Technical Writer/Editor
Resume:
**** ******* *** **. ** Albuquerque, New Mexico 87110-9109 505-***-****
******@***.*** cell 505-***-****
OBJECTIVE: Technical Writer/Editor, Research Analyst, Project Coordinator
SUMMARY: With over 30 years as a writer/editor in both high-technology and government-regulated industries, I
have experience in engineering, marketing, QC/QA, and regulatory affairs as a writer/editor creating policy and
procedure manuals, hardware and software documentation, and styles guides and templates. I have written
multivolume procedural manuals, which are often used as the basis for various training programs. I work well in
technical publications departments as either a senior team member or manager. I have experience auditing
manufacturing operations, researching records and libraries, and reporting findings, as well as coordinating project
schedules and managing resources. Typical responsibilities include research, project coordination and planning,
writing, editing, report preparation, and creating page layout and graphics (line art and screen captures) and
delivery though hardcopy or website. (Held a US Department of HHS level 5 Public Trust clearance)
PUBLICATIONS:
FrameMaker Publications Other Publications (MS Word, Adobe PageMaker)
• Apple Computer Macintosh Programmer’s • Archive Corp FasTape/QIC Backup Subsystems (PC),
Workbench Release 19 Command Reference Maxstream Tape Drive Installation/User Guide (Mac)
• Brightware Analytics (versions 1.0, 1.0r1). Brightware • AXA Watercolor Installation/User Guide (Mac)
Installation Guide (versions 3.5, 3.6, 4.0), and • CalComp Systems Division Style Guide (UNIX)
Brightware CORBA SDK • FileNet Installation and Configuration Guide (UNIX)
• SPSS DeltaGraph for Macintosh (version 4.5) • Gradco CeBIT Newsletter
• State of the Art Canadian Payroll Guide, and State of • Indian Health Service OTSG Area Lead Negotiator Training
the Art Financial Suite converted manuals from MS and ORAP CHS Case Management Guidelines
Word to FrameMaker (18 manuals, ~10,000 pages in • Sankyo-Seiki SCSI/QIC-36 Installation Guide (PC)
3 months) • STC Kachina Chapter Tecolote newsletter
• Sun Healthcare Group Benefits Guide and Sun • Versacad CAD Reference Manual (2-volume set of ~1000
Healthcare Group Payroll Guide pages for DOS, HPUX, Aegis, SunOS)
EMPLOYMENT HISTORY:
Chenega Global Services Albuquerque, NM 2/09 to Present
•
As a Technical Editor working at DOE National Training Center, edited various training courses for protective
forces, nuclear material safeguards and security, eLearning.
•
QinetiQ NA and CNI Technology Albuquerque, NM 2/05 to 2/09
•
As a Sr. Documentation Specialist working at Indian Health Service, wrote, revised, and edited Section 508
compliant, software documentation used in hospitals and clinics and maintained the software documentation
website. As a member of a national workgroup, developed a 1400-page training guide for federal negotiators under
the Office of Tribal Self-Governance. Worked with web team to provide Section 508 guidance and wrote
user/admin manuals for web apps.
KSL Services (LANL) Los Alamos, NM 2/04 to 1/05
•
As Sr. Technical Writer for the Utilities division, wrote, revised, and edited procedures, created division monthly
newsletter, and maintained division website. Established document management system for reformatting project.
Technical Publications Consultant Albuquerque, NM 7/01 to Present
•
Lovelace Respiratory Research Institute–As an editor, edited articles for various national and international
medical and scientific journals.
Indian Health Service Office of Resource Access and Partnerships–As a Technical Writer, wrote Case
Management Guidelines for Contract Health Services, created website content, and
executive/administrator/clinical staff training program.
Sandia National Laboratories –As a Technical Writer, acquired/assembled, prepared, and organized documents
for Title I DOE submission for the MESA project and created the Table of Contents.
Sun Healthcare Group–As a Technical Writer/Editor, wrote procedural manuals and user guides for payroll and
benefits systems conversion from a legacy system to Lawson Insight. These procedures formed the basis for
employee training.
