Tamara D. Winward

**** **** ****** ****

Midway, Utah 84049

Cell: 435-***-****

Home: 435-***-****

abnyzj@r.postjobfree.com

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Goal Oriented & Motivated

SUMMARY OF QUALIFICATIONS

Hospice Administrator with 12 plus years of leadership experience. Expert in regulatory compliance; exceptional patient outcomes; CAP

management; team building; and community partnerships. Professional with a proven track record of controlling costs; staff development; and

exceeding census goals . Extensive ability to resolve key issues, communicate pivotal concepts, and develop innovative ideas. Focused and

dedicated to quality improvement and census growth through strong leadership and creativity.

SKILLED & TRAINED IN:

Regulatory Compliance

Leadership & Staff Development

Census Building

QAPI

Community Partnerships

Cost Savings & Revenue Management

Medicare Survey Process

CHAPS Survey Process

OPERATIONS MANAGEMENT PROFESSIONAL

Business Development

Identified and implemented operational processes for Access Hospice to ensure an infrastructure capable of supporting census growth for 8

sites

Recruitment of quality leadership for Access Hospice individual sites

Developed and implemented QAPI programs for two companies with excellent results in patient outcomes

Consulted on the development of Hospice EMR to ensure regulatory compliance, user-friendliness; and intuitive workflow of software

Developed and oversaw client implementation and training of Hospice EMR

Assisted with development of policy and procedures for start -up free-standing hospice

Successfully negotiated, secured, and developed exclusive Hospital GIP contracts and relationship with Community Based Hospitals

Leadership & Staff Development

Responsible for the recruitment and development of up to 110 employees, which resulted in one of the lowest turnover rates in th e company

despite rapid and challenging growth patterns and transition through an IPO

Lead two Hospice companies out of Medicare CAP

Implemented Employee training programs

Implemented Leadership training programs

Ensured that company and staff were in compliance with state and federal guidelines, which resulted in a deficiency-free Medicare survey

in 2004.

Cost Savings & Revenues

Achieved start up census goals one year ahead of schedule as Hospice Administrator.

Responsible for a 150% growth in census with Inspiration Hospice despite an average discharge rate of 40% a month.

Achieved 320% growth in a 5 year period for a leading nationwide hos pice through excellent recruitment and development of staff,

excellent patient care, and implementation marketing strategy.

EDUCATION

Weber State University, Ogden, UT

Bachelors of Science in Health Administration, 2000

WORK EXPERIENCE OVERVIEW

Regional Director of Hospice Services Access Home Care and Hospice • Logan, Utah (09/2011 – Present)

Director of Hospice Development • Q90 Corporation • Springville, Utah (May 2009 – Jan 2010)

Hospice Administrator • Inspiration Hospice • SLC, UT (02/05-09/06)

Program Director • Vista Care Hospice • Ogden, UT (12/00-01/05)

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