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Retail Sales, Customer Service, Bilingual

winston, Georgia, 30187, United States
January 18, 2013

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Marilyn Gómez

**** ******* **** *******, ** *****

Cell: 770-***-****

Results oriented professional with over 5 years of experience in retail sales.

Excellent organizational, planning, computer, and problem-solving skills. A

strong orientation in customer service and satisfaction. Able to work under

pressure in fast-paced, time-sensitive environments.


Bilingual, English & Spanish Customer Service & Relations

Computer Operations/MS Office Cashier experience

Record keeping Spreadsheets/Reports

Translation work (English to Spanish) Problem solving

Filing & Data Archiving Real Estate

Executive/Administrative Support Telephone Reception

Office Equipment Operation Retail Sales


Gold Coast School of Real Estate

Real Estate Sales Associate

Tamarac, FL

Universidad Central De Bayamon

Major: Physical Education

48 Credit Hours

Bayamon, PR

Bennedict School of Languages

Airlines and Tourism – Diploma

San Juan, PR

Relevant Experience Highlights

The Good Samaritan Center Douglasville, GA

Customer Service – Volunteer Work

Greet and welcome Good Samaritan’s guests and determine eligibility using

drivers’ licenses or identity cards. Register new guests and explain Good

Samaritan’s procedures as needed. Help move boxes of food around and stage

for distribution. Sort and bag fresh produce. Assist with food distribution and

replenish food bins. Tactfully reinforce Good Samaritan’s policies regarding the

number of items available depending on family size. Provide simultaneous

Spanish language translation from both oral and written sources.

Marilyn Gómez

8842 Hectare Road Winston, GA 30187 Cell: 770-***-****

Work History

American Express Alpharetta, GA

Travel Consultant

Maintained client’s records up to date; and kept sensitive and personally

identifiable information (PII) secure and confidential. Followed company

protocols to verify that our clients met the U.S. Office of Foreign Assets

Control Administration regulations. Provided support to clients with travel

problems and ensure I attained a positive outcome for the client and the

company. Assembled complex Domestic and International itineraries,

making sure that all the travel arrangement details were in order to provide

the client a seamless travel experience.

Century 21 Tenace Realty Coral Springs, FL

Real Estate Sales Associate

Successfully guided homebuyers and sellers through the sale and purchase of

properties. Generated lists of properties that were compatible with buyers'

needs and financial resources. Coordinated appointments to show homes to

prospective buyers. Established positive flow of communication with other

agents, buyers and sellers, mortgage officers, title personnel and attorneys

involved in the home buying and selling process. Presented purchase offers to

sellers for consideration. Negotiated contracts on behalf of clients.

Coordinated property closings, overseeing signing of documents and

disbursement of funds.

Boca Express Travel Boca Raton, FL

Travel Consultant

Assisted walk-in and on the phone clients with the planning of their

vacations which included cruises, tours, fits, air and hotel reservations.

Coordinated travel arrangements for our corporate clients and maintained

their travel plans up to date. Provided clerical support for the office.

Serviced and fostered relationships with both individual and group clientele.

Assisted with the preparation of the accounting weekly report.

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