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Customer Service Manager

Location:
Davenport, IA
Salary:
40,000
Posted:
January 17, 2013

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Resume:

Jeffrey M. Hutton

**** ******** ****, *******, ** 52003

abnzha@r.postjobfree.com

316-***-****

____________________________________________________________________________

Summary

Professional

20 years of experience in all aspects of business/franchise ownership, operations and management

Strong business acumen with excellent leadership, organizational and communication skills

Professional & personable with exceptional customer service and problem solving skills

Ability to understand and interpret financial documents and reports

Technical

Class A Commercial Drivers’ License (K01-68-3175) with air brakes, hazmat & tanker endorsement and

perfect driving record

Skilled in performing tasks related to the maintenance and repair of buildings, facilities, equipment,

plumbing/sanitation, water, aircraft, airfield lighting, lawn care, grounds, etc.

Thorough knowledge of the methods, practices, tools and materials used in a variety of building,

facilities, equipment and grounds maintenance and repair activities

Wide knowledge of safety procedures in performing driving, maintenance & materials handling tasks

Ability to interpret documents and implement plans related to technical manuals and safety rules

Experience

HURST Logistics

PRIME, Inc.

Company Driver ~ 07/09/12 - Present

Drive trucks with capacities greater than 3 tons, including tractor-trailer combinations, to transport and

deliver products and materials regionally and OTR.

Communicate with Driver Manager to ensure efficient transport and delivery.

Conduct pre- and post-trip inspections of vehicle to ensure that mechanical, safety and emergency

equipment is in good working order.

• Operate equipment, such as truck cab computers, CB radios and telephones, to exchange necessary

information with bases, supervisors, or other drivers.

• Collect delivery instructions from appropriate sources, verifying instructions and routes and

effectively maintain all data and logs in accordance with company, state and federal regulations.

Deliver and unload products using equipment including tractor trailer, ramps, lift gates & pallet jacks.

Adhere to strict time table for pick up and drop off of loads.

Maintain safe vehicle and conditions in compliance with company and highway regulations.

J & L Enterprises, Inc.

Franchise President/Owner ~ 9/15/93 – 12/28/2012

Successfully owned, operated and managed three Dairy Queens, a Quiznos and a pizza franchise

exceeding $2 million in annual sales.

Performed as Operational Manager of all locations; responsible for all aspects of business operations

including: customer service, recruiting and staffing, training and development of staff, marketing and

promotion, technical operations, and administration and finance.

Developed business plans and financing models and secured start-up and operational financing.

Maximized profitability by establishing operating guidelines and requirements for sales growth, food

cost, labor, and controllable costs.

Coordinated and implemented current operations strategic plans, initiatives and store marketing in a

profitable and timely manner.

Maintained and repaired buildings, facilities, grounds and equipment in full working order including the

cleaning and maintenance of equipment such as ovens, fryers, freezers, air conditioning units, etc.

Drove box truck to deliver supplies and product between locations, transport product for catering events

and to make special deliveries.

Hutton & Hutton Lawn Care

Owner ~ 4/1/03 - 10/01/2011

Performed office duties involved in running a small lawn care business including: accounting,

billing, customer service, sales and marketing

Planned and arranged work schedule and established work priorities for crew.

Mowed and Aerated lawns by operating equipment and vehicles associated with ground

maintenance.

Maintained and repaired lawn care and snow removal equipment and vehicles by fueling, maintaining

proper oil levels, sharpening/replacing worn or damaged blades, etc.

Off season snow removal- cleared snow and de-iced walkways, driveways and parking areas using

motorized equipment including snow blowers and light duty trucks with snow blades.

The Boeing Company

Aviation Sheet Metal Mechanic ~ 04/15/89 - 09/15/94

Responsible for the installation, repair, fabrication, modification, and maintenance of various sheet metal

parts, items, and assemblies of aircraft components while adhering to all safety policies.

Led others as part of a team providing/coordinating on-the-job training, giving feedback and assisting in

the completion of tasks.

Performed tasks of reworking, repairing, fabricating and installing complex internal and external aircraft

structural assemblies.

Handled responsibilities of performing checks, removing components and carrying out inspections

according to specifications, processes and procedures to ensure FAA compliance.

Utilized tools and equipment required in the sheet metal trade and familiar with basic shop mathematics

and principles.

United States Air Force

Aircraft Structure Repair Specialist - 42755 ~ 5/13/85 to 2/15/89

Troubleshot malfunctions in aircraft structure, landing gear, flight surfaces and controls, anti-icing,

engines, auxiliary power unit, and ventilation & heating systems.

Responsible for repairs, replacing, and rebuilding aircraft structures such as wings and fuselage, and

functional components including rigging, surface controls, and plumbing and hydraulic units, using

hand tools, power tools, machines, and equipment such as shears, sheet metal brake, welding

equipment, rivet gun and drills.

Read and interpreted manufactures and aircraft maintenance manuals, service bulletins, technical data,

engineering data, and other specifications to determine feasibility and method of repairing/replacing

malfunctioning or damaged components.

Performed scheduled maintenance inspections in accordance with requirements.

Obtained A&P License.

Education & Training

Hempstead High School, Dubuque, IA, Diploma ~ 1984

United States Air Force ~ 1985 – 1989

United States National Guard ~ 1989 – 1993

Corporate Safety Compliance, Inc., Maize, KS – Commercial Driver’s License Training, Certificate of

Completion ~ December, 2011



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