Tier Technologies–As an Editor, provided editorial support on various proposals.
DMJM Holmes and Narver–As a Technical Editor, edited the Conceptual Design Report for the Los Alamos
National Laboratory CMRR project, created and maintained the style guide across the CMRR project, created
FrameMaker templates, and provided FrameMaker training.
Amerind–As a Technical Writer, created FrameMaker templates, established user guide structure, and
provided FrameMaker training for a risk management application.
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Mary M. Hamel 2 of 2
4701 Spanish Sun Av. NE Albuquerque, New Mexico 87110-9109 505-***-****
******@***.*** cell 505-***-****
National University Albuquerque, NM 11/01 to 6/02
•
As an Instructor, assisted approximately 200 adult students in a computer lab and tutored on a one-to-one basis.
Courses included introductory computer operations and use of Microsoft Office products. Coordinated student
enrollment with San Diego Office, collected tuition, and disbursed computer systems.
Brightware, Inc. San Rafael, CA 7/99 to 2/01
•
Call Center/Datamart Software
As Sr. Technical Writer, wrote installation/configuration guides for a multi-server eCRM application and user
guides for datamart, report generation, CORBA, and software development kit (SDK) applications, established
departmental writing standards/document template, and maintained department intranet site.
Mary Hamel, Technical Publications Consultant 7/90 to 7/99
•
As an offsite consultant, provided writing, editing, desktop publishing, and illustration/graphic art services to
clients in both Northern and Southern California, often working with remote staff. Client companies included
Apple Computer, Netscape, Charles Schwab, State of the Art, SPSS, and others.
PLATFORMS, ENVIRONMENTS, DATABASES, & SOFTWARE/PUBLISHING TOOLS:
Adobe Acrobat (v3 9) IMSI HiJaak MS Visio
• • •
Adobe FrameMaker (v3 7.1) MacOS (v4-8.5, 10.x) MS Windows (v3--XP)
• • •
Adobe Illustrator Macromedia Dreaweaver/HTML MS Word (v1 2008)
• • •
Adobe PageMaker (v2 7) MS Excel Netscape
• • •
Adobe Photoshop MS FoxPro Oracle
• • •
Adobe Streamline MS Internet Explorer Paint Shop Pro
• • •
Apple Guide MS Outlook RoboHelp
• • •
Corel WordPerfect MS PowerPoint SmartDraw
• • •
DOS MS Project SmartFTP
• • •
FileMaker MS Access/SQL Server TechSmith SnagIt
• • •
IBM Rational ClearCase MS Sharepoint UNIX (vi, nroff/troff)
• • •
EDUCATION:
University of New Mexico Los Alamos, NM
Courses in MS Access and PowerPoint, Adobe PhotoShop and Dreamweaver, and HTML
North Hennepin Community College Brooklyn Park, MN
Liberal Arts/Music Major
PROFESSIONAL ORGANIZATIONS & VOLUNTEERISM:
National Association of Professional Women 2011 to Present
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Society for Technical Communication Senior Member 1983 to 2006
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Orange County California Employment Manager 1983 to 1986
Jobline columnist for Orange County Techniscribe 1983 to 1986
Job Revue (job search) Workshop (presented for chapter and Region 8 conferences) 1984 to 1986
International/Region 5 Technical Publications Competition Judge 2001 & 2002
Kachina Chapter Employment Manager (http://www.stc-nm-kachina.org) 2002 to 2004
Tecolote Editor 2003 to 2004
Macintosh User Groups 1990 to Present
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Orange/Apple User Group, Macs of Marin, and Applequerque
Scrumpy Editorial Staff and Member
City of Albuquerque, Department of Senior Affairs, 50+ Sports & Fitness Program 2010 to Present
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Web Support Volunteer (http://www.facebook.com/FitoverFiftyAlbq,
http://fitovefiftyalbq.blogspot.com/, http://www.Youtube.com/FitOverFiftyABQ)
Literacy Volunteers of America 1989 to 1991
•
ESL Tutor
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