Customer Service Manager
Resume:
Jeffrey M. Hutton
**** ******** ****, *******, ** 52003
***********@*****.***
____________________________________________________________________________
Summary
Professional
20 years of experience in all aspects of business/franchise ownership, operations and management
Strong business acumen with excellent leadership, organizational and communication skills
Professional & personable with exceptional customer service and problem solving skills
Ability to understand and interpret financial documents and reports
Technical
Class A Commercial Drivers’ License (K01-68-3175) with air brakes, hazmat & tanker endorsement and
perfect driving record
Skilled in performing tasks related to the maintenance and repair of buildings, facilities, equipment,
plumbing/sanitation, water, aircraft, airfield lighting, lawn care, grounds, etc.
Thorough knowledge of the methods, practices, tools and materials used in a variety of building,
facilities, equipment and grounds maintenance and repair activities
Wide knowledge of safety procedures in performing driving, maintenance & materials handling tasks
Ability to interpret documents and implement plans related to technical manuals and safety rules
Experience
HURST Logistics
PRIME, Inc.
Company Driver ~ 07/09/12 - Present
Drive trucks with capacities greater than 3 tons, including tractor-trailer combinations, to transport and
deliver products and materials regionally and OTR.
Communicate with Driver Manager to ensure efficient transport and delivery.
Conduct pre- and post-trip inspections of vehicle to ensure that mechanical, safety and emergency
equipment is in good working order.
• Operate equipment, such as truck cab computers, CB radios and telephones, to exchange necessary
information with bases, supervisors, or other drivers.
• Collect delivery instructions from appropriate sources, verifying instructions and routes and
effectively maintain all data and logs in accordance with company, state and federal regulations.
Deliver and unload products using equipment including tractor trailer, ramps, lift gates & pallet jacks.
Adhere to strict time table for pick up and drop off of loads.
Maintain safe vehicle and conditions in compliance with company and highway regulations.
J & L Enterprises, Inc.
Franchise President/Owner ~ 9/15/93 – 12/28/2012
Successfully owned, operated and managed three Dairy Queens, a Quiznos and a pizza franchise
exceeding $2 million in annual sales.
Performed as Operational Manager of all locations; responsible for all aspects of business operations
including: customer service, recruiting and staffing, training and development of staff, marketing and
promotion, technical operations, and administration and finance.
Developed business plans and financing models and secured start-up and operational financing.
Maximized profitability by establishing operating guidelines and requirements for sales growth, food
cost, labor, and controllable costs.
Coordinated and implemented current operations strategic plans, initiatives and store marketing in a
profitable and timely manner.
Maintained and repaired buildings, facilities, grounds and equipment in full working order including the
cleaning and maintenance of equipment such as ovens, fryers, freezers, air conditioning units, etc.
Drove box truck to deliver supplies and product between locations, transport product for catering events
and to make special deliveries.
Hutton & Hutton Lawn Care
Owner ~ 4/1/03 - 10/01/2011
Performed office duties involved in running a small lawn care business including: accounting,
billing, customer service, sales and marketing
Planned and arranged work schedule and established work priorities for crew.
Mowed and Aerated lawns by operating equipment and vehicles associated with ground
maintenance.
Maintained and repaired lawn care and snow removal equipment and vehicles by fueling, maintaining
proper oil levels, sharpening/replacing worn or damaged blades, etc.
Off season snow removal- cleared snow and de-iced walkways, driveways and parking areas using
motorized equipment including snow blowers and light duty trucks with snow blades.
The Boeing Company
Aviation Sheet Metal Mechanic ~ 04/15/89 - 09/15/94
Responsible for the installation, repair, fabrication, modification, and maintenance of various sheet metal
parts, items, and assemblies of aircraft components while adhering to all safety policies.
Led others as part of a team providing/coordinating on-the-job training, giving feedback and assisting in
the completion of tasks.
Performed tasks of reworking, repairing, fabricating and installing complex internal and external aircraft
structural assemblies.
Handled responsibilities of performing checks, removing components and carrying out inspections
according to specifications, processes and procedures to ensure FAA compliance.
Utilized tools and equipment required in the sheet metal trade and familiar with basic shop mathematics
and principles.
United States Air Force
Aircraft Structure Repair Specialist - 42755 ~ 5/13/85 to 2/15/89
Troubleshot malfunctions in aircraft structure, landing gear, flight surfaces and controls, anti-icing,
engines, auxiliary power unit, and ventilation & heating systems.
Responsible for repairs, replacing, and rebuilding aircraft structures such as wings and fuselage, and
functional components including rigging, surface controls, and plumbing and hydraulic units, using
hand tools, power tools, machines, and equipment such as shears, sheet metal brake, welding
equipment, rivet gun and drills.
Read and interpreted manufactures and aircraft maintenance manuals, service bulletins, technical data,
engineering data, and other specifications to determine feasibility and method of repairing/replacing
malfunctioning or damaged components.
Performed scheduled maintenance inspections in accordance with requirements.
Obtained A&P License.
Education & Training
Hempstead High School, Dubuque, IA, Diploma ~ 1984
United States Air Force ~ 1985 – 1989
United States National Guard ~ 1989 – 1993
Corporate Safety Compliance, Inc., Maize, KS – Commercial Driver’s License Training, Certificate of
Completion ~ December, 2011
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