Medical Customer Service
Resume:
Anita Million
Hazel Crest, IL 60429
OBJECTIVE: Seeking a challenging opportunity that will utilize my work
experience while furthering my knowledge, experience and growth.
EXPERIENCE
02/2012-08/2012 Rally's Restaurant, Assistant Manager, Indianapolis, IN
Effectively and efficiently manages a restaurant within the policies and
guidelines of the Company to ensure guest satisfaction, profit maximization
and development of high performing work teams consisting of assistant
managers, shift managers and crewmembers
02/2011 - 10/2011 UH Hospital of Cleveland, Patient Service Representative,
Cleveland, OH
Answering phones, scheduling patients appointments also back-up for
scheduling coordinators, Check-in/out pts, pre-registration in Radiology
Department and Seidman Cancer Center
Patient check in/out, verifying varies insurances Medicare/Medicaid rules
including the MSPQ, Code Correct, EMR, IDXRAD, Imagecast and Soarian,
Centricity
01/2010-02/2011 Academy of Court Reporting & Technology, Teacher
Assistant/Student, Cleveland, OH
Assistant the Medical Director with grading papers and makes study lessons
for the students. Make copies, faxes, for all Medical Instructors. Teachers
Assistant to all Medical Instructors
07/2009 -09/2009 US Health Works, Medical Coder, Alpharetta, GA
Workers' Compensation, PPO, HMO, Medicaid, Medicare process claims
Log all daily coded batches, code all primary care and physical therapy
charged tickets
Select levels of E/M services in accordance with the Official Medical Fee
Schedule
Ensure patient DX is updated in accordance with standard ICD- DX coding
12/2007-07/2008 Res Care, Inc. Staffing Coordinator, Atlanta, GA
Responsible for effective delivery of home and community based support
services to clients
Responsible for selecting and scheduling appropriate direct care staff to
provide service
Ensures customer/client satisfaction through communication with all parties
including the client, direct, care staff, family members, case managers,
and other who may participate in the support of the client, communication
Customer Service, functions well under pressure, make decisions quickly.
9/2007-12/2007 Argyle Solutions, Insurance Follow-up, Kennesaw, GA
Call inquire debts to insurance companies that are past due
Call inquire debts to insurance companies that have been denied for
payments
Processed both electronic and hard copy insurance claims
Maintained daily reports, processed overpayment and insurance take-backs
8/2004-10/2005, Community Assessment Treatment Services, Medical Biller,
Cleveland, OH
Performed intake assessment on all new patients
Assisted in facilitating group sessions to help clients deal with issues
Advocated, researched and referred clients to appropriate resources
12/2003-3/2004 Receivable Process Management, LLC (Cleveland Clinic),
Cleveland, OH Clerical Clerk (Temp
Agency)
Entered new provider information and updates to provider
Created and copied file for all patient accounts
Compiled, sorted and verified accuracy of data to be entered
2/2001-6/2003 Cigna Healthcare, Medical Claim Specialist,
Independence, OH
Reviewed records and corresponded with individuals to execute proper
recommendations for resolutions processed both electronic and hard copy
insurance claims
Maintained daily reports, processed overpayment and insurance take-backs
5/1997-12/2001 QualChoice Insurance, Mayfield Hts, OH
Intake Coordinator (3/1999-12/2001)
Reviewed and processed all incoming data for customer
Notified client of provider changes
Processed all Medicaid/Medicare applications
Medical Referral Representative (5/1997-3/1999)
Responsible for creating new patient charts and data entry
Reviewed all medical bills for CPT coding
Verification of all insurance coverage and input all referrals and
authorizations
5/1996-5/1997 Patterson Consulting Services, Enrollment Coordinator,
Cleveland, OH
Conducted one on one interview with Medicaid clients
Assisted Medicaid clients in selecting Health Maintenance plans
Performed a variety of clerical tasks
EDUCATION
Lorain Community College June 2007
Certification Medical Coding and Billing /CPC Non-Credit
The Cleveland Institute of Medical/Dental-Assistants, Inc. March 1995
Diploma in Medical Assisting
Jane Addams Business Career Center June 1987
High School Diploma
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