Customer Service Real Estate
Resume:
Don L.V. Wanek
Lake Oswego, OR *****
abnzj3@r.postjobfree.com
PROFESSIONAL PROFILE
Driven professional with over 15 years project development experience and 5+ in project management with
broad based Financial Services, Personnel Management, Customer Services and Compliance.
• Financial Regulatory Compliance Investigations and Reporting, Financial Fraud Transaction
Detection and Escalation
• Principle Compliance Officer operated independently at multiple locations for physical review,
personnel oversight and audit purposes, liaison with front-line operators to high-level
Commanders/Managers, hand picked to operate independently in multiple overseas locations on classified
operations and training
• Developed and drove multiple market development projects and worked as team lead to develop
strategies for mission success
• Conducted numerous investigations related to reported State, NASD and SEC reported violations,
branch audits and supervision of Registered Representatives and relevant support staff
• Technically trained with background in Financial Services Operations and Regulatory
Compliance
• Fundamental skills in Market Development and Sales Cycle, Operations and Product
Management
PROFESSIONAL EXPERIENCE
US Navy Reserve Dec
05-Present
Expeditionary Warfare Intelligence Specialist /Lead Chief Petty Officer
• Responsible for 23 Enlisted Sailors providing training and operational readiness
• Provide HUMINT (Human Intelligence) screening and training to NEIC Unit sailors and security
oversight training
• Streamline management and task completion of unit members to accomplish unit goals in an
efficient and cost effective manner utilizing and optimizing the NEIC SharePoint Portal
US Navy Mar
12-Oct 12
Special Security Representative
• Report and Liaison between regional Special Security Officers and unit Special Security
Representatives and develop and conduct Annual Security Oversight training to region
• Provide security training, guidance and support to over 132 Naval Intelligence personnel and
support staff
• Facilitate movement and access of regional members from current IOF to newly constructed
Sensitive Compartmented Information Facility (SCIF) ensuring construction deadlines/guidelines
monitored and liaison with involved representatives to include: site managers, operations managers and
licensing authorities
US Navy Jun
10-Nov 11
HUMINT Collector
• Conducted support operations to the US Defense Attaché Office in Malta during Operation
Unified Protector
• Worked with regional NCIS Agents to provide support to ongoing Force Protection and Counter
Intelligence (CI) collection efforts
• Completed NATO HUMINT Standardization Course and developed liaison opportunities between
NATO HUMINT Center of Excellence and parent command
US Navy Dec
08-Dec 09
Weapons Intelligence Analyst
Mosul, Iraq
• Conducted sensitive site analysis of IED incidents to obtain physical and photographic evidence /
battlefield forensics and produced detailed intelligence reporting and evidence submission within a 24 hour
time period in conjunction with local security forces
• Provided command level daily reports and weekly intelligence briefing on currently IED activity
and trends in area of operations (AO)
• Trained, on a weekly basis, 5-8 Iraqi Police Officers and Iraqi Army personnel on counter IED
investigation techniques
Invitrogen Corp / Cascade Biologics Nov
06-Dec 08
Market Development Associate
• Refined communication techniques to obtain voice of customer for quality purposes and
marketing research
• Develop collateral marketing material; Eblast content, web driven lead generation, flyers,
brochures, trade-booth displays
• Web page optimization included: Copy, Images, Google Ad Word refinement and order flow to
increase online traffic and revenue production
Ranstad North America, LCP Mar
06-Feb 07
Financial Fraud Detection / Customer Service Representative Trainer and Supervisor
• Worked in a high volume call center handling sensitive financial data managing fraud detection
for several major telecommunication companies
• Primary role involves using proprietary software for fraud prevention
• Detection and resolution of customer billing complaints and account issues
Windermere Baldwin Proper Apr 02-Mar
06
Real Estate Broker
• Primary market in Real Estate Developers and Investors
• Assist clients in all aspects of the purchase and/or selling of properties
Aames Home Loan / Gateway Financial Services Feb 03-
Apr 05
Loan Officer
• Originated purchase and refinance home mortgage loans through active networking and
telemarketing
• Main focus on Sub-Prime and Real Estate Investor market while maintaining an average of 9-14
loan files on a monthly basis
Phillips & Company Securities, Inc Mar
99-Dec 01
Stock Broker
• Acted as a Registered Representative, managing a book of clients with an asset value exceeding
$20M
• Monthly numbers averaged; 8+ New Household Accounts, 250K New Money
Compliance Officer
• Supervisor with both Compliance and Operations responsibilities
• Risk management of 50 Registered Representatives, over 3000 clients and 10 Operational staff
• Maintained the company’s outstanding compliance record under established SEC, NASD and 50
State Regulatory Agency guidelines
• Designed data management software functions that reduced compliance review times by greater
than 75%
EDUCATION / CERTIFICATES
George Fox University, B.S.
Cochise College, Associate of Applied Science – 2012
Operational Intelligence
Concentration in Human Intelligence Collection
Certificates
• Department of Defense Strategic De-briefer (CAT III)
• NATO HUMINT Collection Course
• Marine Air-Ground Task Force Tactical De-briefer
• Non-Compliant Boarding – Visit, Board, Search and Seizure
• Advanced Security Reaction Force
• DoD SCI Security Officials Course
• Expeditionary Warfare Intelligence Specialist
• Joint Weapons Intelligence Course
Contact this candidate