and beta phases.
• Set up user’s accounts on blackberry devices.
• Troubleshoot other network issues with blackberry concerning connectivity problems, wiping
devises etc.
• Troubleshoot xerox, and HP laserjet printers as well as scanners for the policy department.
• Troubleshoot numerous of printer problems dealing with the hardware and software of printers.
• Effectively explain hardware issues so that printers and scanners may be replaced.
General Dynamics Information Technology, September 2007 to August 2009. Various
Manage and record all calls, and emails through remedy ticket system.
Distribute tickets within remedy to help desk team members.
Update and make any changes within remedy ticket prior to ticket being closed.
Provide phone and help-desk support for 3500 local and off-site users.
Assist in the administration of e-mail systems.
Used active directory to create users and execute computers to the domain.
Assisting users in operating and troubleshooting microsoft office.
Creating multiple distribution lists, public and personal folders.
Provide customer support to properly maintain MS exchange mail systems operations.
Provide customers with assistant using remote desktop connection from offsite locations.
.
Install and configure workstations and laptops and required to re-image computers with the
current desktop and join computer to the domain.
Assist with the installation, configuration, and upgrade of computer hardware and software.
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend
solutions.
Participates in special projects as required, and work under limited supervision.
Network Support Technician II, January 2007 to September 2007
Monitors and responds to hardware and software problems utilizing a variety of hardware and
software testing tools and techniques.
Installs and configures network hardware and software.
Provides technical support and training to end-users.
Administers network security; backs up file server data/disks; troubleshoots and corrects
malfunctions using specialized test and diagnostic equipment.
Provides minor to moderately complex server maintenance.
Make recommendations for improvements or modifications to correct problems. Provide
operation/maintenance instructions to customer personnel. Perform preventative maintenance.
Participates in special projects as required, and work under limited supervision.
Contact this candidate